1. Page 1 of 3
LIJO JOY
Email Id: lijojoy06@gmail.com Plot No: 20, No: 5 / 711, 2nd Floor,
Mobile: 99956 14018, Park Square, 1st Street, Madipakkam,
9042125826 Chennai – 600 091
To take a challenging role and apply my technical and Project Management skills to give an
efficient and effective solution that would help the organization to achieve the desired
goals in the business and technology.
2009 – 2013: B. Tech – ECE from Institute of Engineering & Technology, Agra with 65%
2008 – 2009: HSC from Bishop Hodges Hr. Sec School, Mavelikara with 75%
2006 – 2007: SSLC from Bishop Hodges Hr. Sec School, Mavelikara with 65%
Experience Details - 1
Company : Progressiveinfovision Pvt Ltd
Client : WIPRO BPS
Designation : Desktop Support Engineer
Duration : August 27, 2015 to Till Date
Responsibilities
 Involved in installation of Operating Systems (Windows XP&7,8,10) and Application
Software’s like Citrix, Java, etc.
 Installing the VPN, RSA Secure ID tokens for Laptop Users.
 Configuring and troubleshooting APPLE IPHONE and IPAD for VIP users.
 Trouble shooting and Configuration of Mail clients Problems (Outlook)
 Leading more than 25 members Desktop Team in Chennai for Wipro BPS, Providing
technology services to a wide customer base to demanding international clients like
Citi, Barclays, and Best Buy etc
 First level support for Client Specific applications
 Coordinated with cross functional team during major outages in Network
 Accountable for providing technical support during Site office migration, organic
growth and new office setup
 Providing a first level support in Network Domain
 Worked with a various client for configuring their applications in WIPRO domain
 Monitor and maintains of Windows 2003 / 2008 Servers.
 Installing, Configuring and Managing AD / DHCP / DNS Services.
Career Objective
Academic Summary
Experience Summary

2. Page 2 of 3
 Managing Active Directory related activities on users and computers like creation,
defining user group, defining user policies.
 Manage and monitor DHCP, Allocate IP addressing by using DHCP, Design DHCP
scope
 Ensuring that support calls are logged and handled effectively and efficiently.
 Providing supports to various projects and resolving all the trouble tickets on time
and within SLA. Ticketing system used is Helpline.wipro.com.
 Configuration & Installation of Local & Network Printers in server also configure for
the users.
 Installations – IP phone installations (VOIP phones)
 Troubleshooting Avaya setup, CMS
 Installing Avaya related software’s like Avaya site administration
 Currently supporting more than 2500 users in various process in Wipro BPS
 First level troubleshooting of VMware and Citrix like configuring and managing
Experience Details - 2
Company : Mind Trendz
Designation : System Engineer
Duration : February 24, 2014 to Aug 21, 2015
Responsibilities
 Installation of Windows Operating System – Windows 7 to Windows 10
 Configuration of standalone and network printers
 Installation of software applications, installation of Anti-virus and definitions
update
 Handled Windows Server 2008, Active Directory and users
 Monitoring the systems, memory, hard disk usage, system performance
 Configuration and troubleshooting of MS outlook 2007 to 2016
 System backup and restore by using Cobian software
 Assigning IP Address using DHCP
 Knowledge of IP address and Sub-netting concept
 Assembling & Disassembling Hardware Components
 Troubleshooting Hardware Components
 User creation, Group creation, Configuring Domain, DHCP
 Installation of device drivers & hardware components
 RHCE – Red Hat Certified Engineer – Certification ID: 130-192-024
 Have completed course in RHCVA, CCNA, MCSE, Clustering, A+, N+, and VMware.
Certification

3. Page 3 of 3
 In-plant training at KELTRON – Kerala State Electronics Development Corporation
 Active participation in college festival.
 Been a part of short film, “li’l bit of life.”
 Got prize in paper presentation
 Excellent decision making abilities with the ability to work under pressure
 A team player and hard worker and possessing strong ethical values and principles
 Ability to work towards set goals and achieve targets on deadline
 Committed towards developing further as an IT professional
 Strong interpersonal skills
 Soft spoken and courteous with a strong desire to give and get respect
 Punctual and organized in all that I do.
 Taking good decision and solutions against problems
 Reliance
Date of Birth : February 06, 1991
Gender : Male
Marital Status : Single
Passport No : M0761508
Linguistic Skills : English, Malayalam, Hindi, Tamil
Father’s Name : Mr. PC Joy
Permanent Address : Lijobhavanam, Pallithekkethil, Kollakadavu Post, Chengannur,
Alappuzha, Kerala – 690 509
I hereby declared the above given information is true to the best of my knowledge and
belief.
Date: Yours Truly
Place: Chennai
(Lijo Joy)
Extra-Curricular Activities
Strengths
Personal Skills
Personal Details
Declaration