1. TIMOTHY C. HALAS
731 S. Dryden Place, Arlington Heights, IL 60005
Direct: 847.454.9232 Mobile: 847.867.9268
thalas@comcast.net
www.linkedin.com/in/timhalas
EXECUTIVE SUMMARY
Senior-level Information Technology and Project Management Professional. A strategic,
operational and MBA financial leader aligning IT initiatives to business objectives.
• International experience in developing and implementing telecommunication and data
communication strategies and enterprise level engagements.
• Demonstrated results in identifying and executing cost reduction, business process
reengineering and turnaround strategies.
EXPERIENCE AND ACCOMPLISHMENTS
General Growth Properties, Chicago, IL
2013 – 2014
GGP is a real estate investment trust which owns, manages, leases and develops retail
properties throughout the United States.
Manager, Network and Telecom
Responsible for the day to day operation of the data, voice and Wi-Fi network and
infrastructure; messaging (Office 365), and mobility.
 Initiated a program to identify unused and redundant circuits resulting in an initial cost
savings of $8,700.
 Initiated a review of all telecom invoices resulting in a credit of $28K.
 Developed a new process for ordering and disconnecting voice and data circuits.
 Managed the upgrade of Office 365 from Wave 14 to Wave 15.
 Responsible for the relationship with our MPLS and VoIP provider.
HALAS & COMPANY, INC., Arlington Heights, IL
2008 – Present
IT Consulting, Project Management and Business Process Improvement Company.
BMO Harris Bank, NA (Contracted position)
2006 - 2013
Provide project management and coordination to the Network Services Group.
• Installed new voice trading solution (trading turrets and voice recording) for some of the
Bank’s largest and most critical dealing rooms including FX, Equity and Equity Sales
Group.
• Coordinated the installation of an Enterprise-wide Voice Capture solution enabling
centralized archiving and retrieval positioning the bank to comply with Dodd – Frank
and additional regulatory upgrades.
• Implemented Enhanced Remote Monitoring solution across the globe to provide
outbound monitoring and inbound interaction for all voice trading solutions, voice
capture solutions and all supporting servers.
• Relocated Zurich office (turrets, voice recorder, data circuits and changing local voice
service provider without incident).
• Implemented an Extremely Low-Latency Trading Network with points in New York,
Toronto, London and Chicago.
• Integrated over 75 branches from acquisitions onto the Harris voice platform.
• Installed local internet access in London, reducing latency.

2. Timothy C. Halas
Direct: 847.454.9232
page 2
Mobile: 847.867.9268
WASHINGTON MUTUAL BANK, Seattle, WA
$350 billion financial services company for consumers and small businesses.
2002- 2006
Technology Manager, Data Networking & Telecommunications
Providing leadership in business process improvement, cost reduction and operational
excellence quality programs.
• Eliminated $26.8M from a $230M budget by leading key department Operational
Excellence (Six-sigma) quality and business reengineering initiatives.
• Developed a department Quality engagement process.
• Improved customer satisfaction of our internal business partners by developing and
implementing a communications strategy.
• Increased employee productivity by conducting Operational Excellence training classes.
Manager, Tools and Technology
Responsible for call flow design, skills-based routing and business requirements for the
internal
IT Contact Center. Product Manager for Remedy and Primus Knowledge Management
Applications.
• Reduced password reset calls by 39% by implementing a voice recognition application.
• Improved Average Speed of Answer by 32% by consolidating five locations onto a
single technology platform.
• Designed call flow and skill-based routing to send calls to our outsource partner in
India.
• Integrated the IVR and ICM of 4 Contact Centers into one.
NORTHWESTERN UNIVERSITY
1998 2006
Adjunct Faculty – Managing Mission Critical Systems
Managing Mission Critical Systems is designed to broaden the student’s understanding of the
tactical and strategic management processes for maintaining reliable, flexible and expandable
information systems (data and voice) for organizations with core businesses that are
dependent upon Information Technology. Crisis management, disaster recovery and business
continuity planning, staff training and development and workflow optimization.
ANIXTER INC.
19972002
Anixter is the world’s leading Communication products and Wire and Cable distributor.
Manager, End-User Technology Support
Managed, developed, trained staff. Developed and implemented processes and procedures,
Service Level Agreements, Metrics. Directed the change management, trouble-shooting
processes for the Manifest distribution system application.
• Effectively managed $ 1 million departmental budget.
• Eliminated unresolved trouble tickets by redesigning the Remedy trouble ticketing
application.
• Increased call-handling capabilities by 50% as a result of analyzing and
implementing changes to the workflow.

3. •
Reduced the cost of a support call by 39% by recommending a change to the
provider of PC applications support.
Timothy C. Halas
Direct: 847.454.9232
page 3
Mobile: 847.867.9268
Manager, Network Facilities
Planned network services at strategic level. Managed provisioning functions for voice, data
services. Managed the bill payment process for all services. Developed, maintained network
services and facilities inventory.
• Eliminated 30% of the cost of processing vendor invoices by integrating the
provisioning and bill payment processes.
• Recovered 9% of recurring monthly expenses through a system to reduce billing
errors.
Senior Voice Engineer
Strategic planning, design, implementation of a voice services for international locations.
Analyzed, recommended solutions to meet business requirements. Developed, implemented
customer satisfaction and quality programs. Developed disaster recovery and backup
solutions.
• Saved $500K over 30 months by analyzing, recommending and implementing a
voice solution for Canadian locations.
TRUSTMARK INSURANCE COMPANY (MUTUAL)
1993 –1997
Senior Telecommunications Manager
Telecommunications Manager
Operational, strategic planning, policies, procedures, administration of telecommunication
systems (equipment and network). Effectively managed a $1.6 million budget. Supervised,
mentored staff. Business, technology integration. Maintained effective vendor relationships.
Managed the acquisition and installation of Avaya product line, G2, G3, IVR, ACD and CTI.
• Reduced the cost of long distance and toll free services by $1M over three years by
consolidating long distance providers.
• Ensured business continuity and improved quality by negotiating and coordinating
the implementation of a fiber ring in the business park.
MOTOROLA INC.
1985 - 1993
Project Manager
Senior Communications Consultant
Communications Consultant
Planned, coordinated, installed video and audio conferencing systems worldwide. Strategic
planning and management of voice communications for four business units. Researched,
evaluated PBX and Key telephone equipment and voicemail systems.
EDUCATION
M.B.A, Finance, De Paul University - Chicago, IL
B. A., Liberal Arts and Sciences, University of Illinois, Urbana, IL
Six-Sigma Green Belt, Chicago Deming Association, Six Sigma Masters
2007
1987
1980