1. Carlos Bermúdez Vives
Desamparado San José, Costa Rica Mobile: 8849-3766
E-MAIL: makie09@hotmail.com
EDUCATION:
Universidad Americana (UAM) - San José, Costa Rica - Sep 2011 - Present
Bowling Green Technical College – Kentucky,USA – Oct 2009 – Apr 2010
Green Wood High School – Kentucky,USA – Feb 2009 – Jul 2009
Senior Grade listener
Colegio Técnico Profesional de Ulloa - Heredia, Costa Rica – Feb 2002 – Jun 2008
EXPERIENCE:
Hewlett Packard Enterprise- Heredia, Costa Rica - Jul 2015 – Present
Technology Consultant I:
• Support and maintenance of information systems per standard ITIL and ITSM process methodologies
• Creation and maintenance of documentation
• Exercise independent judgment within defined policies and practices to identify and select a solution, seeking for
advice on complex issues.
• Proactively search for issues and provide solutions to prevent the escalation of problems
• Point of escalation for incidents and requests that cannot be resolved by the Service Desk
• Communication skills and good client-facing interpersonal skills are important as the AMOS support role assists
application users with application functional support questions
LAFISE Bank – San José, Costa Rica - Apr 2010 – Jun 2015
IT Support I – II:
• Responsible for the licensing control, installation, migrations, issues, vendors from more than 40 applications
• Responsible for resolving critical incidents related to infrastructure , resolving internal bank applications,
remote control to user’s desktop , customer services , solution of issues with suppliers ,service desk and help
desk
• Responsible for incidents networking solution of internal bank applications – Level 1 and Level 2
• Responsible for solving incidents affecting documentation services ,printing ,IIS ,FTP ,DNS ,DHCP, Security
Policies and active directory – Level 1 and Level 2
• Responsible for designing and implementing the project application for cashiers
• Responsible for implementing the system of international transfers
• Search for errors in the compositions of incoming and outgoing message’s transfers.
• Implementation of batch files for unattended process execution and OS modification files.
Hellmann Worldwide Logistic - Heredia, Costa Rica - Jun 2008 – Dec 2008
Internship -Technology Network and Programmer Assistant:
• Work with Knowledge Helpdesk HP tools
• Maintenance and troubleshooting of Novell Networks,
• Responsible for providing maintenance to the equipment and network.
• Service desktop and solution problems via internet.
• Provide user management for Lotus Notes
Skills and Interests:
• Software: Microsoft Office (Word, Excel, PowerPoint, Outlook 2012), IBM AS400 , WebEx, VMware OS and
tools, Windows OS, MAC OS, Microsoft SQL, Microsoft Server, Linux packages tools, Visual Studio 2012 , Lotus
Notes , Mikrotik OS, Rescue tools.
• Courses: CCNA module I-II-III-IV, SQL Oracle module I, Macros Excel – Visual Basic for applications, IT
Essentials module PC Hardware and Software, Cobit, ITIL, Microsoft Server 2012, Linux Fedora.
• Interests: Data base, Computer maintenance, IT support and Trouble shooting, Networking ,Server’s environment
, Security , Storage issues , Virtualization , Cloud environment and also interested in playing soccer and Surf