1. RESUME
RAVI RANJAN JHA
Mobile: (+91) 7838382350
Present Address: H. No. – 581/9 3rd
Floor, Vimal, Bhawan, Chirag Delhi, Near Shiv Mandir
New Delhi:-110017
E-Mail: raviranjan30aug@gmail.com
Career Objective:
To persue a long term career in an organization and to be a professional working in rapidly changing technologies and
environments.
Technical Skills:
Windows
 Installing, configuring, and troubleshooting Window 7, Window 8.
 Remote Support Tools: Team Viewer, Remote Desktop, VNC, Ammy Admin, Web-Ex, PC Anywhere
 Software/Tools: MS Office 2013/2010/2007/2003, Corporate E-Scan Antivirus/Symantec, VPN tool (Aventail),
Altris Agent etc.
 Troubleshoot network connectivity, network printing and user access issues.
 Provide local and remote support for remote users.
 Basic activity on active directory and DHCP server.
Organizational Work Experience:
1. Currently working in IMSI PVT Ltd. As a Backup DESKTOP SUPPORT ENGINEER on the Project of IBM for
CRISIL PVT. LTD as a client from Sept 2015 to till Date.
Work Resposibilities:-
 Working as a Desktop Support Engineer.
 Providing remote Support to User Working on Remote Location to resolve their issues.
 Configuring new Laptops and Desktop for user with their Profile.
 Establishing Setup for Video Conferencing/Meetings in the organization with remote location Users/Clients.
 Troubleshooting and configuring Mails on Mobiles (Microsoft, Samsung, IPhone, Blackberry etc.) Using
AIRWATCH MDM AGENT Application.
 Troubleshooting and configuring MS OFFICE and MS OUTLOOK.
 Troubleshooting Domain Authentication issues.
 Installation and definition up gradation of Symantec Endpoint Protection.
 Installation and certificate updation of Symantec Management Agent.
 Establishing Training Setup for users.
 Troubleshooting Domain Authentication issues.

2.  Configuring and Troubleshooting VPN application in the organization.
 Installing and Configuring Printers for Remote location users.
 With the help of CISCO WEB-EX and CISCO JABBER tools troubleshoot and resolve issue’s remotely.
 Performed desktop, Laptop support to over 500 plus employees.
 Release IP from DHCP Server when IP Scope is full.
 Some limited access of active directory
 Remove backup tape from data center and send it to centralized team…etc.
Educational Qualification:
Examination Stream College Board/University Year Of
Passing
B.Tech ECE Hindu College of Engineering
Sonipat (Haryana)
DCRUST 2012-2015
Result Awaited
Diploma ECE S.S College of Polytechnic
Karnal (Haryana)
HSBTE 2012
12th Non-
Medical
HBSE HBSE 2012
10th Non-
Medical
J. N. V Sagga Karnal (Haryana) CBSE 2009
Personal Detail:
Father’ Name : Sh. Vijay Kumar
Date of birth : 12-Feb-1994
Language : English, Hindi
Marital Status : Single
Gender : Male
Declaration:
I, hereby declare that above mentioned facts are true to the best of my knowledge and belief.
Date:
Place: (RAVI RANJAN JHA)