1. PROFILE
Customer focused customer service professional, deliver world class customer
service, build customer satisfaction and loyalty, provide effective and timely
resolution of customer inquiries, strong inbound and outbound call center
experience, maintained effective results in a quota driven workplace, respond
to customer inquiries and request, strive for one-call resolution of customer
issue, resolve issues effectively and professionally
EXPERIENCE
Burnett Specialist April 2015-April 2016
Referral Specialist 1 Superior Healthplan
 Sorted and routed incoming faxes
MMC Group October 2014-April 2015
Data Entry Clerk
• Processchild support payments, 1,000-1,500 checks daily
United HealthCare May 2013-September 2014
Customer Care Professional
• Inbound/Outbound call center, answering and making 100-110
calls daily
• Answered member inquiries on health and prescription benefits
• Resolved denied claims and billing issues
• Made outbound calls to providers as needed to gather
information to resolve denied claims and or billing issues, verified
coverage, prior authorizations,
Coventry Healthcare October 2012-Feburary 2013
Customer Service/Enrollment Specialist
• Inbound call center, answering 100-150 calls daily
• Enrolled members into a Medicare Part D plan
• Answered member inquiries on prescription coverage and
benefits
• Made outbound calls to providers as needed to gather
information needed for prior authorizations, and resolve denied claims
and or billing issues
Wells Fargo May 10 2010-August 2012
Phone Banker
• Inbound call centers, answering 150-200 calls daily
• Answered customer inquiries on checking, saving, loan account
• Up-selling new services and accounts
Pocket Communications January 2007- December 2008
Customer Service Representative
• Outbound calls, contacted 90-100 new customers daily
• Surveyed new members about their new plans
EDUCATION
Pasadena High Pasadena, TX High School Diploma 1999
Vanessa
Benavidez
> Customer Service
Representative
> Data Entry Clerk
Seeking a position in
Customer Service and or Data
Entry, offering extensive
customer service, self-
motivated, detail oriented,
customer -friendly individual
who wants to grow with a
company
138 Lansing Lane
San Antonio, Tx 78207
210-900-6341
vanessahearts@yahoo.com
nessaben30@gmail.com