1. Todd Scott
4713 Hemingway House St, Kissimmee, FL 34746 - 321-438-7508
Todd.Lawrence.Scott@gmail.com
Linked-In Profile: http://www.linkedin.com/pub/todd-scott/17/453/90a/
Summary of Skills:
Customer Service Skills:
 Fostered partner relationships with other companies providing like-minded services to
ensure client has access to all the tools and products they need to succeed
 Stay attentive to guests special needs to make sure they get to most out of the
experiences
 Be proactive in offering assistance to clients who are unfamiliar with the services
available and build on that trust to ensure customer satisfaction
 Regularly dealt with sensitive and confidential matters with tact
Management Skills:
 Managed Trade Show and Special Event budgets up to $300,000
 Maintained company inventory for events and promotional sales efforts at trade shows
 Coordinated training of staff and development of new sales and logistics procedures
 Planned domestic and international travel schedules for company’s sales teams
attending conventions
 Supervised a warehouse staff of 12 in customer service, order fulfillment, product
distribution and inventory functions
 Handled logistics of exhibit materials to and from over 50 events annually
Marketing/Public Relations Skills:
 Negotiated contracts for regional sales presentations and customer appreciation
events
 Developed Promotional products and give-away items to showcase corporate identities
as well as launch new lines and services
 Worked in partnership with publishers and manufacturers to get Point-of-purchase and
promotional products funded through co-op advertising generating savings of up to 50%
from annual advertising budgets.
 Planned and expanded on cooperative exhibit at international venues to assist
publishers/manufacturers with licensing arrangements in overseas markets
 Developed marketing copy, columns and graphics for monthly and weekly newsletters
to customer base of 5,000 retail operations

2. Work Experience:
Exhibitor Services Coordinator, Orange County Convention Center (Orlando, FL) –
February 2007 to present
Event Greeter, Contemporary Resort at Walt Disney World (Lake Buena Vista, FL) –
September 2006 to present
Group Housing Assistant Supervisor, Caribe Royale Resort (Orlando, FL) –
October 2003 to February 2007
Trade Show and Special Events Coordinator, Diamond Comic Distributors, Inc.
(Timonium, MD) – January 1993 to September 2000
Education:
Bachelors in Technical Journalism, Colorado State University, Fort Collins, CO
Professional Development:
Certified Guest Service Professional (CGSP) from
The American Hotel & Lodging Educational Institute (EI)
– Rosen School of Hospitality (Orlando, FL)
Area Trainer – Walt Disney World Resort
Convention Services Professional (CSP)
– Orange County Convention Center (Orlando, FL)
Computer Skills:
MS Office: Word, Excel, PowerPoint, Adobe,
Event/Convention Software: EBMS, Visual One
Reservation Systems: Ala Carte, Visual One, Landmark
Social Media: LinkedIn, Twitter, Facebook