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Mobile Learning
Implementation
Need, Myths & Success Factors




Amit Gautam
@amitgautam




                                Stand #315
Upside Learning


8+        years in eLearning



150+               clients in 13 countries


Our offerings
UpsideLMS | Upside2Go | Custom Learning Solutions




30+           awards & recognition
Upside Learning
         Upside Learning Solutions blog
         www.upsidelearning.com/blog



 eBooks and Whitepapers
 • Mobile Learning
 • Learning Management Systems
 • Game-based Learning


 Research endeavors
 • ASTD Research
 • Brandon Hall Group
 • Towards Maturity
Presenter




            Amit Gautam
            Founder & Director - Technology Solutions
            12+ years in eLearning domain
            Engg (Computer Science), MBA
            Learning technologist, Internet addict
Agenda



     1 Establishing The Need Of mLearning
      2 Busting mLearning Myths
       3 Success Factors
Mobile Learning?




Source: http://www.mlearnopedia.com/mlearncon/
Mobile Learning?




Source: http://www.mlearnopedia.com/mlearncon/
Mobile Learning?




“   mLearning is about augmenting our


                                           ”
    learning – and our performance
                             Clark Quinn
Mobile Learning?




“   mLearning is about augmenting our


                                           ”
    learning – and our performance
                             Clark Quinn
Establishing
The Need Of mLearning


               Stand #315
Establishing The Need Of mLearning

A Growing Mobile Workforce




 Source: IDC study, Worldwide Mobile Worker Population 2011-2015 Forecast
Establishing The Need Of mLearning

A Growing Mobile Workforce

• Advantages
    – Increased productivity
    – Happier knowledge workers
    – Better Organizational Agility

• Challenges
    – Communication/Collaboration/Motivation
    – Managing/Monitoring Performance
    – Training/Coaching
Establishing The Need Of mLearning

A Growing Mobile Workforce

• Training focus : Push to Pull
    – Mobile fits very well

• Examples
    –   Sales Time and Expense Sheets
    –   Video Calls/Conferencing
    –   Order Entry and Tracking
    –   CRM Integration
Establishing The Need Of mLearning

Shift in Computing




 Source: Business Insider
Establishing The Need Of mLearning

Shift in Computing




 Source: Qualcomm, 2011
Establishing The Need Of mLearning

Personal Behavior Patterns Changing

• Maps - Performance Support in our daily lives
• NoMoPhobia
Establishing The Need Of mLearning

Personal Behavior Patterns Changing

• Mobile devices are being used for




 Source: go-globe.com
Establishing The Need Of mLearning

Personal Behavior Patterns Changing

• Baby boomers’ use of mobile phones




 Source: go-globe.com            Source: emarketer
Establishing The Need Of mLearning

21st Century Workforce Demographics

• Generation definition
                 Gen X       Gen Y       Gen Z

 Born            1966-1976   1977-1994   1995-2012

 Coming of Age   1988-1994   1998-2006   2013-2020
Establishing The Need Of mLearning

21st Century Workforce Demographics

• Generation Y or the Millennials
    – more tech-savvy than any previous generation
• Generation Z
    – a ‘search’ mentality; have played games




         Different generations understand and behave
                   with technology differently
Establishing The Need Of mLearning

When Do We Actually Learn?
• Adults learn differently – purpose?
• Event based training model may not work
Establishing The Need Of mLearning

When Do We Actually Learn?
• Adults learn differently – purpose?
• Event based training model may not work
• There’s an opportunity to space learning
Establishing The Need Of mLearning

When Do We Actually Learn?

• Gottfredson’s Moments of Learning Need
    –   When learning for the first time
    –   When wanting to learn more
    –   Trying to remember
    –   When things change
    –   When something goes wrong



              Mobile fits these situations very well
Establishing The Need Of mLearning

Doing More With Less

• Prominent recently, but a perpetual desire
• Mobile brings productivity
    – Fits in staff’s ‘idle time’
    – Helps response times
Busting
mLearning Myths


             Stand #315
Busting mLearning Myths

                      Just learning ‘on the move’                       Small screen
                                                                        size is
                                                                        unsuitable
                                                                        for learning


                                                    Create once and deliver
Elearning on the                                    on all devices
phone




                          It’s not secure
Mobile content is
                                                    SCORM
expensive to create                                 compliancy
and distribute                                      is a must
Busting mLearning Myths

                      Just learning ‘on the move’                       Small screen
                                                                        size is
                                                                        unsuitable
                                                                        for learning


                                                    Create once and deliver
Elearning on the                                    on all devices
phone




                          It’s not secure
Mobile content is
                                                    SCORM
expensive to create                                 compliancy
and distribute                                      is a must
Busting mLearning Myths

                      Just learning ‘on the move’                       Small screen
                                                                        size is
                                                                        unsuitable
                                                                        for learning


                                                    Create once and deliver
Elearning on the                                    on all devices
phone




