1. TREVA MANN
1352 Tammy Road – Oshkosh,WI 54904 | Home: (920) 235-6791|Cell:(920) 410-9771| trevajo@sbcglobal.net
Havingover 19 years supervisory experienceand an additional 4 years managerial experience, I possess exceptional customer
serviceskills which entails ensuringcustomer satisfaction,complaintresolution and overall an efficientservicewhileensuring
company standards aremet. I possess excellentcommunication skills whileusingmany outlets including email,mail and telephone
to communicate effectively with customers, employees and resolve cross departmental issues.I retain many years of experience in
trainingand development and I am passionatein ensuringemployees areproficientso standards aremet. I have conducted basic
accounts usingexcel and I am experienced in stock management and control usingsales patterns and forecasts. Furthermore, I am
very reliableand hardworking, I learn quickly and work effectively and I possess excellentinterpersonal and managerial skills.
EDUCATION
May 1979 SomervilleHigh School - High School Diploma Somerville, MA
WORK EXPERIENCE
October 1996 –
Current Call Center Supervisor, Footlocker.com/ Eastbay Oshkosh, WI
- Responsiblefor maintainingand the improvement of the team through on-goingcoaching,trainingand
development.
- Assumed the managerial responsibilities in coordination with management in their absence.
- Lead teams of employees and trained them on company standards and provided feedback and trainingto
ensure the best customer satisfaction
- Supervised the Key Performance Indicators and the promotion review process
- Achieved acceptablelevel for all complianceprocesses and projectmanagement
- Used databaseto manage employee performance and work rate
- Successfully completed company trainingand development modules and implemented them into training
- Provided excellent customer servicevia phone, mail and email in a professional and timely manner
- Communicated effectively with different departments to manage and resolve cross department issues
- Maintained phone center operations by ensuringthe day-to-day duties are completed in a timely and
accuratemanner
1991 - 1996 Supervisor, Oshkosh B’ Gosh Oshkosh, WI
- Trained employees to establish and maintain standards to effectively improve production capability
- Responsiblefor team building,providingfeedback and development of employees.
- Assumed the managerial responsibilities in theabsenceof the manager and general manager.
- Successfully completed company trainingprograms and initiatives
- Gained an understandingof multiplesystems
- Responsiblefor logging,auditingand additional production paperwork
- Developed excellent communication skills,administrativeskills and improved ability to multitask and
bettering performance of individuals and groups.
1985 – 1987 Assistant Manager, Sacketts Hallkmark Somerville, MA
- Advertised and hired new associates in coordination with management
- Responsiblefor weekly schedulingand auditingand additional administrativepaperwork
- Managed stock using forecasts to determine patterns and analyzed peak periods to ensure supply met
demand
- Negotiated discounts and maintained excellentrelationship with suppliers.
- Provided constructivefeedback and disciplinary actions.
- Administered trainingfor employees usingcorporate trainingand standards
- Providingexcellentcustomer service which was imperativeto meet sales targets
1984 – 1985 Manager, AMFAC Grand Canyon, AZ
- Managed food and beverage outlets, predominately the icecream and sandwich shop
- Responsiblefor hiring,schedulingand trainingof employees
- Managed stock and ordered supplies
- Provided the very best customer serviceand followed up to ensure customer satisfaction

2. AREAS OF EXPERTISE
Staff Trainingand Development
Workforce Planningand Scheduling
Meeting and Applying Company Policies and Standards
Budget Planning/Administrative
Feedback and Disciplinary Actions
Forecastingfor Supply and Demand
Stock control, Auditingand Management
Communication
Customer Engagement
Time Management
Organization and Interpersonal Skills
Sales strategies
Cost Controls
PROFICIENT/TECHNICAL SKILLS
Personally trained in MicrosoftOfficeWord
Proficientin Microsoft Access
Skillful in MicrosoftExcel
Excellent grammar and report writingskills
Proficientin many social media platforms includingFacebook and Twitter
Technical Report Writing
REFERENCES
Availableon request