Project Executive with consistent history of producing multimillion-dollar savings while improving efficiency, enhancing processes, and increasing productivity. Previous experience directing mainframe, application development, transition/transformation, business intelligence, financial systems management, and website hosting operations. Skilled at supervising cross-functional teams of more than 200 across the world, administering large budgets, and negotiating contracts of up to $48M.

1. GERALD M. LINN, MBA, PMP
574-850-8067 • Gerald@grain.io
SENIOR IT OPERATIONS & PRODUCT DEVELOPMENT EXECUTIVE
Exceptional record of success in the management of global service, development, and
delivery programs for IBM. Consistent history of producing multimillion-dollar savings while
improving efficiency, enhancing processes, and increasing productivity. Previous experience
directing mainframe, application development, transition/transformation, business
intelligence, financial systems management, and website hosting operations. Skilled at
supervising cross-functional teams of more than 200 across the world, administering large
budgets, and negotiating contracts of up to $48M. Certified Project Management
Professional with an MBA and extensive IBM leadership training.
Core Competencies:
Technology Operations – Strategic Planning – Budget & Cost Control – Process Optimization
SDLC Management – Outsourcing/Offshoring – IT Architecture – RFP/RFQ/RFS Responses
QA – Innovation – IT Support – Vendor Management – Auditing – Procurement – Analysis
KEY ACCOMPLISHMENTS
 Earned IBM’s Eminence Award, 100% Club Award, and Performance Award.
 Spearheaded IT Operations for IBM at Macy’s, Gap, Target, Intercontinental Hotel Group,
Newell Rubbermaid, and others.
 Reduced system management labor costs 47% by redesigning IT support into a global
delivery model utilizing resources in India and Brazil.
 Produced up to 48% system improvement for clients by leading comprehensive
infrastructure reviews and implementing effective changes.
 Delivered profit and productivity growth by identifying ways to reduce staffing as much
as 50% while meeting all SLA and SLO requirements at Fortune 500 companies.
 Facilitated millions of dollars in savings for clients by optimizing processes and workflow.
 Negotiated multi-year outsourcing agreements as large as $48M with clients for services
such as application development, critical system operations, disaster recovery,and
innovation initiatives.
 Increased project productivity 14% in 6 months by instituting improvements to eliminate
process flow issues in RFS and change ticket areas.
PROFESSIONAL EXPERIENCE
IBM, Armonk, NY 2007 – Present
$93B global technology services, hardware, and software provider.
Project Executive (2008-present)
Promoted to oversee a portfolio of large operational and strategic IT projects and programs,
ranging up to several million dollars and multiple years. Served as the point of contact for
IBM service agreements to CIOs, CTOs, Presidents, Vice Presidents, and other IT
executives. Supervise more than 200 personnel in development, IT operations, and help
desk areas, including outsourced resources in India, Argentina, Costa Rica, Philippines,
Hungary, and Brazil. Direct all forecasting, P&L, and ROI activities. Evaluate technologies
and formulate implementation strategies. Provide RFI, RFP, and RFS responses.
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2. Gerald Linn, MBA, PMP • Page 2
(Project Executive, continued)
 Delivered a 40%-plus system performance and increased revenues $180M per year for
a client through the evaluation and optimization of an enterprise transaction system.
 Took over and turned around a faltering project to upgrade a client’s mainframe
environment. Saved hundreds of thousands of dollars in late delivery penalties by
completing the project within the new, aggressive schedule.
 Led the design and delivery of a global utilization and resource optimization solution
that analyzed 1.2 million weekly labor claims worldwide to identify and address issue
relating to errant claims, labor overruns, and labor increases.
 Negotiated a $24.7M outsourcing services agreement that highlighted strategies for
enhancing delivery, environment capacity, architecture, and strategic plans.
 Reduced payment delays by implementing a new financial reporting and review process
for projects, which also eliminated invoicing issues.
 Contributed to a client’s profitability by recommending a new storage system solution
that saved more than $8M by minimizing system change-over times.
Product Manager, Extreme Blue (2007)
Supervised an expertteam in the conceptualization, design, development, testing, and
delivery of research solution to meet the needs of internal and external clients.
 Recognized by IBM CEO for exceeding expectations and earned the opportunity to
design and present proposals highlighting opportunities for revenue growth.
 Spearheaded product development initiatives that resulted in 2 technical disclosures
and 3 patent filings.
 Launched a Problem Determination Team that investigated root causes of critical
backend system failures and eliminated 70% of repeat issues.
PREVIOUS EXPERIENCE
Software Engineer, EXPEDIA (now Egencia.com), Bellevue, WA 2004 – 2006
Software Engineer, MICROSOFT, Redmond, WA 2001 – 2004
EDUCATION
MBA, University of Notre Dame, Notre Dame, IN
BS in Analytical Chemistry, South Dakota School of Mines & Technology, Rapid City, SD
CERTIFICATIONS & TRAINING
PMI Project Management Professional (PMP)
IBM 2-Year Leadership Development Program
AFFILIATIONS
Toastmasters (Club Founder/President/Vice President)
IBM Future Technology Mentor, Univ. of Notre Dame Technology in Business Part nership
ADDITIONAL INFORMATION
Publications & Presentations: Guest Lecturer, University of Notre Dame
Technical Skills: MS Office, Project, SQL, Visual B#, C#, scripting, others