1. T O D D Y O U N G
Tel: (206) 841-8633
tyoung@microsoft.com
PROFILE
 Progressively increasing leadership experience in engineering
environments spanning brand and voice, content architecture, software
troubleshooting, content publishing, vendor management.
 Experienced in agile development, business intelligence, data-driven
design, with proven accomplishments improving customer experience.
 Accomplishments include responsibility for large Microsoft Web content
properties and implementation of a data-driven system for improving
customer satisfaction.
 Seasoned manager leading large teams of FTEs and vendors. Strong
leader and confident decision maker applying thoughtful analysis to
define strategies and communicate vision.
 Documented skills in project and process management, fiscal
management of budgets up to $10M, planning and strategy
development with cross-company scope and influence.
WORK BACKGROUND
2001-Present Microsoft Corp. Redmond, WA
Senior Content Publishing Manager
 Managed teams of content developers creating content for a number of
products including Office 365, Windows, Visual Studio, .NET Framework,
and Exchange.
 Created and led strategies to improve content voice and style to evolve
Office content and brand using a data-driven approach.
 Managed $10M vendor budget for organization while improving
efficiencies.
2012-2013 Saga Software, Inc Seattle, WA
Founder, CEO
 Founded a software startup attempting to disrupt the peer-to-peer mobile
purchase and sales market while FTE at Microsoft.
 Worked with co-founders to design, build and release an IOS and Android
mobile app called "Toast Shopping" to enable individuals and small
businesses to market merchandise on facebook and twitter.
 App provided instant in-app purchases and toast pop-ups alerting
consumers about deals from their favorite sellers.

2. 2000-2001 CapitalStream, Inc Seattle, WA
Senior Technical Writer
 Researched and wrote content for online help system for B2B startup and
created corporate style guide
 Solved corporate communications problem by designing a technical library
that publishes all corporate documentation and help content to internal
and external customers.
1998-2000 Microsoft Corp. Redmond, WA
Contract Technical Writer.
 Wrote content for IT Pro audience for Windows and Exchange
1995-1998 Stephen L. Nelson, Inc Redmond, WA
Technical Writer, Project Manager.
 Wrote content for a technical firm supplying book content for several titles
including, Windows NT, Windows 98, Microsoft Office 2000, Microsoft
Excel and others.
 Managed projects and customer relationships for contracts with large
publishers such as McGraw Hill and Barnes & Noble.
EDUCATION
1992 University of Washington Seattle, WA
 Bachelor’s Degree, English, Writing