                          It’s not secure
Mobile content is
                                                    SCORM
expensive to create                                 compliancy
and distribute                                      is a must
Busting mLearning Myths

                      Just learning ‘on the move’                       Small screen
                                                                        size is
                                                                        unsuitable
                                                                        for learning


                                                    Create once and deliver
Elearning on the                                    on all devices
phone




                          It’s not secure
Mobile content is
                                                    SCORM
expensive to create                                 compliancy
and distribute                                      is a must
Busting mLearning Myths

                      Just learning ‘on the move’                       Small screen
                                                                        size is
                                                                        unsuitable
                                                                        for learning


                                                    Create once and deliver
Elearning on the                                    on all devices
phone




                          It’s not secure
Mobile content is
                                                    SCORM
expensive to create                                 compliancy
and distribute                                      is a must
Busting mLearning Myths

                      Just learning ‘on the move’                       Small screen
                                                                        size is
                                                                        unsuitable
                                                                        for learning


                                                    Create once and deliver
Elearning on the                                    on all devices
phone




                          It’s not secure
Mobile content is
                                                    SCORM
expensive to create                                 compliancy
and distribute                                      is a must
Busting mLearning Myths

                      Just learning ‘on the move’                       Small screen
                                                                        size is
                                                                        unsuitable
                                                                        for learning


                                                    Create once and deliver
Elearning on the                                    on all devices
phone




                          It’s not secure
Mobile content is
                                                    SCORM
expensive to create                                 compliancy
and distribute                                      is a must
Busting mLearning Myths

                      Just learning ‘on the move’                       Small screen
                                                                        size is
                                                                        unsuitable
                                                                        for learning


                                                    Create once and deliver
Elearning on the                                    on all devices
phone




                          It’s not secure
Mobile content is
                                                    SCORM
expensive to create                                 compliancy
and distribute                                      is a must
Busting mLearning Myths

                      Just learning ‘on the move’                       Small screen
                                                                        size is
                                                                        unsuitable
                                                                        for learning


                                                    Create once and deliver
Elearning on the                                    on all devices
phone




                          It’s not secure
Mobile content is
                                                    SCORM
expensive to create                                 compliancy
and distribute                                      is a must
Success
Factors


          Stand #315
Success Factors


 • Identify the real need for implementing mLearning
 • Access culture/ readiness
 • Stakeholder commitment/ buy in
 • Design to suit user’s real context – it’s the learner who is mobile
 • Adopt a strategy that works for your setup (may need trial and
   error)
 • Plan some quick wins
     –   Make website mobile compatible
     –   Turn on the mobile version of your LMS
     –   Try a small app or blog for sharing updates
     –   Try with sales team
Success Factors


 • Pilot with limited group
 • Know what to measure and how will you measure it
 • Get user feedback and implement
 • Support through pilot to rollout and beyond is crucial
 • Provide real mLearning benefits – just-in-time access, offline
   use, access to experts, ability to share & comment, ability to
   capture a spark
 • There needs to be focus on alignment with mainstream learning/
   training function
 • Re-evaluate strategy every 3-6 months. Revamp if need be
Thank You!

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Mobile Learning Implementation Need, Myths & Success Factors

