Recognizing this eminent growth, The Knowledge Review presents, “The 10 Best Service Providers in India, 2019”, which are contributing to the service sector and are taking the country’s economy to great heights.

1. VOL 7
JULY - 2019
ISSUE-8
INDIA
Service
Providers
in india, 2019
BEST
t
H
E
A Renowned Packaging Hub
ADITYA TIMPACK
Pursottam Patel
Founder and CEO

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From the
EDITOR
On Top of Cloud
he Indian public cloud services market is expected to accelerate by 38 percent
Tfrom a total of $1.81 billion in 2017 to $4.1 billion in 2020. This growth will be
powered by IaaS, which is predicted to expand at 49.2 percent in 2017, followed by
33 percent in SaaS and 32.1 percent in PaaS. The increased usage of SaaS and PaaS are
indicators that the migration of application and workloads from on-site data centers to
the cloud, as well as the development of cloud-ready and cloud-native applications, are
fueling growth in cloud space.
Indian companies are beginning to comprehend the complexities of the information and
are prepared to embrace the cloud. The Thought Arbitrage Research Institute (TARI)
demonstrates that small and medium-sized businesses can enhance cash flows by up to
308 percent, due to the flexibility offered by cloud alternatives and 96 percent of SMBs
will have a beneficial effect on their operating expenses within two years of cloud use.
The transition from ‘cloud-first’ to a ‘cloud-only’ model is pushing India’s organizations to
boost their expenditure on public cloud facilities to promote their digital company
projects. To use and harness the advantages of cloud computing, the Indian government
has embarked on an ambitious project “GI Cloud” called “MeghRaj”. The aim of this
initiative is to accelerate the country’s delivery of e-services while optimizing government
ICT expenditure. This will guarantee optimum use of the infrastructure and speed up the
creation and implementation of eGov apps. According to IDC, the implementation of
government cloud technology will create one million fresh employment in India by 2022.
IT giants such as TCS, Infosys, and Cognizant are already building cloud solutions and
products.
To summarize, exponential growth is right around the corner in the public sector and
India is ready to reap the results. T R
Anmol Preet Singh

5. JULY, 2019
Copyright © 2019 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or
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Business Development Manager Ankush Patel
Co-designer Priyanka Rajage
Marketing Manager Truptesh Patil
Art & Picture Editor Rahul Kavanekar
Art & Design Head Amol Kamble
Associate Designer Poonam Mahajan
Sales Executives Aditi & Priyanka
We are also available on :
SME-SMO Executive Manoj Shelge
Circulation Manager Tanaji
Digital Marketing Manager Prashant Chevale
Technical Specialist Amar Sawant
Technical Head Pratiksha Patil
Off. No. 22 & 510, Rainbow Plaza, Shivar Chowk,
Pimple Saudagar, Pune, Maharashtra 411017
Phone - India: +91 7410079881/ 82/ 83/ 84/ 85
Email: info@insightssuccess.in
For Subscription: www.insightssuccess.in
Editor-in-Chief Pooja M. Bansal
Managing Editor Crescent Cu
Executive Editor Anmol Preet Singh

6. C
O
V
E
R
S
T
O
R
Y
Aditya
Timpack
A Renowned Packaging
Hub
08
C O N T E N T S
16 18
Auuro Educational Services
Pioneering Services that Empower
Schools, Teachers, and Organizations
to Reach the Zenith of their Endeavors
Burosys Furniture
Furnishing Offices, Furnishing Lives

7. 24 26
30 36
Ebix Smartclass Educational Services
Redefining Education with Excellence
and Innovation
Kira Automation
Your Friendly Neighbourhood
Retail Powerhouse
LeakSeal
Mastering the Art and Craft of the
Profession
Lingel
Opening Gateways to the Future
Centerpiece
The Rise of Digital Payments
in India
38
Sharda Stationery
A One-Stop Shop to Meet your Stationary
Needs
20
Inception Saga
The Rise of the
Indian Service Sector
32
Articles

8. ndian services sector encompasses a broad range of operations such as businesses, hotels and
Idining, transportation, stocking and communications, finance, healthcare, property, business
services, community facilities, social and personal facilities, and building facilities. It is not only
the dominant industry in India’s GDP, but has also drawn important foreign investment streams,
leading to imports and offering large-scale jobs. Growth in the services sector is controlled by both
national and international variables. The Indian facility management industry is anticipated to expand
at 17 percent CAGR by 2020, surpassing the US$ 19 billion figure backed by booming real estate,
retail, and hospitality industries.
Recognizing this eminent growth, The Knowledge Review presents, “The 10 Best Service Providers
in India, 2019”, which are contributing to the service sector and are taking the country’s economy to
great heights.
On the cover, we have Aditya Timpack Pvt. Ltd, a leading manufacturer of flexible intermediate
bulk container (FIBC) bags. The firm is dominating the packaging industry with the mission and
vision to deliver the most cost-effective and best-in-class packaging alternatives.
Other than that, we have included; Burosys Furniture; Sharda Stationary; LeakSeal; Ebix Smartclass
Educational Services; Auuro Educational Services.; Lingel; Kira Automations Private Limited;
Zeroinfy; and last but not the least; WizIQ.
While learning about these esteemed organizations, do not forget the industry articles masterly crafted
by our in-house editors centered around the Indian service sector.
Well, its time to flip the pages. Happy Reading!!!
Becoming a Force
to Reckon with
T R

10. Aditya
TimpackA Renowned Packaging Hub
The packaging industry is an
integrated marketing
strategy, which is used to
glamorize a product in order to
attract the right consumer’s attention.
Many consumers will judge a
product by its packaging before
buying it, so creating compelling and
alluring wrapping will intrigue first-
time buyers.
Due to evolving consumerism and
globalization, this packaging sector is
adjusting by adopting technology to
meet the market’s strong demands.
The supply in the packaging industry
is difficult as it has to preserve the
knowledge of the environment and
various consumer mindsets. There
are also latest trends in the packaging
industry, which are focused on green
and corrugated packaging.
Consequently, this makes the
packaging industry in India a rapidly
growing one with thriving
momentum in the manufacturing
sectors of e-commerce, processed
COVERSTORY

