1. Thomas W Baker
(951) 202-6898
Thomasbaker23@yahoo.com
Objective
To obtain a dynamic career in the customer service field. I enjoy talking to, and working with people,
solving problems, and helping others.
Experience
• Conferred with customers by telephone or in person to provide information about products or services.
• Entered orders, determine charges for services requested, collected deposits or payments, arranged
for billing of accounts and obtained details of complaints.
• Kept records of customer interactions or transactions regularly.
• Recorded details of inquiries and comments from customers.
• Resolved complaints by performing activities such as exchanging merchandise, refunding money, or
adjusting bills.
• Referred unresolved customer grievances to designated departments for further investigation.
• Worked in warehouse, stocking and picking up customer orders.
• Performed these activities within government and private facilities.
• Enabled students with disabilities to go to and from classes, took student notes; and administered tests.
Education
Riverside Community College Associate of Arts Certificate Riverside, Ca.
California Baptist University Bachelor of Arts Degree Riverside. Ca.
Riverside Adult School Computer Certificate Riverside, Ca.
Previous Employers
Riverside Community College; Prolific Tools Inc.; Habitat for Humanity; Vector Marketing;
SMX; Big State Tools
Volunteer Work
Riverside City Mission; Calvary Presbyterian Church
• Dispensed food, clothing and sundries to indigent people.
• Resolved potential confrontations between indigent patrons.
Military Service
Honorable Discharge from United States Marine Corp Administration