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How to Win Friends
and
Influence People
by
Dale Carnegie
Fundamental
Techniques in
Handling
People
• Don’t criticize,
condemn or
complain.
•Give honest
and sincere
appreciation.
•Arouse in the
other person an
eager want.
Six ways to
make people
like you
• Become genuinely
interested in the
other people.
•Smile.
• Remember that a
person’s name is
to that person
the sweetest and
most important
sound in any
language.
• Be a good listener.
Encourage others
to talk about
themselves.
• Talk in terms of
the other person’s
interests.
• Make the other
person feel
important – and
do it sincerely.
Win people to
your way of
thinking
• The only way to
get the best of
an argument is
to avoid it.
• Show respect for
the other person’s
opinions. Never
say, “You’re
wrong.”
• If you are
wrong, admit
it quickly and
emphatically.
• Begin in a
friendly way.
• Get the other
person saying
‘yes, yes”
immediately.
• Let the other
person do a
great deal of
the talking.
Let the other
person feel that
the idea is his or
hers.
• Try honestly to
see things
from the other
person’s point
of view.
• Be sympathetic
with the other
person’s point
of view.
• Appeal to other
nobler motives.
•Dramatize
your ideas.
•Throw down
a challenge.
Be a Leader: How
to Change People
Without Giving
Offense or
Arousing
Resentment.
• Begin with praise
and honest
appreciation.
• Call attention
• Talk about your
own mistakes
before
criticizing the
other person.
• Ask questions
instead of
giving direct
orders.
• Let the other
person save
face.
• Praise the slightest
improvement and
praise every
improvement. Be
“hearty in your
approbation and lavish
in your praise.”
THANK YOU
FOR
LISTENING…
Discussant:
Mr. Fernan Dela Cruz Ventura

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How to win friends and influence people by dale carnegie