1. THOMAS S. HAWKINS
Orlando, FL 32808
Contact: 407-770-7685
thomas.hawkins93@yahoo.com
PROFESSIONAL SUMMARY
Quality-focused customer service professional with more than five years of experience in
hospitality, sales and education. Proficiency in use of Microsoft Office Suite (Word, Excel and
Power Point), excellent communication, organization and production skills. Proven ability to
successfully complete production goals resulting in pre-deadline delivery of service and lowered
associated costs.
WORK EXPERIENCE
Front Desk Agent
The Enclave Hotel & Suites, Orlando, FL 2015-Present
Greet short-term guests and owner/residents at 250-unit resort property. Process accurate and
timely check in and check out. Maintain SafeKey inventory and distribute packages received.
Operate point of sale systemand maintain accuracy of beginning and end of shift drawer.
Ensure rooms are cleaned and inspected for quality assurance. Provide administrative
assistance to owner and perform duties as back up for night auditor. Maintain accurate and
timely recordkeeping. Prepare daily reports for submission to manager on duty (MOD). Advise
MOD appropriately and report suspicious activity to security staff. Received eleven guest
commendations within one month. Nominated for Employee of the Year (2015).
Private Tutor
Various Primary, Middle and Secondary Schools, Orlando, FL 2014
Provide direct education support, coaching and educational advice to identified clients. Design
and implement assignments based on grade level requirements and student aptitudes.
Maintain communications with parents, administrators and outside support services personnel
via face to face conferences and email.
Customer Service Agent
Aon Hewitt Insurance and Connextions, Orlando, FL 2010 – 2013
Answered inbound calls and provided excellent customer service in two face-paced, high
volume call centers. Verified and processed customers’ prescription orders; ensuring correct
dosage, directions and mailing and payment information. Also provided detailed explanation of
insurance coverages and expedited delivery of service to clients including seniors.

2. THOMAS S. HAWKINS
Orlando, FL 32808
Contact: 407-770-7685
thomas.hawkins93@yahoo.com Page 2
Substitute Teacher
Central Florida Preparatory School, Gotha, FL 2007 – 2008
Provided educational support for absent teachers in classroomsetting. Followed lesson plans
as prescribed, maintained accurate rolls and reported to principal or lead instructor.
Administrative Assistant, President’s Office
Bethune-Cookman University, Daytona Beach, FL 2002 – 2006
Answered phones, produced copies, delivered mail to campus departments, and maintained
filing. Responsibilities also included preparation and maintenance of University President’s
agenda/off campus schedule.
Tutor
Valencia Community College, Orlando, FL Spring-Summer, 2002
Provide direct education support and coaching to individual student clients. Design and
implement assignments based on course requirements and clients’ aptitudes. Maintained
communications with instructors and departments heads. Provided support services to
personnel via face to face conferences and email.--
Front Desk Clerk
Southwest Boys and Girls Club, Orlando, FL 2001
Provided clerical support services to afterschool program for approximately 150 children, ages
5 to eighteen years. Directed program participants to appropriate meeting rooms. Ensured
applications, emergency contact information, and parent/guardian permission and payments
were accurately processed and filed.
EDUCATION
Bethune-Cookman University, Daytona Beach, FL Batchelor of Arts, Sociology
Valencia College, Orlando, FL Associate of Arts, Sociology
Mid-Florida Technical Institute, Orlando, FL Certification, Data Entry/Computer
Programming