Shradhanand Rattu is an IT professional with over 15 years of experience in various roles including project management, network administration, security, and system design. He has expertise in areas such as network design, system architecture, application development, and graphic design. Rattu holds multiple certifications and has worked on projects to improve productivity and update business systems. He is seeking new opportunities where he can apply his technical, creative, and leadership skills.

1. SHRADHANAND A. RATTU
Lynnwood, WA
206.272.0579  shradharattu@gmail.com
https://www.linkedin.com/in/shradharattu
INFORMATION TECHNOLOGY  PROJECT MANAGEMENT  NETWORK ADMINISTRATION
Security  System Design  Process Improvements
Solutions-orientated IT Manager with demonstrated experience in telecommunications and technical solutions for
industry leaders. Proficient in determining system requirements and resolving technical issues quickly. Skilled in
providing effective leadership in fast-paced, deadline driven environments. Proven ability to design and regulate critical
security programs and campaigns with the in-depth operational supervision of incidents and emergency disaster
recovery. Ability to collate and distribute reports that enable peers and executives to manage work seamlessly across
the company and ensure targets are achieved. Outstanding presentation and communication skills, understanding
business requirements to cross-collaborate and increase profits.
SELECTED HIGHLIGHTS
 Led a large-scale project to update all the company's business systems, increasing productivity by 30%.
 Act as an expert while consulting clients in broad IT and networking related issues, developing loyal business clients
with small to medium size networking needs.
 Work directly with clients providing numerous solutions for web design/development, graphic design, IT/networking
services, audio transcription, audio engineering.
 Hold numerous certifications, including CompTIA A+ CE, CompTIA Network+ CE, Technology Integration Support
Certificate, Intro to Network Security Certificate and Digital Forensics Examiner (DFE).
CORE COMPETENCIES
 Network Design  Windows, OS X and Linux  Active Directory
 Lean/Agile  Solution Architect  LAN/WAN
 System Maintenance  Network Enhancement  Troubleshooting
 Application Development  Project Design  Deployment
 Graphic Design  Microsoft Office  Technical Aptitude
 Typing Speed of 70+wpm  Risk Management/Security  Web Design
PROFESSIONAL EXPERIENCE
Freelance IT & Web Specialist Lynnwood, WA  2014 - Present
 Work directly with clients providing numerous solutions for web design/development, graphic design,
IT/networking services, audio transcription, audio engineering.
 Built and maintain professional websites for small businesses on a WordPress platform, coaching clients on how to
manage and update information.
 Act as an expert while consulting clients in broad IT and networking related issues, developing loyal business clients
with small to medium size networking needs.
 Utilize audio background to transcribe files for clients.
 Demonstrate exceptional creative management skills, creating branding collateral as well as designing logos and
marketing materials that innovate company image.
 Produce business-focused architecture and solution design with technologies, including virtualization/cloud
computing, web servers, web infrastructure and applications, storage, content management, networking, and
security.
 Provide troubleshooting on network connectivity.
 Accountable for all IT projects and services including delivery, performance, and functionality.
SeeBeyond Janitorial Inc Seattle, WA  2013 - 2014
General Manager/Operations Manager
 Drove month over month increases while managing a commercial cleaning business that included over 40
commercial facilities.
 Coordinated, managed and led the team of 30 sub-contractors, developing schedules, liaising with clients and
ensuring overall customer satisfaction for our services.
 Led the creation of new business agreements, improving profits through cost savings, increased account value and