11. Pursottam Patel
Founder & CEO

12. food, FMCG, and FIBC Bag. One such firm, which is
dominating the said industry with the mission and vision
to deliver the most cost-effective and best-in-class
packaging alternatives is Aditya Timpack Pvt. Ltd, a
leading manufacturer of flexible intermediate bulk
container (FIBC) bags. It is an export house
acknowledged by ISO 9001–2015, HACCP accredited
firm and private sector. It was founded in 2015 and is
located in Bilimora, Gujarat.
The name Aditya Group is a family business that has
been involved for many years in the wooden pallets,
plywood, real estate, and chemical industries. Aditya
Group has extended its company in the FIBC bag
manufacturing sector as Aditya Timpack, supplying a
wide variety of packaging alternatives including
laminated bags, polypropylene bags, PP woven FIBC,
and more. Its FIBC and PP woven sacks and palates
serve multiple sectors including fertilizer, cement, sand,
food grains, sugar, minerals, resin, polymers, rubber, and
many more. The business seeks to achieve customer
satisfaction, quality assurance, and an adaptable
operating atmosphere. It sells FIBC packages to different
nations and due to its quality, it has reached success
heights in no time.
An Adroit CEO
A diligent and talented personality and a visionary figure,
Pursottam Patel is the Founder and CEO of Aditya
Timpack. He was born in 1976 in the rural area of Kutch.
He holds a Bachelor of Science degree and after
continuing his education, he began researching the
universe of entrepreneurship as he joined his family
business in 1999. His family has always been very
supportive and has played a major role in fulfilling his
dreams. Embarking on a journey in his career with this
first move Aditya Timbers, he has participated actively
towards the growth of the firm. Under his leadership, the
business is burgeoning and is attaining fresh objectives
effectively.
Aditya Timbers is currently on the path of its success and
growth. Pursottam Patels aspirations and hardworking
nature from his adolescence have led him to join the
fresh business sector, which is the fresh Jumbo Bags
plant. In 2015, he launched a fresh Jumbo Bag Export
Unit, “Aditya Timpack Private Limited (ATPL)” in
Bilimora.
The aspiring and meticulous personality of Pursottam
Patel has helped him to achieve his dreams. It has led his
way into a fresh company sector by taking tiny measures
and having qualities of patience, challenging work, and
dedication. Over the years, Pursottam Patel has learned
that nothing works better than honesty in providing
superior value and gaining consumer confidence.

13. Customer-Oriented Services
Aditya Timpack operates with a powerful motto of
meeting global norms in order to maintain business
situations and grow above all rivals. It has an ideal mix
of technology and skilled manpower that provides a wide
variety of FIBC packages. Some of these pockets are 2-
loop, conical, baffled liner, cross-corner, stabilized
shapes, tunnel loop, ventilated, and U+ 2 boards. The
firm can be called out as an outstanding service provider
in its industry as it has been counting on the export item
with outstanding performance since its inception. It has
the utmost knowledge and persistence when it comes to
operating its products in order to increase its reach in the
global industry.
The business has successfully evolved over a previous
couple of years. It has accomplished tremendous
documents in the transaction unit over the years. It had
revenues of that of the graph. With such huge figures, it
has laid a goal for the year 2019-2020 for about 100
crores rupees.
The firm follows the old saying in Hindi “Jo Dikhta Hai
WohBikta Hai” and believes that the 1st impression of
any product is packaging.
The firms have the following core values through, which
it delivers robust packaging solutions:
 Supplying the best quality product at reasonable rates
 Providing product of zero defect with full effect
 Providing on-time delivery/fast delivery to the clients
 Prompt response support team
The Sound Infrastructure
With state-of-the-art infrastructure at Valoti, Gandevi,
Billimora, Gujarat, India, the firm is located in a
developed area with all the facilities like easy access to
raw materials, labors, and transportation system. The
manufacturing unit is well-equipped with latest
machinery and a laboratory to perform the test on raw

14. materials. Sound infrastructural facilities enable the
corporation to meet orders promptly without any delays.
Some of the distinct highlights of the firms’
infrastructure are:
Extrustion
Production of 10,000 kgs per day of Polypropylene tapes
of various weights and strengths.
Lifting Belt (Webbing)
Production of 1.5 cms to 10 cms width and 30,000
meters of webbing/day.
PE Liner (Co-Extruder Liner)
Production of 25,000 meters of liners per day.
4-Color Printing
A flexographic printing facility where printing takes
place up to four colors on all four sides of the bag. The
firm also provides BOPP printing on FIBCs as per
customer requirement.
Circular Looms
Circular loom from 6-shuttle to 8-shuttle looms, which
produces 48 cms tube to 210 cms tube and 15,000 Meter
per day.
Lamination
A lamination plan, which can produce from 2 meters to 4
meters and thickness based on customer’s requirements.
Lamination up to 50,000 meters per day.
Preparatory / Cutting
Diverse types of cutting like heat cutting, cold cutting,
heat seal cutting, and ultrasonic cutting.
Bag Finishing
Production of 7,000 bags per day with stitching patterns
like Heracle plus safety, chain stitch, and lock stitch.
Clean Room Facility
Aditya Timpack produces FIBCs from its state-of-the-art
cleanroom facility to fulfill stringent customer
requirements. The facility is well integrated from fabric
stage to packing with highly maintained hygienic
conditions, which adheres to global standards such as
AIB, BRC-IOP, ISO 22000, etc.

