How to win friends & influence people review


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A quick overview of the seminal classic How to Win Friends & Influence People by Dale Carnegie.

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How to win friends & influence people review

  1. 1. LEVERAGE: How to Win Friends & Influence People by Dale CarnegieA LESSON INCOMMUNICATION
  2. 2. “the ability to deal with people is as purchasablea commodity as sugar or coffee. And I will paymore for that ability than for any under thesun.” -John D. Rockefeller
  3. 3. Part One -Fundamental Techniques in Handling People
  4. 4. Section 1• “If You Want to Gather Honey, Don’t Kick Over the Beehive” Principle 1: Don’t criticize, condemn or complain. Take-Away: Today’s enemy can be tomorrow’s ally; treat accordingly
  5. 5. Section 2• “The Big Secret of Dealing with People” Principle 2: Give honest and sincere appreciation. Take-Away: They might not remember everything, but they will remember how you made them feel
  6. 6. Section 3• “He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way” Principle 3: Arouse in the other person an eager want. Take-Away: Help others get what they want and you will get what you want
  7. 7. Part Two –Six Ways to Make People Like You
  8. 8. Section 1• “Do This and You’ll Be Welcome Anywhere” Principle 1: Become genuinely interested in other people. Take-Away: You are only as interesting as the interest you show in others
  9. 9. Section 2• “A Simple Way to Make a Good First Impression” Principle 2: Smile. Take-Away: You are only as happy as you want to be. Show others how happy you are
  10. 10. Section 3• “If You Don’t Do This, You Are Headed for Trouble” Principle 3: Remember that a person’s name is to that person the sweetest and most important sound in any language. Take-Away: How did you feel the last time someone remembered your name unexpectedly
  11. 11. Section 4• “An Easy Way to Become a Good Conversationalist” Principle 4: Be a good listener. Encourage others to talk about themselves. Take-Away: Everybody has something to say, be different and be the person that listens
  12. 12. Section 5• “How to Interest People” Principle 5: Talk in terms of the other person’s interests. Take-Away: You may not be an expert in their field of interest, but you can always be interested
  13. 13. Section 6• “How to Make People Like You Instantly” Principle 6: Make the other person feel important – and do it sincerely. Take-Away: You know who you are; find out about the other person and take the time to find out who they are
  14. 14. Part Three –How to Win People to Your Way of Thinking
  15. 15. Section 1• “You Can’t Win an Argument” Principle 1: The only way to get the best of an argument is to avoid it. Take-Away: “Winning” an argument does not make you a winner
  16. 16. Section 2• “A Sure Way of Making Enemies – And How to Avoid It” Principle 2: Show respect for the other person’s opinions. Never say, “You’re wrong.” Take-Away: People’s opinions are like their children so treat them accordingly
  17. 17. Section 3• “If You’re Wrong, Admit It” Principle 3: If you are wrong, admit it quickly and emphatically. Take-Away: Don’t hide from your mistakes, they will find you
  18. 18. Section 4• “A Drop of Honey” Principle 4: Begin in a friendly way. Take-Away: Regardless of where you are going, set the mood in a positive way to start
  19. 19. Section 5• “The Secret of Socrates” Principle 5: Get the other person saying “yes, yes” immediately. Take-Away: A path of yesses will always lead to success
  20. 20. Section 6• “The Safety Valve in Handling Complaints” Principle 6: Let the other person do a great deal of the talking. Take-Away: We have one mouth and two ears
  21. 21. Section 7• “How to Get Cooperation” Principle 7: Let the other person feel that the idea is his or hers. Take-Away: Do you want the credit or to get things done
  22. 22. Section 8• “A Formula That Will Work Wonders for You” Principle 8: Try honestly to see things from the other person’s point of view. Take-Away: Forget walking a mile in their shoes, just imagine for a second how things might look to the person across from you
  23. 23. Section 9• “What Everybody Wants” Principle 9: Be sympathetic with the other person’s ideas and desires. Take-Away: Remember when someone mistreated your ideas and desires…how did that feel
  24. 24. Section 10• “An Appeal That Everybody Likes” Principle 10: Appeal to the nobler motives. Take-Away: We all know what fair play is
  25. 25. Section 11• “The Movies Do It. TV Does It. Why Don’t You Do It?” Principle 11: Dramatize your ideas. Take-Away: We all love a good story…do you tell good stories
  26. 26. Section 12• “When Nothing Else Works, Try This” Principle 12: Throw down a challenge. Take-Away: What did you do the last time somebody told you it couldn’t be done
  27. 27. Part Four – Be a Leader: How to ChangePeople Without Giving Offense or Arousing Resentment
  28. 28. Section 1• “If You Must Find Fault, This Is the Way to Begin” Principle 1: Begin with praise and honest appreciation. Take-Away: Giving thanks always sets the right tone
  29. 29. Section 2• “How to Criticize – And Not Be Hated for It” Principle 2: Call attention to people’s mistakes indirectly. Take-Away: People know when they have erred, how you respond to it is the teachable moment
  30. 30. Section 3• “Talk About Your Own Mistakes First” Principle 3: Talk about your own mistakes before criticizing the other person. Take-Away: Making yourself human in another person’s eyes only adds to your powers of persuasion
  31. 31. Section 4• “No One Likes to Take Orders” Principle 4: Ask questions instead of giving direct orders. Take-Away: The Socratic Method has many uses (and many benefits)
  32. 32. Section 5• “Let the Other Person Save Face” Principle 5: Let the other person save face. Take-Away: Letting a person keep their dignity is a great gift that we should always be looking to give
  33. 33. Section 6• “How to Spur People On to Success” Principle 6: Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.” Take-Away: Positive feedback leads to positive results
  34. 34. Section 7• “Give a Dog a Good Name” Principle 7: Give the other person a fine reputation to live up to. Take-Away: People will meet the expectations we set for them
  35. 35. Section 8• “Make the Fault Seem Easy to Correct” Principle 8: Use encouragement. Make the fault seem easy to correct. Take-Away: The mindset you instill in another will determine what they accomplish
  36. 36. Section 9• “Making People Glad to Do What You Want” Principle 9: Make the other person happy about doing the thing you suggest. Take-Away: Show others what is in it for them and you will leave a trail of satisfied people