1. RESUME
ChethanPuttaraju
12th
Ward, Eshwar Nagar
Krishnaraja Nagar
Mysore Dist.571602
Cell:+919742980177.
E-Mail:pchethan42@gmail.com
____________________________________________________________________________________
Career Objective
To Pursue a challenging career in Systems & Networking field and bring about value additionto
organization in terms of intellectual property and self-growth. To work in professional stimulation
environment and constantly update knowledge and to develop a deep understanding of Systems &
Networking.
Personal Skills
Comprehensive problem solving abilities, excellent verbal and written communication
skills, Ability to deal with people diplomatically, willingness to learn, Team facilitator.
Educational Qualification
 Pursuing B. Tech in Electronics & Telecommunications.
 Diploma in Electronics & communication Technical Board of Karnataka.
Certifications
 MicrosoftLync Server2013, InstallingandConfiguringWindowsServer2012, and
IASO Backup
Courses
 Completed Hardware & Networking course from Jetking Sadhashivnagar,
Bangalore, which included A+, N+, MSCE, CCNA
Technical Skills
 Windows 2003 /Win 2008 /Win 2012 server.
Installation and troubleshooting of Domain Controller and Additional Domain
Controller, Active Directory services, DNS, DHCP, VPN, Group Policies etc.
 Patch Management: Installationof Software Update Service,AutomaticUpdate,Kaseya.
 Messaging:MicrosoftExchange.
 Networking:CiscoRouter,Switches.

2.  Firewall:SonicWALL
 Backup ManagementSoftware:IASOBackup,
ClientOS: WindowsXP,WindowsVista,Windows7,Windows8, Windows10
WORK EXPERIENCE
 CHR SOLUTIONSINDIA PVT LTD. 24TH NOV 2014 TO TILL.
Role System Analyst.
Responsibilities:
 Maintaining Active Directory, domains, DHCP servers.
 Managing and maintain SG, DG, share folders in file servers in windows.
 Updating the patches through Kaseya.
 Day to Day taskswithDesktopsRelatedissuesinvolvinginstallation,configuring,troubleshooting.
 Handling servers remotely.
 Maintaining all desktop related issues.
 Responsible for taking dailybackups and weekly backup, Antivirusupdating, and systemupdates
on clients and server.
 Responsible for maintaining the Servers, clients systems and Network Printers.
 Maintaining & Troubleshooting of LAN and VPN connectivity
 Ensuring all service related issues are properly solved within SLA
 IT’S Asset Inventory & Vendor Management
 Participated in all the extra-curricular activities organized in the company.
 WiproInfoTech(Mysore) April 2014 to October 2014
L2 Technical Support (Remote Support)
Responsibilities:
 Proficient in handling escalated calls and providing level 1 Technical Support to end-users.
 Perform Activation/Deactivation & handle other technical Issues & other Application tools
 Maintaining all Clients machines.
 Microsoft Outlook, configuration, backup, troubleshooting.
 Provided business-clients with efficient support – Responded to phone calls, emails
 Resolved customer complaints and concerns with strong verbal and negotiation skills.
 Maintained composure and patience in face of difficult customer.
 Proficient in Internet related applications such as Web Browsers & E-Mail clients...Etc.
 Lenovo India. April 2013 to January 2014
Technical Support [E-mail]
Responsibilities:
 Responsible fortaking ownershipandresolvingComplex Technical andEscalatedcustomerissues.
 Provide Technical support with Issue resolution via Phone/Chat/Email electronic medium.
 Able to work independently and efficiently to meet deadlines
 Able to promptly answer & support related Phone calls, Chat & Emails

3.  Excellent Communication & Trouble shooting skills
 Telephone Customer Service Skills.
 Krisfo InfoTech August 2012 to March 2013.
Field System Engineer
Responsibilities:
 Technical expertise in handling kiosks.
 Visiting Kiosk locations and resolving hardware issues.
 Hardware Testing like CPU, Touch Screen, Printer
 Providing technical support to kiosk issues
 Monitoring Kiosk Status
 Assembling systems and Kiosk
 Troubleshooting Kiosk Network Issues.
 Consero Solutions India Pvt Ltd January 2011 to August 2012
Role Desktop Support.
Responsibilities:
 AdministrationandManagementof entiredesktopITInfrastructure of ConseroSolutionsIndiaPvt.
Ltd. with a Team of 2 engineers
 maintenance of LAN with more than 200 Laptop & Desktop systems
 Day to Day taskswithDesktopsRelatedissuesinvolvinginstallation,configuring,troubleshooting.
 Installation & troubleshooting of windows XP/windows7/2003/2008 server operating systems.
 Configuring and Troubleshooting of mail client outlook 2003, outlook2007,2010,2013
 Maintaining & Troubleshooting of LAN and VPN Issue
 Installing, configuring and resolving Network and Local printers
Personal Details
Father’s Name V R Puttaraju
PermanentAddress 12th
Ward,Eshwar Nagar
KR Nagar,Mysore Dist.
Date of Birth 1st
April 1991
Marital Status Single
Languages English, Kannada, Hindi and Telugu