15. Awards, Accolades, and Recognitions
For its excellent contribution to the
packaging sector, the firm has been
bestowed with the following recognitions:
 ISO 9001:2015 certificate
 H.A.C.C.P certificate
 All India Achievers Foundation Award
 International Achievers Conference
Award
 One Star Export House
 Gujarat Laboratory Certified
 Cotecna Test Certificate of FIBC
 Nominated for Vivrant Gujrat 2015
The business plays a crucial role in the
sector by procuring a bulk quantity of raw
material and generating high rates of
employment in rural areas. It is helping the
industry with an environment-friendly
product, easy to handle movement, foreign
revenue, and pollution control. The firm
revealed its secret mantra by stating, “We
help the small clients by accepting their
orders in small quantities as small seeds
grow to become a huge tree”.
Future Aperture
Within the evolving packaging industry,
Aditya Timpack has grown extremely and
has placed a benchmark on the worldwide
industry. The group is very faithful and
dedicated to its clients and can go lengthy
ways in maintaining its standards in the
international business environment. The
company’s future seems bright as it seeks to
accomplish its upcoming objectives with
exceptional approaches. The firm states,
“ATPL believes in continual development
and exploration of new FIBC product
category as exploration of new markets is
must to sustain. So, we see our future very
bright in this sector”. T R

16. Off. No. 22 & 510, Rainbow Plaza, Shivar Chowk,
Pimple Saudagar, Pune, Maharashtra 411017
Phone - India: +91 7410079881/ 82/ 83/ 84/ 85
Email: info@knowledgereview.com
For Subscription: www.theknowledgereview.com

18. The pace of development is mandating that we
produce a faster, smarter, and better grade human
being. And to do so, we need service providers like
Auuro Educational Services, which is one of India’s
pioneers in the field of educational consulting. The firm was
set up with clear-set and well-defined objective-to work
with individuals and institutions that aspire to offer a
futuristic education in their K-12 initiatives.
Auuro Educational Services is one of the first companies in
Southern India to foray into niche services such as school-
set up consultancy and M&A’s of educational institutions.
Over the past decade, the firm has branched into diverse
service areas but has kept its roots in the K-12 educational
domain. Currently, the firm is associated with over 300
schools across India, the Middle-East, Zambia, and the UK.
Auuro Educational Services has grown into one of the most
trusted brands amongst educationalists in the K-12 sector,
largely because the company understands that education is a
nation-building journey.
The Robust Services
Auuro’s services can be summed up in 3C’s- Consulting,
Curriculum, and Coaching.
Consulting
Services are offered in the areas of school-set up, school
management, and also buying/selling of existing schools.
Curriculum
‘Happy Tots’-one of India’s futuristic early years learning
program is a brainchild of Dr. Maalathi. Currently over 200
schools in India and Qatar have espoused the Happy Tots
curriculum and transformed their kindergarten sections.
Auuro Edu also has a publishing wing that develops and
designs progressive academic books for pre-primary &
primary.
Coaching
Coaching includes training and professional development
services offered for teachers and school leaders. Auuro Edu
believes transforming professional learning increases the
educator’s ability, and thereby improves student
achievement. The organization designs a learning plan and
enables teacher training to happen not only through
workshops but in other indirect ways that have an everyday
impact. In this regard, an Educators Exchange Program was
recently launched to enable Indian teachers to get global
exposure in the UK and Europe.
A Dynamic and Diverse Team
Auuro Edu’s service offerings extend from consulting to
curriculum and coaching based on the ever-dynamic needs
of the clients. Around 80% of the services are customized to
meet each clients’ unique needs. With its vast experience,
the firm can set up both schools, which are commercially as
well as academically successful. Aurro understands that
each client is unique, therefore, it offers them specialty
July | 201916|

19. services through its dedicated team. In
the CEO’s words, “no significant
growth can happen without significant
relationship’hence the relationship
that we have built with our clients over
the years is certainly our USP”.
Contribution to the sector
Auuro Edu is playing a vital role in the
school education sector through its
unique solutions. The firm has built
exceptional schools over the years by
integrating world teacher training,
contemporary pedagogy, new age
technology, and by instilling children-
centered learning. This contribution to
the growth and development of schools
and learning and children in rural India
has been tremendous and well
appreciated by its clients and other
stalwarts in the industry too.
For its contribution to the educational
sector, the firm has been bestowed
with:
• Leading Educational Service
providing Company in India by
BERG, Singapore at Icons of the
learning summit, Singapore 2017
• Modern Architect of New Age
Schools by Education Today
Magazine 2015
• Dr. Maalathi being invited to the
British parliament on behalf of
UKTNCC to deliver a keynote on
perspectives of educational
collaboration at the school level
between India and UK 2017
Talking about the future and their role
in it, the CEO states, “We need new
age schools in India, which offer
futuristic and holistic education
keeping the challenges of the 21st
century in mind with an excellent set of
teachers and dynamic leaders and this
can be done only by us”. T R
July | 2019 |17

20. O
ne of the primary factors to select the right
furniture in your office is to create the best
accommodation for business partners and
clients. In addition, it is essential and important to
welcome these people in a professional manner and to sit
in comfortable, attractive, and professional-looking
furniture. The nature of your business should also reflect
the furnishings of the office. It is also important to have a
warm and inviting atmosphere, but your furniture should
also combine design and business purpose. Above all,
renewable fabrics and eco-friendly goods should also be
used for the right furniture in your office. The
furnishings should also have pleasant room temperature,
hanging robes, cooling facilities, and space for staff to
take brakes, where they can sit and relax several times
throughout the day. For big companies, there is also a
corporate space with a big table, cozy chairs and lights.
Recognizing this significance of furniture in the human
and corporate life is Burosys Furniture, a leading
design house, and manufacturer of high-quality
commercial office furniture with its Head Office in
Mumbai. The firm considers itself as a dimension of
workspaces, aiming to represent the company’s vision
and values through material and products. The firm
quotes, “Our prime motive is to provide the best possible
furniture for the desk and seating system we have created
amazing products with phenomenally engineered
components”.
The firm owns its patented fabrications and aims to stay
vested in its client’s vision for their new offices. With
these creations, the firm works with companies and
individuals on a personal level. It even caters from a
small family owned office to a 20,000 seater for huge
conglomerates. The firm has successfully exceeded
reputed client’s expectations including HSBC, Reliance
Industries, Mahindra Ltd, UBER, Sun Pharma, and many
more.
The Inception Saga
With the third generation involved in the furniture
business, the inception story of Burosys dates back to
1940s. At that time, the proud family business was
known as Pitroda Furniture. Burosys was formed, where
it bloomed, and became the backbone of the decades’
legacy from this seed. Pitroda Furniture Pvt Ltd
July | 201918|

