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How to-win-friends-and-influence-people


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How to-win-friends-and-influence-people

  1. 1. HOW TO Win Friends AND Influence People by Dale Carnegie
  2. 2. Some principles that can change your life in work , home , street , & help you start a new life with no problems at all .
  3. 3. PART O N E Fundamental Techniques in Handling People
  4. 4. 1 “IF YOU WANT TO GATHER HONEY, DON’T KICK OVER THE BEEHIVE . Don’t criticize, condemn or complain.
  5. 5. 2 THE BIG SECRET OF DEALING WITH PEOPLE Give honest and sincere appreciation.
  6. 6. 3 “HE WHO CAN DO THIS HAS THE WHOLE WORLD WITH HIM. HE WHO CANNOT WALKS A LONELY WAY” Arouse in the other person an eager want.
  7. 7. PART TWO Ways to Make People Like You
  8. 8. 1 DO THIS AND YOU’LL BE WELCOME ANYWHERE Become genuinely interested in other people.
  10. 10. 3 IF YOU DON’T DO THIS, YOU ARE HEADED FOR TROUBLE Remember that a person’s name is to that person the sweetest and most important sound in any language.
  11. 11. 4 AN EASY WAY TO BECOME A GOOD CONVERSATIONALIST Be a good listener. Encourage others to talk about themselves.
  12. 12. 5 HOW TO INTEREST PEOPLE Talk in terms of the other person’s interests.
  13. 13. 6 HOW TO MAKE PEOPLE LIKE YOU INSTANTLY Make the other person feel important-and do it sincerely.
  14. 14. Part THREE How to Win People to Your Way of Thinking
  15. 15. 1 YOU CAN’T WIN AN ARGUMENT The only way to get the best of an argument is to avoid it.
  16. 16. 2 A SURE WAY OF MAKING ENEMIES -AND HOW TO AVOID IT Show respect for the other person’s opinions. Never say, “You’re wrong.”
  17. 17. 3 IF YOU’RE WRONG, ADMIT IT If you are wrong, admit it quickly and emphatically.
  18. 18. 4 A DROP OF HONEY Begin in a friendly way.
  19. 19. 5 THE SECRET OF SOCRATES Get the other person saying “yes, yes” immediately.
  20. 20. 6 THE SAFETY VALVE IN HANDLING COMPLAINTS Let the other person do a great deal of the talking.
  21. 21. 7 HOW TO GET COOPERATION Let the other person feel that the idea is his or hers.
  22. 22. 8 A FORMULA THAT WILL WORK WONDERS FOR YOU Try honestly to see things from the other person’s point of view.
  23. 23. 9 WHAT EVERYBODY WANTS Be sympathetic with the other person’s ideas and desires.
  24. 24. 10 AN APPEAL THAT EVERYBODY LIKES Appeal to the nobler motives.
  25. 25. 11 THE MOVIES DO IT. TV DOES IT. WHY DON’T YOU DO IT? Dramatize your ideas.
  26. 26. 12 WHEN NOTHING ELSE WORKS, TRY THIS Throw down a challenge.
  27. 27. PART FOUR Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
  28. 28. A leader’s job often includes changing your people’s attitudes and behavior. Some suggestions to accomplish this:
  29. 29. 1 IF YOU MUST FIND FAULT, THIS IS THE WAY TO BEGIN Begin with praise and honest appreciation.
  30. 30. 2 HOW TO CRITICIZEAND NOT BE HATED FOR IT Call attention to people’s mistakes indirectly.
  31. 31. 3 TALK ABOUT YOUR OWN MISTAKES FIRST Talk about your own mistakes before criticizing the other person.
  32. 32. 4 NO ONE LIKES TO TAKE ORDERS Ask questions instead of giving direct orders.
  33. 33. 5 LET THE OTHER PERSON SAVE FACE Let the other person save face.
  34. 34. 6 HOW TO SPUR PEOPLE ON TO SUCCESS Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
  35. 35. 7 GIVE A DOG A GOOD NAME Give the other person a fine reputation to live up to.
  36. 36. 8 MAKE THE FAULT SEEM EASY TO CORRECT Use encouragement. Make the fault seem easy to correct.
  37. 37. 9 MAKING PEOPLE GLAD TO DO WHAT YOU WANT Make the other person happy about doing the thing you suggest.
  38. 38. The effective leader should keep the following guidelines in mind when it is necessary to change attitudes or behavior: 1- BE sincere . Don’t promise anything that you can’t deliver . Forget about the benefits to yourself and concentrate on the benefits to the other person . 2- Know exactly what it is you want the other person to do . 3- Be empathetic . Ask yourself what is the other person really wants . 4- Consider the benefits that person will receive from doing what you suggest . 5- Match those benefits to the other person’s wants . 6- When you make your request , put it in a form that will convey to the other person the idea that he personally will benefit .