  • 1. Mobile Learning Implementation Need, Myths & Success Factors Amit Gautam @amitgautam Stand #315
  • 2. Upside Learning 8+ years in eLearning 150+ clients in 13 countries Our offerings UpsideLMS | Upside2Go | Custom Learning Solutions 30+ awards & recognition
  • 3. Upside Learning Upside Learning Solutions blog www.upsidelearning.com/blog eBooks and Whitepapers • Mobile Learning • Learning Management Systems • Game-based Learning Research endeavors • ASTD Research • Brandon Hall Group • Towards Maturity
  • 4. Presenter Amit Gautam Founder & Director - Technology Solutions 12+ years in eLearning domain Engg (Computer Science), MBA Learning technologist, Internet addict
  • 5. Agenda 1 Establishing The Need Of mLearning 2 Busting mLearning Myths 3 Success Factors
  • 8. Mobile Learning? “ mLearning is about augmenting our ” learning – and our performance Clark Quinn
  • 9. Mobile Learning? “ mLearning is about augmenting our ” learning – and our performance Clark Quinn
  • 10. Establishing The Need Of mLearning Stand #315
  • 11. Establishing The Need Of mLearning A Growing Mobile Workforce Source: IDC study, Worldwide Mobile Worker Population 2011-2015 Forecast
  • 12. Establishing The Need Of mLearning A Growing Mobile Workforce • Advantages – Increased productivity – Happier knowledge workers – Better Organizational Agility • Challenges – Communication/Collaboration/Motivation – Managing/Monitoring Performance – Training/Coaching
  • 13. Establishing The Need Of mLearning A Growing Mobile Workforce • Training focus : Push to Pull – Mobile fits very well • Examples – Sales Time and Expense Sheets – Video Calls/Conferencing – Order Entry and Tracking – CRM Integration
  • 14. Establishing The Need Of mLearning Shift in Computing Source: Business Insider
  • 15. Establishing The Need Of mLearning Shift in Computing Source: Qualcomm, 2011
  • 16. Establishing The Need Of mLearning Personal Behavior Patterns Changing • Maps - Performance Support in our daily lives • NoMoPhobia
  • 17. Establishing The Need Of mLearning Personal Behavior Patterns Changing • Mobile devices are being used for Source: go-globe.com
  • 18. Establishing The Need Of mLearning Personal Behavior Patterns Changing • Baby boomers’ use of mobile phones Source: go-globe.com Source: emarketer
  • 19. Establishing The Need Of mLearning 21st Century Workforce Demographics • Generation definition Gen X Gen Y Gen Z Born 1966-1976 1977-1994 1995-2012 Coming of Age 1988-1994 1998-2006 2013-2020
  • 20. Establishing The Need Of mLearning 21st Century Workforce Demographics • Generation Y or the Millennials – more tech-savvy than any previous generation • Generation Z – a ‘search’ mentality; have played games Different generations understand and behave with technology differently
  • 21. Establishing The Need Of mLearning When Do We Actually Learn? • Adults learn differently – purpose? • Event based training model may not work
  • 22. Establishing The Need Of mLearning When Do We Actually Learn? • Adults learn differently – purpose? • Event based training model may not work • There’s an opportunity to space learning
  • 23. Establishing The Need Of mLearning When Do We Actually Learn? • Gottfredson’s Moments of Learning Need – When learning for the first time – When wanting to learn more – Trying to remember – When things change – When something goes wrong Mobile fits these situations very well
  • 24. Establishing The Need Of mLearning Doing More With Less • Prominent recently, but a perpetual desire • Mobile brings productivity – Fits in staff’s ‘idle time’ – Helps response times
  • 26. Busting mLearning Myths Just learning ‘on the move’ Small screen size is unsuitable for learning Create once and deliver Elearning on the on all devices phone It’s not secure Mobile content is SCORM expensive to create compliancy and distribute is a must
  • 27. Busting mLearning Myths Just learning ‘on the move’ Small screen size is unsuitable for learning Create once and deliver Elearning on the on all devices phone It’s not secure Mobile content is SCORM expensive to create compliancy and distribute is a must
  • 28. Busting mLearning Myths Just learning ‘on the move’ Small screen size is unsuitable for learning Create once and deliver Elearning on the on all devices phone It’s not secure Mobile content is SCORM expensive to create compliancy and distribute is a must
  • 29. Busting mLearning Myths Just learning ‘on the move’ Small screen size is unsuitable for learning Create once and deliver Elearning on the on all devices phone It’s not secure Mobile content is SCORM expensive to create compliancy and distribute is a must
  • 30. Busting mLearning Myths Just learning ‘on the move’ Small screen size is unsuitable for learning Create once and deliver Elearning on the on all devices phone It’s not secure Mobile content is SCORM expensive to create compliancy and distribute is a must
  • 31. Busting mLearning Myths Just learning ‘on the move’ Small screen size is unsuitable for learning Create once and deliver Elearning on the on all devices phone It’s not secure Mobile content is SCORM expensive to create compliancy and distribute is a must
  • 32. Busting mLearning Myths Just learning ‘on the move’ Small screen size is unsuitable for learning Create once and deliver Elearning on the on all devices phone It’s not secure Mobile content is SCORM expensive to create compliancy and distribute is a must
  • 33. Busting mLearning Myths Just learning ‘on the move’ Small screen size is unsuitable for learning Create once and deliver Elearning on the on all devices phone It’s not secure Mobile content is SCORM expensive to create compliancy and distribute is a must
  • 34. Busting mLearning Myths Just learning ‘on the move’ Small screen size is unsuitable for learning Create once and deliver Elearning on the on all devices phone It’s not secure Mobile content is SCORM expensive to create compliancy and distribute is a must
  • 35. Success Factors Stand #315
  • 36. Success Factors • Identify the real need for implementing mLearning • Access culture/ readiness • Stakeholder commitment/ buy in • Design to suit user’s real context – it’s the learner who is mobile • Adopt a strategy that works for your setup (may need trial and error) • Plan some quick wins – Make website mobile compatible – Turn on the mobile version of your LMS – Try a small app or blog for sharing updates – Try with sales team
  • 37. Success Factors • Pilot with limited group • Know what to measure and how will you measure it • Get user feedback and implement • Support through pilot to rollout and beyond is crucial • Provide real mLearning benefits – just-in-time access, offline use, access to experts, ability to share & comment, ability to capture a spark • There needs to be focus on alignment with mainstream learning/ training function • Re-evaluate strategy every 3-6 months. Revamp if need be