21. cushioned Burosys in its early days,
benefited from the legacy, reputation,
and the promise that it stood for. The
firm states, “It wasn’t planned like
that but there is some magnetic
element once it’s in the gene pool”.
Today with this legacy, the firm is a
leading design house and
manufacturer of high-quality
commercial office furniture.
Customer Satisfied Services
The firm offers a range of products
that evolves endlessly in
collaboration with the client’s needs.
It strives to incorporate the best in its
international product design. It
arranges customized office solutions
formulated for the local lead times
and at local pricing. Burosys’s
experienced team works
meticulously with many leading
architects, interior design, and
building companies. Its client list
includes many blue-chip companies
in finance, insurance, marketing,
media, legal, and government as well
as a large number of smaller
businesses. The Knowledge Review
team find out that in all stages from
briefing, design, space planning, to
manufacture, and fit-out are carefully
handled to meet the client needs and
expectations and then the final
product is produced.
Burosys offers a wide range of
products and services like-
• Desking- Workstation, cabins,
conference and meetings room,
café, etc.
• Seating- Task chairs, executives,
conference & meetings, café, and
training
• Partitions- Slim line and double
• Storage- Table storage, Lockers,
hanging storage, access drawers,
etc.
• Accessories- Umbrella stand,
Magazine holder, Podium,
Shelves, and many more
• Smart furniture- Coffee table,
Bluetooth and IOT connected
furniture, Beds, Tables, etc.
Design that Astonishes People
Burosys stays ahead of time by
Design Thinking. Whenever the firm
designs a new product, it envisions
all the possibilities, problems, and
combinations & permutations that
the intended creation could run into
during the lifetime of its existence
and usage. ‘Every single component
in our Furniture is thought through
to be able to handle scale’.
Being Ready for the Future
The firm perceives that in the future,
there will be easy availability of
furniture in various regions through
online and offline platforms.
Consequently, there will also be an
influence on the sales of domestic
furniture products.
While talking about the future, the
firm says that it is constantly
upgrading with the trends of the
furniture industry. It is offering
bouquets of all things from Furniture
to Acoustic Wall solutions to fit into
a given space and the firm labels it as
Ready Solutions. The firm is also
keeping its keen eyes on smart
technologies such as Smart Furniture
with IoT integration, Wellness at the
Workplace program, and many more.T R
July | 2019 |19

22. The of theRise
Indian Service Sector
he services sector is a big part of the Indian economy, both in aspects of jobs opportuni es and its
Tconnec on to na onal income. The sector includes a broad variety of opera ons from the most
advanced in the field of informa on and communica on technology to easy facili es undertaken
by informal sector employees, such as vegetable vendors, hawkers, rickshaw pullers, etc. The business
industryisascribedtobeofmorethanhalfofRs.45lakhcroreGDP.Theservicesector,alsorecognizedas
the ter ary sector, is increasing at 10 percent per year, involving more than a third of the workforce. It
accounts for a sizeable percentage of foreign direct investment (FDI) inflows and more than one-third of
fullproduc on
Services included in the trade, tourism, communica on,
shipping, informa on technology (IT) and informa on
technology industries allowed companies (ITeS), society
and private facili es, financial services, entertainment
industry, etc. The very essence of these facili es
promotes the development of other industries,
including and agriculture. Trade is a significant part of
India's GDP among u li es. Trade GDP (including
wholesale and retail in structured and unorganized
industries) risen by 9.1 third in 2009-10. The retail
business also received a rise with development in
revenue and increasing consuming popula on.
However, due to greater development experienced by
other industries, the propor on of trade in general GDP
stayedsteadyataround15%overthepastfouryears.
Trade and Communica on
July | 201920|

23. Tourism is one of the control surfaces of economic growth in
most areas of the globe, including India. According to the UN
World Tourism Organiza on, travel effec vely offers 6% to 7%
of the world's complete employment and millions more
indirectly in this industry. Tourism also performs a significant
part in the country's foreign exchange earnings, as its stake in
India's service export accounted for 13 percent of complete
service exports in 2009-10. Medical tourism and rural tourism
aresomefreshsourcesthatboosttourismdevelopment.
The hotel and restaurant industry are a significant sub-
component of the tourism industry. The availability of
excellent quality and accessible hotel accommoda on
performs a significant part in boos ng the country's tourism
development. There are currently 1593 classified hotels in the
country with a capacity of 95,087 rooms. The hotel industry
includes mul ple types of housing, namely restaurants in the
star classifica on, restaurants in the legacy group, meshare
resorts, apartment buildings, guest houses, bed, and breakfast
establishments. Hotels and resorts recorded an 8.5 percent
foldincreasein2004-09.
Travel and Tourism
he telecom sector has grown from 22.8 million telephone
users in 1999 to 54.6 million in 2003 and to 764.77 million by
the middle of November 2010. Wireless telephone
connec ons contributed to this growth as the number of
wireless connec ons increased from 3.57 million in March
2001 to 729.58 million by the middle of November 2010. In
November 2010, teledensity, which was 2.32 percent,
increased to 64.34 percent. However, there is a broad
difference between rural teledensity (30.18% in November
2010) and metropolitan teledensity (143.95% in November
2010). This demonstrates that the industry s ll has the great
untapped capacity. Broadband is o en referred to as the' high-
speed' Internet because it has a heavy data transmission rate.
Broadband users rose from 0.18 million in 2005 to 10.71
millionatthebeginningofNovember2010.
Telecom Sector
Inception Saga
July | 2019 |21

