This document contains the resume of Usman Ali. It summarizes his career objective as being an experienced and goal-oriented leader who can direct highly skilled teams to achieve corporate objectives. It then lists his educational qualifications including an MBA and BA, and work experience including positions at Standard Chartered Bank Pakistan as an Area Sales Manager, HR Coordinator, and Teleconsultant. His responsibilities in these roles involved supporting clients, handling operations and issues, managing POS terminals and transactions, and fulfilling recruitment, training, and people management responsibilities in the HR department.

1. USMAN ALI
Gulbahar #3,
Bokhari Colony,
House No.23, Dewan House
Cell #: 0333-9267377/ 0321-9037187.
E-mail: usmankhan9211@hotmail.com
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Career Objective
Extensively experienced and goal-oriented with a demonstrated track record of leading
the preparation and analysis to summarize position. Talented leader directing highly
skilled to support achievement of overall corporate goals and objectives.
Personal Appraisal
 Well organized and fast learner.
 Hardworking, energetic and sincere.
 Possess excellent communication and interpersonal skills.
 Creative, with ability to work independently.
EDUCATIONAL QUALIFICATION
 M.B.A (Marketing)with 3.3 GPA in 2002.
 Bachelors (B.A) in Economics, Statistics & Math’s in 1998-1999 (2nd division)
 F.A in Statistics, Maths Economics. 1996-1998 (2nd division)
 Matric in 1996 (1st division)
Achievements and Rewards
 Best Performer Award for 2010 on target achieved.
COMPUTER SOFTWARE
Packages: Outlook, Ms-Office, Ms-Excel, Ms-Word, Ms-PowerPoint.
EMPLOYMENT DETAILS
Standard Chartered Bank Pakistan Limited
Worked as POS Support Officer in Islamabad /Lahore. (22nd Feb 2007 to 29th Feb 08)
Standard Chartered Bank Pakistan Limited
Promoted as R.O for Peshawar Region. (1st March 2008 to 27th April 2010)

2. Standard Chartered Bank Pakistan Limited
Promoted as Area Sales Manager (ASM)for Peshawar. (1st May 2010 to 9th Sep 2013)
Standard Chartered Bank Pakistan Limited
Worked as HR-Coordinator North. (10th Sep 2013 till 18 Nov 2013)
Standard Chartered Bank Pakistan Limited
Worked as Teleconsultant in (ACM) (20th Nov 2014till 11th July 2014)
Merchant’s Major Responsibilities
 Working as ASM Supporting their clients and building Strong relations with
Business Partners.
 Handling Chargeback’s & Payments issues.
 Handling Operational Issues related to north.
 Handling FRMU Issues pertaining to north.
 Looking after the NAC for the smooth functioning of POS Terminals & Transactions
 Deals in Corporate Accounts on behalf of SCBPL looking after them and providing
them best services.
 Managing POS Deployments Schedule & MIS on daily basis.
 Handling the Technical & Sales Issues in North Region Including Peshawar,
Nowshera, Mardan, Swat, Jehlum, Mirpur, and Murree.
 Handling all the merchant sales New sign up’s in North
 Fulfilling Customer’s Requirements within the bank policies.
 Handling hardware and software queries.
 Planned & Achieved the Re-Branding target after the acquisition of Union Bank in
Lahore & North Region within TAT assigned by SCBPL.
 Planned & achieved the Target of PAN MASKING PROJECT Assigned by State Bank
& SCBPL
 Performed as MIS Coordinator for smooth process flow of business.
H.R Major Responsibilities
Summary: Overall responsible for entire HR services of North Region which includes
Recruitment & Selection, HR Training, and Employee Engagement & Performance
Management, Grievances Management, Discipline & separation process.
Recruitment & Selection:
1. Manage head count to ensure the numbers remain within budget & agreed
business strategy.
2. Adopt cost efficient methods to ensure talent pool of highly qualified applicants
through different channels.
3. Scrutinizing & interviews of suitable candidates for final selection process.
Pre & post hiring formalities for documentations.

3. 4. Reference check, coordination & verification through reference check’s
available sources & degree verification from universities.
5. Close liaison with Head Office for the issuance of appointment letters.
Engage universities for quality hiring through job fair.
HR Training:
 Coordinate orientation training programs for hiring with training department &
ensure the application of internal policy & procedure.
 Ensure on job training at the time of visit to ensure practice of HR
policies/procedures.
Grievance Management:
 Handle all complains & compliance related issues.
 Ensure proper recording & resolution of all queries raised by departments or
employees.
 Reduce complaints.
Separation & Discipline Management:
 Handle all the separation process & exit formalities in coordination with the
departments & HR.
 Conduct & review exit interviews & where applicable make recommendations
to avoid future resignations.
 Attrition to be shared with department heads & head of HR on monthly basis.
 Handle disciplinary cases, conduct inquiries, final report draft.
Have ability to be multitasking & timely problem solving through effective utilization of
Communication skills.
PERSONAL DETAILS
Father's Name : Shahab-Ud-Din
Nationality : Pakistani
Date & Place of Birth : 18th April 1980 in Peshawar
Marital Status : Married
Language Known : English-Urdu-Pashtu-Punjabi
Note: Certificate shall be provided on Request.