This document summarizes a communication skills training session that covered types of communication, techniques for influencing people and winning arguments, active listening skills, and barriers to communication. The session addressed verbal, vocal, and visual communication; Dale Carnegie's methods for handling people, making people like you, and winning them to your way of thinking; techniques for active listening and leadership; and psychological, language, individual ability, physical, and emotional barriers to effective communication.

1. Session#: 01
Day: Monday, May 21st
Communication Skills
Muhammad Ossama El Saied
Maha Moustafa

2. Agenda
1. Types of Communication
2. How to Win Friends and Influence People
3. Active Listening
4. Communication Barriers

3. Types of Communication
Verbal 7%
Vocal 38%
Visual 55%

4. 1. How to Handle People
2. How Make People Like You
3. Win People to Your Way of Thinking
4. How to be a Leader

5. 3 Fundamental Techniques in
Handling People
1. 1. Don’t criticize, condemn or complain.

6. 3 Fundamental Techniques in
Handling People
2. Give honest and sincere appreciation.

7. 3 Fundamental Techniques in
Handling People
3. Arouse in the other person an eager want.

8. 5 ways to make people like you
1. Become genuinely interested in other people.

9. 5 ways to make people like you
2. Smile.

10. 5 ways to make people like you
3. A person’s name is to that person the
sweetest and most important sound in any
language.

11. 5 ways to make people like you
4. Be a good listener and Encourage others
to talk about themselves

12. 6 ways to win people to your way
of thinking
1. The only way to get the best of an argument
is to avoid it.

13. 6 ways to win people to your way
of thinking
2. Show respect for the other person's opinions.
Never say, "You're wrong.".

14. 6 ways to win people to your way
of thinking
3. If you are wrong, admit it quickly and
emphatically.

15. 6 ways to win people to your way
of thinking
4. Begin in a friendly way..

16. 6 ways to win people to your way
of thinking
5. Let the other person do a great deal of
the talking..

17. 6 ways to win people to your way
of thinking
6. Try honestly to see things from the other
person's point of view and sympathize with
their ideas and desires ..

18. 7 tips to be a Leader
1. Begin with praise and honest
appreciation..

19. 7 tips to be a Leader
2. Call attention to people's mistakes indirectly.

20. 7 tips to be a Leader
3. Talk about your own mistakes before
criticizing the other person.

21. 7 tips to be a Leader
4. Ask questions instead of giving orders.

22. 7 tips to be a Leader
5. Praise the slightest improvement and praise
every improvement.

23. 7 tips to be a Leader
6. Use encouragement. Make the fault seem
easy to correct..

24. 7 tips to be a Leader
7. Make the other person happy about doing
the thing you suggest.

25. Game

26. Active Listening

27. Active Listening
• Focus on what they are saying.

28. Active Listening
• Show interest

29. Active Listening
• Take notes, when important to remember.

30. Active Listening
• React physically.

31. Active Listening
• Ask questions.

32. Communication Barriers
1. Psychological barriers
2. Language barriers
3. Individual linguistic ability
4. Physical barriers
5. Emotional barriers

33. Communication Barriers
1. Psychological Barriers

34. Communication Barriers
2. Language Barriers

35. Communication Barriers
3. Individual Linguistic Ability

36. Communication Barriers
4. Physical Barriers

37. Communication Barriers
5. Emotional Barriers

38. We are only
interested in others,
when they are
interested in us!

39. Summary
 Types of Communication
 How to Win Friends and Influence People
 Active Listening
 Communication Barriers

40. Questions