24. Indiahasacquiredabrandiden tyasaknowledgeeconomyatIT
and ITeS facili es. The IT-ITeS sector has four main parts: IT
departments, Business Process Outsourcing (BPO), Engineering
and R&D facili es, and so ware applica ons. Growth in the
service sector in India has been resulted by the IT-ITeS industry,
which has become a development engine for the economy,
addingsignificantlytoGDPdevelopment,jobs,andimports.This
industry strengthened its input to India's GDP from 4.1 percent
in 2004-05 to 6.1 percent in 2009-10 and an approximately 6.4
percent in 2010-11. The sector has also considerably helped to
grow ter ary educa on. It saw solid development of an
approximately 19.5 percent in 2010-11 rela ve to mild
development of 6.2 percent in 2009-10. IT and ITeS sales rose by
awhopping22.2percentfoldbetween2004-09.
Addi onally, there are also other organiza ons with enormous
development opportuni es, such as legal facili es,
consultancies, real estate facili es, society, and private facili es,
social facili es, research and development, inspec on, and
credit facili es, etc. Because of the varied opera ons, sustaining
itsdevelopmentneedscau ousanddis nguishedapproaches.
IT Sector
Although the u lity industry is deemed to be an extensive
industry of jobs, it is s ll looking in India for the shi of the
workers from the main industry, which harbors more than 55%
of the workers, to the academic industry. The main cause given
for this phenomenon is the country's absence of qualified
labor. The only recourse accessible to rec fy this anomaly is to
implement ability improvement through coaching in the
workplace. If the service sector fails in offering jobs as it offers
development in GDP, inequali es in the na on can be
decreasedtoasignificantlevel.
India has undoubtedly witnessed a solid u lity driven
development in the post-liberaliza on period, but maintaining
such development is similarly essen al and in order to a ain
sustainable growth, India needs to significantly enhance its
infrastructure and human capital. Where infrastructure
development is vital to the growth of facili es such as travel,
communica on, tourism, etc., the provision of skilled labor is
crucial for facili es such as IT and ITeS, communica on, BPO,
accoun ng facili es, legal facili es, financial services, etc.
India has alreadydevelopedanicheinthetermforitsfacili es,
and now it must strive to use the service sector as an
instrument for achieving objec ves such as poverty
eradica on,jobcrea on,earning,andna onalequality,etc.
The Hurdles
July | 201922|
T R

26. Established in the year 2014, Ebix Smartclass
Educational Services Private Limited is a smart
education company involved in the business of
developing education products and providing end-to-end
solutions to K-12 Schools. Recognizing the learning styles
of new-age learners, the firm benefits new modes of
learning for the digital natives and develops path-breaking
products and solutions. The company understands that
education is the most potent force for social change and is
endeavoring towards making it more effective with
innovative use of new-age education solutions. It provides
far and wide services by catering to 70,000 classrooms,
7000 schools, 3 million students, and 3.5 smart-class
sessions everyday while impacting the schooling outcomes
and needs of over three million K-12 students.
Plethora of Excellent Services
The enterprise intends to implement the best possible
educational services to the consumers. Its offerings are
classified into four portions including Assessments; Virtual
Labs; STEM, Robotics & Language Lab; and Digital
Content.
Assessments: The company designs its products to enhance
the learning outcomes and grades of students. The digital
and paper-based assessments assist students in
concentrating on the concepts that they lack. It has brought
in n-CAT, a futuristic assessment solution in partnership
with Edulabs Kyoshi of Japan, a leading provider of
diagnostic assessments. The adaptive assessment solution
support students in analyzing their focus areas by providing
them a list of concepts where they did not score well in the
n-CAT assessment test.
Virtual Labs: The company’s virtual labs offers a real-life
experience to the students. Its partner products Yenka and
Crocodile provide simulations and activities that serve
students in understanding concepts and their application in
real-life. Teachers utilize the 3D visualization capabilities
of these products to explain abstract concepts to students
and bring them to life.
Digital Content: The company also offers a digital content
stock house of rich-media content throughout Kindergarten
th
to 12 standards. The content is designed as per the
requirements of various central and state boards across the
nation. The company provides rich media content
developed by its R&D team, along with aggregated content
from other partners including Educomp, Bodhaguru, and
Designmate.
STEM, Robotics & Language Lab: The product segment of
STEM, Robotics, and Language Lab—smartstem,
Computational Thinking & Innovation Lab (smartCTILab),
and English Forever—provide an environment to students
where they can learn by experimenting, discovering,
July | 201924|

