1. Charles S. Watts
1925 Finch Lane • Central Islip, New York 11722 • cswatts57@gmail.com • (516) 380-2122
EXECUTIVE MANAGEMENT
Strategic Planning • Engagement Sales & Management • Delivery & Operations
Accomplished Executive with sales and delivery experience in operations, P&L oversight, engagement
management, and personnel management in a diverse number of complex situations. Results-oriented,
highly motivated, decisive leader with proven success in developing engagement models, develop
processes while exceeding client expectations. An experienced problem solver dedicated on improving
all IT domains including technology, personnel and processes. Proven track record of growth, by
motivating people, providing a positive attitude, while improving efficiency and effectiveness. Excel in
challenging environments with pragmatism and focus. Looking for a challenging situation where skills,
perseverance, motivation, a positive attitude and a team builder are required.
CORE COMPETENCIES
ŒVision Œ Engagement Development/Management Œ Organizational Change Œ Leadership
ŒStrategic Alliances Œ IT Services Sales and Delivery Œ Risk Management Œ People Management
ŒC Level Negotiations Œ IT Budgets / Sales Forecasting Œ Public Presentations
PROFESSIONAL EXPERIENCE
Blackman Plumbing Supply Co. INC, Bayport, New York
Chief Information Officer, 3/2014–10/2015
Provide Senior Technology Leadership for a $240 million plumbing wholesale and retail distributor
with twenty-one branch offices most with retail showrooms.
Oversee IT operations; develop strategic IT direction aligned with the market and sales strategy.
Develop and manage end user technologies for 350 users in 40 different roles performing a very diverse
set of business processes supporting thousands of customers. Manage the operation of an IBM
Mainframe and the resident ERP system. Manage IT employees and vendors providing service and
support for all infrastructure technologies: LAN, WAN, fiber providers and voice and data networks.
Transform operational model; Develop and deploy IT Service management technologies and introduced
automation. Reported to President and CoB.
Key Achievements:
¾ Created a new IT Service management system empowering end users in request and service
management electronically.
¾ Successfully migrated a new technology platform in the data center improving performance by
600% while reducing costs by 38%.
¾ Successfully migrated the network from a 12-year-old one-gigabit backbone to a new ten-gigabit
backbone and replacing old T1 WAN with dedicated 100 megabit broadband.
¾ Designed, deployed a new E Commerce platform improving sales by 300%.
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Charles S Watts • Page 2
Vexcel Corp. (A Microsoft Co.), New York, New York
TSS Operations Manager, 7/2012–3/2014
Managed IT Operations for a multi-data center infrastructure for a $200 million plus IT services
contract for a large New York City Agency.
Directed fifteen helpdesk and engineering personnel, including a helpdesk manager, a lead platform
engineer, and a lead network engineer. Developed IT operational processes for data acquisition and
reporting assets not previously managed in IT. These assets included radiation sensors, chemical
sensors, license plate readers, IP cameras and new mobile technologies. Management oversight
integrating new IT assets supporting a large data warehouse, query and reporting engine.
Reported to Director of Delivery Services.
Key Achievements:
¾ Upgraded Microsoft Systems Center from version 10 to version 12.
¾ Develop IT services management processes for new assets such as: radiation, chemical sensors
mobile assets in vehicles and boats.
¾ Manage the growth of data center assets from 60 petabytes to 100 petabytes of storage, from 750
physical / virtual servers 1000 servers and from 2 data centers to 3.
IBM Corp., New York, New York
Service Product Manager, 11/1981–4/2012
Served many roles over 30 years at IBM in field engineering, sales and management. Grown from local
New York City territories to a territory covering all of the Americas. Largest annual quota was $400
million. Roles included Consulting Partner / Practice Leader, Business Development Executive.
Lead the pursuit of consulting sales in the Financial Services Sector and Public Sector. Assigned
accounts such as JPMC, Prudential, AIG, Citi Group, Merrill Lynch, Dean Witter and Morgan Stanley.
Public Sector assignments were New York City and New York State Governments.
Key Achievements:
¾ Participated in the largest IT Outsourcing contract in history, JPMC $7 Billion over 7 years. The
network was $1.5 Billion my portion was $450 Million network transformation.
¾ Developed new techniques and methods for consulting as part of IBM Method Blue.
¾ Developed 100 consulting practitioners and many new consulting partners over 8 years.
EDUCATION AND CREDENTIALS
Pima Community College / Farmingdale College Criminal Justice
Community College of the Air Force / Suburban Technical School Electronics Technology
USAF 1976-1980 Missile Facilities Technician