2. SHRADHANAND A. RATTU Résumé – Page 2
developed client and vendor relationships that proved to be excellent referrals for new business.
 Led a large-scale project to update all the company's business systems, increasing productivity by 30%.
 Revamped the company's public image and customer-facing materials, applying my creative design and web skills to
invigorate the brand, website, logo, and contract templates.
Wells Fargo Shoreline, WA  2008 - 2012
Teller Manager/Team Lead
 Provided the highest level of service to our customer and offering the best solutions for their financial and banking
needs, chosen to lead the branch's compliance team by monitoring and auditing cross-functional areas.
 Assisted with the training of new tellers to ensure they provided the quality of service, accuracy, and dedication our
customers expected.
 Prepared the required daily/weekly/month cash shipments with detail, achieving 100% fiscal accuracy during my
employment.
 In charge of office supplies and marketing collateral for the branch, including all budgeting, coordination of programs
and projects and gained team buy-in through delegating promotional tasks.
 Made consistent quarterly improvements to our solutions to achieve and maintain a high level of recognition with
our customers with Wells Fargo's leadership.
 Successfully applied emergency procedures during numerous robberies while maintaining calm through the stressful
circumstances. My efforts were rewarded financially due to my aide in capturing the assailants and minimizing
losses.
Victory Life Center  Kent, WA  2007 - 2015
IT/Web Manager
 Provided service in several areas to the congregation and organizational committee members, responsible for the
complete design and maintenance of the Website.
 Created a healthy environment that fostered personal growth for congregational members and guests, driving the
organization’s mission through inclusion.
 Provided assistance in organizing and coordinating events with the creation of marketing materials, coordination of
event supplies, funding, site and vendor issues and more.
 Provided miscellaneous support for community outreach by volunteering time, resources and expertise in
technology.
Magic Toyota  Lynnwood/Edmonds, WA  2005 - 2010
Sales/Customer Service Team Member
 Met and exceeded all goals and expectations while assisting customers with their vehicle purchase, including their
credit application, answered questions and helped them through the process confidently.
 Provided telephone and sales support as needed to customers, demonstrating strong knowledge of products,
processes, and options for different needs.
 Created the company's periodic Internet Sales Advertisements, applying excellent creative HTML skills to improve
the quality of promotional material and generate buzz around the inventory internally and externally.
 Successfully finished the company's sales training program, becoming a certified by Toyota as a sales specialist in
2007 and 2008.
 Resolved customer conflicts and concerns quickly and successfully to a mutually beneficial resolution.
 Successfully handled multiple objectives, gaining cross-functional on-the-job training and experience from the
company's most experienced sales people.
EDUCATION
Edmonds Community College, Edmonds, WA: 2016
Certificate - Technology & Integration Support (4.0 GPA)
Certificate of Completion - Introduction to Network Security (4.0 GPA)
Shoreline Community College, Shoreline, WA
Digital Audio Engineering Program
Certifications or Additional Education:

3. SHRADHANAND A. RATTU Résumé – Page 3
 CompTIA A+ ce
 CompTIA Network+ ce
 Technology Integration Support Certificate
 Intro to Network Security Certificate
 TestOut PC Pro
 Digital Forensics Examiner (DFE)
TECHNICAL SKILLS
Systems Architecture, Administration, and Operations
 Project time, quality, human resource, communications and risk management; Strategic planning for technical
infrastructure; Definition and implementation of corporate security policy for IT
 Microsoft Office SharePoint Portal Server (MOSS 2003/2007/2010), Microsoft SharePoint Services
Applications
 All Microsoft Office products: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Project, Microsoft
Access, Microsoft InfoPath, Microsoft Publisher, Microsoft SharePoint Designer, Microsoft Visio
 Microsoft Dynamics NAV (formerly Navision)
Virtualization
 Microsoft Hyper-V, VMWare
Security
 Microsoft Security Baseline Analyzer, Nessus, Snort network intrusion detection and prevention system, GFI
LANguard Network Security Scanner
Network Design
 Integration of distributed networks (VPN bridges, VPN gateways, MPLS), IP WAN addressing and route plans and
implementation
 Internet connections: Firewalls, Proxies, Virtual Private Networks (VPN), Intrusion Detection, traffic filtering
Web Design
 HTML, CSS, MAMP/LAMP, Wordpress, Adobe Dreamweaver, FTP
ADDITIONAL CREDENTIALS
LANGUAGES English (Primary), Conversational Hindi
PROFESSIONAL
DEVELOPMENT
Customer Service Training (Wells Fargo), Shoreline, WA
 Teller Training and cash management, Monthly/Quarterly Regulation Compliance Testing,
Sales/Solution Training, One-on-one training with bankers/service manager
Leadership Training (Victory Life Center), Kent, WA
 Worship leader Internship, Mentorship, Team Building
VOLUNTEERING
EXPERIENCE
Zoo Corps at Woodland Park Zoo (2000 – 2005)
 Completed over 250 hours of volunteering work between 2001 and 2003. Greeted, guided
and assisted visitors. Accepted into Zoo Corps Internship Program from 2003 and 2005 as a
senior member of the Zoo Corps program. Served as mentor for other volunteers. Served in
diverse capacities: receptionist, maintenance, fed the animals, helped at the commissary
filling food orders, event announcements, etc. Designed signs and games for kids.
INTERESTS Playing Music, Family Time, Learning, Skating, Traveling, Food, Shopping, Movies
Detailed Professional References Available upon Request
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