1. TIMOTHY C.
HALAS___________________________________________________________
731 S. Dryden Place, Arlington Heights, IL 60005
Direct: 847.454.9232 Mobile: 847.867.9268
thalas@comcast.net
EXECUTIVE SUMMARY
Senior-level Information Technology and Project Management Professional A strategic,
operational and MBA financial leader aligning IT initiatives to business objectives.
 International experience in developing and implementing telecommunication and data
communication strategies and enterprise level engagements.
 Demonstrated results in identifying and executing cost reduction, business process
reengineering and turnaround strategies.
EXPERIENCE AND ACCOMPLISHMENTS
General Growth Properties, Chicago, IL
2013 – 2014
GGP is a real estate investment trust which owns, manages, leases and develops retail
properties throughout the United States.
Manager, Network and Telecom
Responsible for the day to day operation of the data, voice and Wi-Fi network and
infrastructure; messaging (Office 365), and mobility.
 Initiated a program to identify unused and redundant circuits resulting in an initial cost
savings of $8,700.
 Initiated a review of all telecom invoices resulting in a credit of $28K.
 Developed a new process for ordering and disconnecting voice and data circuits.
 Managed the upgrade of Office 365 from Wave 14 to Wave 15.
 Responsible for the relationship with our MPLS and VoIP provider.
HALAS & COMPANY, INC., Arlington Heights, IL
2008 – Present
IT Consulting, Project Management and Business Process Improvement Company.
BMO Harris Bank, NA (Contracted position)
2006 - 2013
Provide project management and coordination to the Network Services Group.
 Coordinated the upgrade of the entire layer two and layer three switches with Cisco
6509 switches without any outages and eliminated technology currency issues.
 Integrated 32 branches of an Indiana acquisition into the Harris voice platform.
 Integrated 64 branches Harris voice platform on time and under budget.
WASHINGTON MUTUAL BANK, Seattle, WA
$350 billion financial services company for consumers and small businesses.
2002- 2006
Technology Manager, Data Networking & Telecommunications
Providing leadership in business process improvement, cost reduction and operational
excellence quality programs.
 Eliminated $26.8M from a $230M budget by leading key department Operational
Excellence (Six-sigma) quality and business reengineering initiatives.
 Developed a department Quality engagement process.
 Improved customer satisfaction of our internal business partners by developing and
implementing a communications strategy.
Timothy C. Halas
page 2

2. Direct: 847.454.9232
Mobile: 847.867.9268
Manager, Tools & Technology
Responsible for call flow design, skills-based routing and business requirements for the
internal
IT Contact Center. Product Manager for Remedy and Primus Knowledge Management
Applications.
 Reduced password reset calls by 39% by implementing a voice recognition application.
 Improved Average Speed of Answer by 32% by consolidating five locations onto a
single technology platform.
 Designed call flow and skill-based routing to send calls to our outsource partner in
India.
 Project Manager for a Primus release upgrade and database consolidation.
 Integrated the IVR and ICM of 4 Contact Centers into one.
 Provided 24x7 support for domestic and international operations.
NORTHWESTERN UNIVERSITY
1998 2006
Adjunct Faculty – Managing Mission Critical Systems
Managing Mission Critical Systems is designed to broaden the student’s understanding of the
tactical and strategic management processes for maintaining reliable, flexible and expandable
information systems (data and voice) for organizations with core businesses that are
dependent upon Information Technology. Crisis management, disaster recovery and business
continuity planning, staff training and development and workflow optimization.
ANIXTER INC.
19972002
Anixter is the world’s leading Communication products and Wire and Cable distributor.
Manager, End-User Technology Support
Managed, developed, trained staff. Developed and implemented processes and procedures,
Service Level Agreements, Metrics. Directed the change management, trouble-shooting
processes for the Manifest distribution system application.
 Effectively managed $ 1 million departmental budget.
 Eliminated unresolved trouble tickets by redesigning the Remedy trouble ticketing
application.
 Increased call-handling capabilities by 50% as a result of analyzing and implementing
changes to the workflow.
 Reduced the cost of a support call by 39% by recommending a change to the provider
of PC applications support.
 Reduced the number of calls to the Help Desk by 7% by developing and managing the
implementation of an Enterprise-wide password security application.
 Developed and recommended strategy and architecture for trouble resolution
Knowledge Management application.
Manager, Network Facilities
Planned network services at strategic level. Managed provisioning functions for voice, data
services. Managed the bill payment process for all services. Developed, maintained network
services and facilities inventory.
 Eliminated 30% of the cost of processing vendor invoices by integrating the
provisioning and bill payment processes.
 Recovered 9% of recurring monthly expenses through a system to reduce billing errors.

3. Timothy C. Halas
Direct: 847.454.9232
page 3
Mobile: 847.867.9268
Senior Voice Engineer
Strategic planning, design, implementation of a voice services for international locations.
Analyzed, recommended solutions to meet business requirements. Developed, implemented
customer satisfaction and quality programs. Developed disaster recovery and backup
solutions.
 Saved $500K over 30 months by analyzing, recommending and implementing a voice
solution for Canadian locations.
TRUSTMARK INSURANCE COMPANY (MUTUAL)
1993 –1997
Senior Telecommunications Manager
Telecommunications Manager
Operational, strategic planning, policies, procedures, administration of telecommunication
systems (equipment and network). Effectively managed a $1.6 million budget. Supervised,
mentored staff. Business, technology integration. Maintained effective vendor relationships.
Managed the acquisition and installation of Avaya product line, G2, G3, IVR, ACD and CTI.
 Reduced the cost of long distance and toll free services by $1M over three years by
consolidating long distance providers.
 Ensured business continuity and improved quality by negotiating and coordinating the
implementation of a fiber ring in the business park.
MOTOROLA INC.
1985 - 1993
Project Manager
Senior Communications Consultant
Communications Consultant
Planned, coordinated, installed video and audio conferencing systems worldwide. Strategic
planning and management of voice communications for four business units. Researched,
evaluated PBX and Key telephone equipment and voicemail systems.
ADDITIONAL ACCOMPLISHMENTS AND COMMUNITY ACTIVITIES
Chairman, Arlington Heights Youth Commission
Commissioner, Arlington Heights Youth Commission
Instructor, Harper College, Business Information Management 260
Curriculum Advisor, Harper College, Business Information Management
Dale Carnegie, Effective Speaking and Human Relations
EDUCATION
M.B.A, Finance, De Paul University - Chicago, IL
B. A., Liberal Arts and Sciences, University of Illinois, Urbana, IL
Six-Sigma Green Belt, Chicago Deming Association, Six Sigma Masters
2007
1987
1980