27. thinking, and collaborating.
‘smartstem’ in partnership with
Designmate brings joy and interest in
Math and Science classrooms with its
engaging videos and simulations. The
smartCTILab is a futuristic curriculum
designed to bring innovation, creativity
and problem-solving skills into
computer labs and classrooms by
engaging and involving the student at
every step. Additionally, English
Forever is designed for improving
language skills of students keeping in
mind the education requirements of
learners from every grade. This
product marries sound pedagogy with
smart technology to bridge the need
gap between learning requirements and
resources at hand.
The Hall of Fame
Ebix Smartclass has gathered
numerous landmarks throughout its
dedicated journey of imparting brilliant
educational facilities to its consumers.
It has received many awards and
accolades for its commitment towards
academic excellence. The company has
swept the CII Award for Customer
Obsession 2018 award due to its active
customer engagement in the services
sector under large organization
category. It secured the Digital
Learning Company of the Year at
Edtech Review Awards 2018.
Scoonews Awards 2018 recognized the
company as the Best
E-Learning Solution and the Best
Interactive Solution provider.
Transforming Education into an
Engaging Experience
Ebix Smartclass provides advanced
facilities like smartclass avatar and
smartclassPro, which can help
educators and institutions in planning
their classroom and lab sessions.
Additionally, it offers the FlipLearn
platform, which provides access to the
educational content even outside the
classroom. It assists teachers to prepare
lesson plans from any place and at any
time. They can use this platform to
manage attendance, students’
performance, and health records. It
further provides the scope of
conducting flipped classroom sessions
by assigning videos to students to view
at home followed by an analysis in the
classroom. Consequently, this renders
classroom sessions to be more
engaging and interactive.
Future Proceedings
The company is of the opinion that
when it comes to quality education
materials for teachers and students,
digital classroom solutions hold a
bright future, both in rural and urban
areas. Currently, it feels that all the
other players in the marketplace are
providing digital education to around
40,000 schools. However, Ebix
Smartclass believes that there’s an
enormous addressable market, which is
still left to be tapped. T R
July | 2019 |25

28. India is the world’s fifth-largest global destination in the
retail space. The Indian retail industry accounts for
over 10% of the country’s GDP and about 8% of jobs.
However, it is currently unorganized and less connected due
to the slow spread and adoption of new technology. This
segment has been overlooked for ages and retailers are in
critical need of real fighting power that only technology can
give to compete with broader outfits. These merchants have
been withdrawn for a while owing to the cost of technology
adoption.
Coming to help these retailers is KIRAAutomation, a full-
service retail management software, that is targeted towards
smaller and unorganized segments of the retail industry.
KIRA (Knowledge Information and Retail Automation) is
India’s first full-fledged retail management software which
executes everything from inventory management, billing,
analytics, CRM to other operations within the retail
environment. It is a cost-effective software, which is
mobile-friendly and simple to use.
The Need for KIRA
The current retail industry is around 600 billion dollars and
about 92% of the economy is unorganized. This larger
majority of unorganised retailers are the people who deliver
to us on a daily basis and they need to be empowered with
technology to be able to compete with the giants. These
local kiranas have existed in the Tier 1,2,3,4,5 & 6 cities
since before modern trade. Their reach and nexus are bigger
than all the modern and new-age trade like amazon,
walmart and future bazaars of the works put together. This
is where KIRA comes into the picture and forms a
sustainable ecosystem, which consists of a hyper-local and
hyper-connected economy that enables these local kiranas
to take their business online and become a part of the ever-
growing digital purchase behavior. Helping people to buy
and sustain locally.
KIRA has one simple agenda; to enable retailers to be able
to compete with the large stores, help them with basic
features like billing, stocking to handling complex areas
like, customer relationship management, udhaar, advance,
loyalty points, dynamic ecommerce website, delivery and
Your Friendly Neighbourhood Retail Powerhouse
July | 201926|

29. staff tracking, AI based recommendations, Analytics, financial
management, GST filing and lots more, through one single easy to
use interface.
It facilitates for multiple billing counters, self check-out and an
application which manages delivery boys and end-to-end retail
management solutions at an affordable price for the retailers.KIRA
enables small kiranas or small retail outlets to have the ability to run
and manage their entire operation through a platform that gives them
an overview and understanding of their inventory, their billing, adds
to their CRM possibilities and even allows them to run a loyalty
programme.
Unlike other competitors who rely on hefty software sales and
bundles as their major source of income, KIRA’s revenue stream lies
in franchising, promotions, partnerships and minimal subscription
fees.
Service, Clients, and Marketplace
KIRA is an ecosystem comprising of multiple apps for each user
segment (retailers and consumers).
The machine learning abilities of the applications offer:
• Retailers: insights on consumer’s preferences
• Consumers: a simplified and personalized shopping experience
In order to complete the aforementioned agenda, the firm caters to the
retail segment across any sort of vertical starting from ‘kiranas’to
retailers to spas, salons, restaurants, garment outlets, or anyone who
service through barcode or loose product. Basically, the firm has
designed a hyper-local and hyper-connected economy where anybody
who has a general small business and wants to track their inventory,
manage their clients, understand what other customers are buying,
and how it is moving. Moreover, KIRA is driven through a mobile
application, which is highly functional and affordable for all types of
retailers. It runs across diverse enterprises and aids them in managing
their stock inventory and the entire shop via a single application from
the palm of their hands.
Esteemed Hall of Fame
The team behind KIRA believes in figuring out what the industry is
missing and tries to understand the problem, the root cause, and
deliver a prompt solution. The ideology of KIRA has brought upon
the following awards for Faisal Amin and KIRA:
• Top 30 Influential CEOs
• Top 50 marketing professionals of the country
• 10 Most Mind-Blowing Corporate Media Solution Providers
• 25 Fastest-Growing Mobile App Development Companies in
India
• 10 Best Service Providers in India
About the Founder
KIRA was founded by a serial
media tech entrepreneur, Faisal
Amin. He pursued a Master’s in
Business Administration and then
added a specialisation to his
portfolio from Harvard. Apart from
KIRA, he is also the Co-founder of
Fruitbowl Media, CoLabOratory.
Asia and ChalRangDe.
The idea for KIRA came to Faisal
on a night when he needed
groceries and couldn’t nd any
online delivery services that would
deliver it in an instant. He realized
then that there should be a
connection between consumers
and their local retail vendors. This
eventually led to the genesis of
KIRA. The core idea was to enable
small retailers to be a part of the
larger digital ecosystem, which
would lead to customers driving
their day-to-day business in the
most effective manner.
T R
July | 2019 |27

