1. Ed Kakos
4000 Amador Court Home: 972-539-2363
Flower Mound, Texas 75022 ed.kakos@gmail.com Mobile: 469-499-6114
www.linkedin.com/pub/ed-kakos/8/545/949
IT PROJECT MANAGER
Experienced Global IT Project Manager with a proven record of accomplishment in planning and leading
comprehensive IT strategies in support of corporate business goals and objectives. Proficient in business
process improvement technical needs assessment and in deploying ITIL based processes and best practices.
Superior Client Focus
Collaborative Leadership
Incident Management
Project Management
Supplier Management
Business Process Improvement
IT Service Management
Problem Management
ITIL V.3 Foundations Certification
PROFESSIONAL EXPERIENCE
CGI – One of the world’s largest independent IT and Business Process Services Companies
Senior Consultant / IT Project Manager - Dallas, Texas 2013 – July 2016
Project Management for several key aspects for the Office Integration Group in Nokia for new office implementation,
existing office expansion and reduction and site closures.
• Managed all aspects of multiple small to complex IT Infrastructure projects concurrently in North America.
• Partnered closely with multiple global service providers to direct rollout and delivery of all project elements,
hardware and equipment, and ensure deployments were implemented successfully and according to schedule.
• Managed technical deployment of IT services including Networks (WAN, LAN, WLAN, INAC), Voice Services,
Print Services, Video Conference Services and Structured Cabling.
• Facilitated project planning communication meetings between key business owners and IT from initial requirements
to final implementation.
• Develop project schedule status meetings and manage resources in all phases of the project lifecycle.
• Manage day-to-day client interaction, including client expectations.
NOKIA – World Leader in Mobile Communications
IT Production Manager (Service Delivery Manager) - Irving, Texas 2006 – 2012
Owner of Product Delivery, including costs and service level agreements and fulfillment, delivery preparation including
technical deployment, project management, ITIL change management and ITSM & Remedy expertise.
• Managed portfolio of 9 key Global and Regional Services across all Business Infrastructure functions including HR,
Sales, Hosting and Print Management in the Americas achieving 100% satisfaction on internal surveys.
• Partnered closely with Global Service Providers and Computing Managers to ensure faultless service performance
for Primary service, improving key user perception of IT Services group.
• Managed technical deployment of IT products and releases including planning and ensuring environmental capacity.
• Business continuity (disaster recovery), service level reporting, problem management, process improvement,
managed and set in place.
• Partnered with technology team to deploy solutions in a high-availability environment that required minimal
maintenance windows and around the clock access to users.
FAMILY LEGACY ADMINISTRATION SERVICES – Charitable Trust Administration Firm
Director of Operations – Irving, Texas 2005 – 2006
Direct timely distribution of trust payments and all other administrative tasks for a $146 Million portfolio of charitable trusts.
• Delivered accurate and timely tax reporting information for 225 clients.
• Archived all critical financial documents and investment performance reports for trust owners.
2. • Achieved 100% client retention.
ED KAKOS PAGE TWO
ULTIMATE ELECTRONICS - Specialty Retailer of Home Entertainment and Consumer Electronics Products
Home Electronics Sales Specialist - Dallas, Texas 2004 - 2005
Designed and proposed high-end home theatre solutions.
• Achieved #1 performing sales specialist recognition in highest performing branch in Southern Region.
• Delivered in excess of $1 million in new business revenue.
XEROX CORPORATION - $15 Billion Technology and Services Enterprise 1990 - 2003
Manager, Client Operations - Dallas, Texas (1997 – 2003)
Managed Team of twelve first line Managers and 150 employees responsible for $50 million in annual revenue in site-
managed accounts and call center operation in Outsourced / Managed Services Division.
• Led top performing Account Management team in achieving highest Customer Satisfaction performance 2000 -
2002 exceeding Organization target by 5 points during declining period.
• Secured $29 million in revenue in 2002 with ten Major Account contract renewals, overachieving Texas client
retention performance by 38%, with 100% renewal of vulnerable client business.
• Coached and counseled direct reports, enabling promotion of 25% of staff and a 20% improvement in Employee
Morale surveys.
• Achieved Presidents Club honor each of 4 years eligible.
Marketing Solutions Manager - Dallas, Texas (1995 – 1997)
Field Operations business process support resource to 9 Managed Services organizations in Southwestern United States.
• Developed, implemented and maintained national Account Management Process allowing division to meet and
exceed business objectives.
• Continually provide analysis to identify opportunity for business process improvements.
• Gather national best practices to ensure efficient and effective business processes.
• Implemented newly developed process steps to streamline and simplify older processes.
Production Manager - Houston & Dallas, Texas (1990 – 1995)
Managed Client Operations team of 75 employees responsible for $25 million in annual revenue in site-managed accounts
and off-site document production facility.
• Installed and maintained production monitoring process within in-plant document production facility reversing
downward trends in quality output from 76% to 98% customer acceptable in 90 days.
• Developed employee reward and recognition program improving employee morale by 35%.
PROFESSIONAL DEVELOPMENT / EDUCATION
PROFESSIONAL ORGANIZATIONS
• Project Management Institute – Ft. Worth Chapter
NOKIA
• ITIL V3 Foundations Certification
• Project Management PMP Training
• Lean Process and Six Sigma
• Negotiation Skills Training
XEROX CORPORATION
• Covey Principle Centered Leadership
• Malcolm Baldrige National Quality Award Participant
• Manager As A Quality Leader
