1. Christi Tahk
11027 Spruce Ct., Kansas City, MO 64137. (714)337-9192. christi.tahk@gmail.com
E D U C A T I O N Bachelor of Science • University of Missouri • Aug 2012 - Aug 2016
• Bachelor of Science, Honors in Hospitality Management. Business Minor. Cumulative GPA: 3.88.
• Dean’s List 2012-2016. Excellence Award 2012-2016. Americas Lodging Investment Summit Scholarship.
E X P E R I E N C E Conference Office Intern • YMCA of the Rockies • May 2016 - Aug 2016 • Estes Park, CO
• Managed the planning and execution of ~400 events, including family reunions, academic conferences, and
hackathons.
• Researched potential customer needs based on preliminary reservation details, and actively communicated
with customers to finalize event and accommodation details.
• Provided seamless guest experience by delivering on layout of room designs, technology, and refreshments, as
well as providing relevant information about the property and surrounding area.
• Helped to coordinate across various departments internally by ensuring that all teams received the information
they need by entering relevant details into Maestro, a property management software.
• Managed the main conference email account, responding to customer inquiries in a timely manner by seeking
information across various areas including billing, reservations, and banquet catering.
• Analysis of the customer surveys for the season indicated high score on the “Likely to recommend” measure,
which is the best indicator for customers’ likelihood to return to YMCA for future event needs.
Event Staff • University of Missouri • Apr 2015 - May 2016 • Columbia, MO
• Participated as a member of the College Music Committee, which executed 6 events including concerts,
showcases, and watch parties.
• Helped to create successful events for the Columbia students and extended college community by
brainstorming potential artists to bring as main event and event sponsors for ancillary activities.
• Contributed to social media marketing for College Music Committee’s events, as a part of a broader effort to
enhance the outreach of the Department of Student Activities, the overarching organization across all of the
extracurricular activities.
• Played multiple key roles in the smooth operations of concerts and showcases as a runner, usher and ticket
taker.
Member • Special Events Management • Jan 2016 - Mar 2016• Columbia, MO
• Worked with the College of Agriculture’s Career Services to plan the Hospitality Management Career Fair,
which attracted 40 employers and ~250 student attendees, an increase of 25% versus previous year.
• Executed a marketing campaign for the event, including social media, print media, and in-person promotions
in classrooms.
• Worked day of event by moderating panels, assisting employers with their needs, and providing students with
event information.
Restaurant Management Intern • GANZO • Jun 2014 - Jul 2014 • Florence, Italy
• Managed Ganzo, Apicius International School of Hospitality’s restaurant, during lunch and dinner service, as
well as special events such as aperitivo Wednesdays and Thursday themed dinners.
• Created fine dining experience for ~400 guests across 3 themed course dinners and 2 VIP parties. Designed
menu layouts, centerpieces, and seating charts, and served as hostess and waiter at the events.
Waitress • Kojaba • Sept 2013 - May 2014 • Columbia, MO
• Operated all the front of the house duties in a 50 seat restaurant, including: order taking, meal service, table
clearing and setting, as well operating a POS terminal for bill payment.
• Excelled at customer service with deep knowledge of the menu, ability to make recommendations, and
anticipating diners’ needs.
L E A D E R S H I P Treasurer • Eta Sigma Delta • Jan 2015 - May 2016 • Columbia, MO
• Served as the treasurer of Eta Sigma Delta, an honor’s society for Hospitality majors. Managed the society’s
checking account, expenses, and membership dues.
• Helped lead bi-monthly meetings by preparing meeting agendas, contacting organization members, and
compiling minutes.
• Planned and executed a service project at The Food Bank for Central and Northeast Missouri filling ~ 200
bags with food.
Core Group Leader • The Rock • Aug 2014 - May 2016 • Columbia, MO
• Led a group of 20 members within The Rock, a campus church.
• Helped increase member involvement by managing social media accounts, meeting with different members
each week, and preparing and leading weekly discussions with a four-member group.