32. Through its unyielding roots in the industry for over
30 years, LeakSeal (India) is a household name
when it comes to the best of restoration and
waterproofing companies. LeakSeal stands for excellence in
all fields of building activities like Waterproofing,
Restoration, and Finishing & Structural Glazing. The
quality of work has always been a hallmark for LeakSeal.
As a result, the firm uses its vast experience & expertise and
endeavors towards customer satisfaction by delivering the
best products, services, and quality with a professional and
systematic approach.
The Inception Saga
The firm was established in the year 1990. However, its
roots run deeper than thirty years. It is an offshoot of E.H
Hussain & Co., a construction company with over two
decades of experience in Mumbai and across India.
Marching with the first step, the business started as
waterproofing contractors. Then, it followed the step of
pioneering the restoration and rehabilitation of deteriorating
structures. Consequently, this prompted the firm to take on
interior finishing work including marble and granite
flooring and external finishing work like dry cladding. Now
in the fourth decade of operations, LeakSeal has earned a
reputation i.e. a quality first approach that pays as much
attention to modern technology as it does to virtues like
integrity and belief in customer satisfaction.
With this tremendous growth, the firm has taken a small
step in extended its activities and is also a planning to
become a full-fledged construction company in the near
future.
Robust Services
As aforementioned, the firm specializes in innovating
effective and durable Waterproofing & Restoration
solutions. Its strength lies in reputation for perfection,
which is backed by a proven record of accomplishment,
proven quality, expertise, innovation, workmanship,
service, competence, reliability, and most importantly, a
commitment to excellence and customer satisfaction. This
fulfillment is substantiated by its impressive list of clients
and completed projects.
These clients speak for the firms’ following services:
• Waterproofing
• Repairs
• Rehabilitation
• Restoration
• Facade Upliftment
• Elevation works
July | 201930|

33. • Painting of Low rise & High Rise
Structures
With its extensively broad range of
experience and services in the
Commercial, Industrial, Hotel &
Institutional Sectors, the firm is
equipped to handle all sorts of
Waterproofing works based on
different climatic conditions. LeakSeal
has further branched into Structural
Repairs, Rehabilitation, Remodeling,
Waterproofing, etc. of the most difficult
structures.
Customer, Market, and Projects
Fluidity
Today, LeakSeal is on par with the best
restoration and waterproofing
companies in India, undertaking
contracts for the entire restoration and
waterproofing of building projects. In
keeping with current trends, Structural
Glazing has also become part of its
fast-expanding business.
The firm has handled over 2,500
projects, from residential and
commercial to educational and heritage
buildings, some of which have won
international and national accolades.
Maker Chamber VI(Nariman Point),
Breach Candy Hospital, Nuclear
Power Corporation (Tarapur, Gujarat,
Rajasthan, Karnataka & Chennai
Turbine Reactors & Plants), Nirmal
Lifestyle Residency Complex, IMSC
Navy Complex, State Bank of India,
IDBI Bank, Mumbai District Central
Bank (Heritage Building), Unit Trust of
India, I.I.T Powai, Apeejay House are
just some of the major renovation
projects the company has taken on. In
addition, it has successfully executed
each project with ingenuity and
dedication, irrespective of whether it is
a high-profile structure like Maker
Chamber VI or an unfussy commercial
building like Apeejay House. Till now,
LeakSeal has executed various projects
exceeding over 2000 buildings, which
is a real testament towards its drive for
perfection.
For the firm’s contribution to society, it
has been bestowed with:
• International Concrete Repair
Institute Merit Award in Low Rise
Category in the year 2017.
• CMD’S KAPS Annual Industrial
Safety Award in the year 2006
• Silicon India Top 20 Waterproofing
companies in India in the year 2019
Future Brace
For the forthcoming years, the firm
will continue to deliver the best of
service in waterproofing and repairs.
According to the firm, it has a
prolonged list of impressive clients and
landmark project to which it has
served. This positive word of mouth
has helped it to grow up to more than
50% in the last 2 years. With such kind
of growth, the firm now has diversified
to become a full-fledged construction
company. Consequently, the firm is
much proud of its success and has
started undertaking various
construction projects in the city of
Rajasthan.T R
July | 2019 |31

34. The Rise of
Digital Payments
in IndiaIndia’s digital tale is fresh but thrilling from being a cash-obsessed
economy. The country’s transaction sector is moving through a
transnational stage, driven by liberal legislative measures and enhanced
use of the portable web. The next few years will see a whole fresh manner
of moving cash in the Indian economy.
Current Waters
Digital payments began to rise with the growth of e-commerce companies
followed by the emergence of digital wallet companies. To attract
customers, the digital wallets used the credit system to do profitable deals
and cashback to get customers on track. Thanks to the ease of use, attractive
offers, and increased smartphone penetration, digital wallet companies have
found their way to both the consumer’s phone and the pocket.
The digital wallets began to encourage customers to use them for offline
point of sale (POS) transactions as well as in shopping malls, supermarkets,
grocery stores, restaurants and gas/petrol stations to expand their reach. In
the coming years, these POS transactions are expected to become a major
contributor to the digital payment platform. Clearly, digital wallets are
playing a distinctive part in promoting the development of the electronic
banking industry. The other significant part of the electronic deposit tale is
internet ticketing, tourism, and entertainment businesses such as IRCTC
(Railways), MakeMyTrip, Yatra, Ibibo, Cleartrip (Airlines and Hotels),
Trivago (restaurants), RedBus (busses) and Bookmyshow (film and
conventions ticketing).
Zooming with the Scope
The digital transaction sector is getting popularity and is expected to
develop at an exponential rate. Eighty-one percent of current digital card
customers love the medium to other non-cash billing techniques such as
checks or demand drafts. Online shopping, payment of utility bills (such as
electricity, mobile bills, water bills, etc.) and movie tickets are the three
things that an Indian user pays primarily through a digital platform.
Additionally, the Indian digital payment sector is projected to reach $500
billion by 2020, adding 15 percent to the country’s GDP, according to a
study by Google and Boston Consulting Group (BCG).
July | 201932|

