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Email :
Mobile : +919740970037 /+919066836876
Seeking a good pos...
Company Name: Cloud Infotech, Bangalore
Designation: Technical Support Executive
Roles and Responsibilities:
 Provided so...
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Balavignesh C_2 +years of Exp_System Administrator & VIP Support Engineer


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Balavignesh C_2 +years of Exp_System Administrator & VIP Support Engineer

  1. 1. RESUME BALA VIGNESH C Email : Mobile : +919740970037 /+919066836876 CAREER OBJECTIVE Seeking a good position in IT toutilize my analytical & technical skills by giving my full commitment & dedication PROFILE SUMMARY A self-motivated,highly energetic, Microsoft Certified Systems Engineer skilled professional with expertise in Windows systems ,Aconfident and reliableEngineer having2+ years of experience in System Administration & Technical support with extensivepractical experienceof working with computers and resolvingany support issues that areraised to theservice desk PROFESSIONAL EXPERIENCE  Working in Wipro Limited from the franchise of ‘ Tech pool solutions (P) Ltd’, Bangalore as a Administrator from MAR’15 to till date  Worked in Cloud InfoTech (P) Ltd. Bangalore as a Technical Support Engineer from June’14 to March’15 Company Name: Wipro Limited, Bangalore Designation: Administrator – Project Stream Roles: Desktop Support Engineer (L2) & VIP Support Engineer Responsibilities  User Administration:AD user ID creation,deletion & modification.  Provided end user support for shared networkdrives,Internet access,USB writeaccess & print server related issues  Installation & troubleshootingskills on Windows 7, 8.1, Server 2003 & 2008 R2  Responsible for iPhone & iPad related mail configuration.  Responsible for IT Spot Audit activity.  Knowledge on ADDS, DNS, DHCP & RAID levels (0,1 & 5)  Knowledge on ITIL process  Handled the Pilot Activity for 5000 client systems (Win 7 to Win 8)  Handled the mail client Migration Activity (Lotus notes to Outlook 2013)  Handled company’s layer 3 routers (Net Gear & Apple routers) Tools used • Deployment: Radia Admin & SCCM • Ticketing: BMC Remedy Tool • Windows Server 2003 & 2008 R2, Windows 2003,XP, Windows 7& 8.1 • Active Directory Services • Mail clients: MS Outlook & Lotus Notes
  2. 2. Company Name: Cloud Infotech, Bangalore Designation: Technical Support Executive Roles and Responsibilities:  Provided software,networkproblem diagnosis & first call resolutions (FCR) via soft phone calls, email & chat for end users.  Installing,Configuring & Troubleshootingclient softwarevia Remote Desktop Support .  System performancetuning, virus removal & system security.  Supported Outlook, Lotus notes & MS Office related applications  Performed passwords unlock & resets for Domain IDs & Banking SoftwareApplications  Escalate complex incidents to appropriatesupport teams.  Identify, evaluate & prioritizecustomer’s problems & complaints.  Coordinate & manage relations with vendors & support staffthat provide hardware,software& networkproblem resolution.  Used the incident management system to document & manage the problems,workrequests & their respectiveresolutions.  Constantly upgradingthe technical & soft skills to achieve the client & internal quality scores with CSAT scores, resolution on call & customer servicescores CERTIFICATIONS  Certified Hardware & Networking Engineer in Orange TrainingInstitute,2012  Microsoft CertifiedProfessional (MCP) inAdministering Windows Server 2012 Certification Number: F803-7599 Dated: 24/09/2016 EDUCATIONAL QUALIFICATION  Diploma (E.C.E) with aggregate 82% from Government Polytechnic,Trichy (Bharadhidasan University,)in 2011  SSLC with aggregate of 88.2% from P.A.A.H.S.S., Keeranur, Pudukkottai in 2008 PERSONAL PROFILE Date of Birth : 13.04.1993 Gender : Male Marital Status : Unmarried Languages know : English & Tamil PAN card no : BYQPB2092E Passport & Expiry : M4673750 & 18/12/2024 Permanent Address : 55, Vivekanandha Nagar, Keeranur Post, Kulathur Taluk, Pudukkottai District,Tamil Nadu - 622502 Current Location : 718,Kerala Masjid Students Hostel, Opposite to Kerala Masjid, Islampur, HAL ,Bangalore - 560017 DECLARATION I hereby declare that theinformation given above is trueto the best of my knowledge. Place : Date : [BALAVIGNESH C]