35. Centerpiece
July | 2019 |33

36. An interesting angle to India’s digital payment story is that
it will be dominated by microtransactions (value tractions
lower than Rs 100). In practice, 50 percent of person-to-
commercial operations are to be under Rs.100, claims the
Google-BCG study. Alternate digital payment instruments
such as digital wallets, UPI, payment banks, and Bharat QR
are expected to grow fiercely and are estimated to double
their contribution to 30% in the digital payment industry.
Electronic billing sector development will be driven by
digital/mobile wallets. Mobile wallets will experience a
compound annual growth rate (CAGR) of 148 percent over
the next five years and will be $4.4 billion by 2022,
according to the World Payment Report of the Capgemini.
Key Soldiers
This rapid development of the electronic transaction
industry is influenced by various variables, including the
comfort of the transaction, ever-growing mobile usage,
rising non-bank billing agencies (transaction banks,
electronic wallets, etc.), innovative legislative practices, and
growing customer willingness for the electronic billing
system. The ease of paying along with the accessibility of
profitable deals are two main variables influencing the
development of digital transfers in India. This, coupled with
increasing smartphone penetration, is proving to be a boon
for the digital payment sector. India presently has the
world’s fifth-biggest online customer base with 300 million
customers. Fifty percent of these consumers are mobile-
only linked to the Internet. These 150 million mobile-only
internet users play a key role in the growth story of digital
payments.
The emergence of next-generation billing technologies such
as deposit centers, electronic wallets, and BharatQR is also
fueling electronic transactions. According to the IDC
Financial Insights study named The Future of Payments in
India: More Spectacular Growth Ahead, it is expected that
electronic transactions in India will replace money by 2022.
Another main cause of digital transactions is favorable
strategy environment modifications and public efforts such
as the introduction of fresh payment schemes such as UPI,
Aadhar related electronic transfers, and digital facilities
enhancement.
Current Standards
When it comes to the electronic payment environment,
India has the most developed scheme relative to 25 other
nations interviewed by FIS, a US-based financial
engineering firm. This included the United Kingdom,
China, and Japan. The parameters used by FIS to measure
digital payments in these 25 countries include service
availability, adoption, and immediate payment. FIS’ Flavors
of Fast used the Faster Payments Innovation Index (FPII)
rates of different payment systems across these 25 countries
on a scale of 1-5, with 5 being the highest rating. According
to FPII, India’s IMPS service was the only scheme to get a
level 5 score, abandoning nations such as UK, Singapore,
Denmark, Switzerland, China, Japan, and others. This
definitely makes India’s digital money tale an interesting
one.
Scanning the Future
Clearly, the electronic billing room is being molded and
over the past two years, the industry has experienced
enormous development, innovation, and governmental aid.
Such has been the changes that India has become the most
evolved country in the digital payment ecosystem. The aim
should be to maintain the momentum flowing with more
public assistance and competitors technologies, security,
and comfort.T R
July | 201934|

38. Karl Lingel Fensterbau GmbH Co. KG came into
being in the year 1959 in Ellwangen, Germany
and is now one of the leading manufacturers of
quality doors and windows. Lingel entered the Indian
Market and has spread its wings to almost every part of the
country. Lingel offers customized Window and door
solutions to its customer.
The Chronicle Begins
Lingel, a German-based company and one of the leading
manufacturers of premium quality doors and windows
which entered Indian Market in the year 2006 with Mario
Schmidt at its helm. With a meagre workforce and little
experience of the nascent Indian Market in a short span, he
has helped the company to reach great heights. In 1994,
after completing his education in Mechanical Science he
realized he had great interest for fenestration and decided to
learn more about it. In 2006 he came to India and
established the business here. With his perseverance, he has
expanded the presence of Lingel in practically every major
city in India. He strongly believes that time management
and goes with the motto ‘On Time Every Time’. Mr Mario
Schmidt is the President of uPVC Windows and Doors
Manufacturers Association (UWDMA).
Further, he is also working hand in hand with UWDMA and
the German Government body GIZ with the support of the
MSDE to introduce training and skill development
programs for the industry. This is with a vision to help the
youth and the delivery of skilled people to the industry. This
will help ensure the quality growth of the entire business in
India.
A Plethora of Robust Services
Lingel is one of the leading manufacturers of high-quality
doors and windows made up of uPVC. Having a sound
background in building construction projects, Lingel also
provides cutting edge technology in uPVC production.
They also cater widely to customers with our Lingel 6.0
Aluminium windows.
Almost 60 years ago, Lingel set in motion an individual
approach to help build against the challenges of sustainable
development and is successfully able to deliver real
progress worldwide. In India, Lingel remains as one of the
pioneering German companies to design customized
solutions for windows, internal and external doors, security
and facility needs as per the Indian environment and in tune
with the consumer needs of the country.
Lingel also has expertise in Residential-Individual -Flats,
Houses, Villas, Apartments, Duplexes & Small, medium &
July | 201936|

39. Large Housing Projects; and also, in Commercial-
Offices, Hotels, Hospitals, Resorts, etc. As all products
are customized, it ensures the customer gets quality
products that are not only durable but also aesthetically
appealing.
• White and Wooden textured uPVC windows/door
• Aluminum windows/doors
• Thermal break aluminum windows/doors
• All kinds of Window Accessories
• Smart Windows that will work on Wi-Fi
(launching soon)
Lingel follows the guidelines given by UWDMA and
ensure the proper quality check is done from its end. It
also provides afte-sales service for its customers. Lingel
has a strong mission where they believe that they are
‘Selling Relation first and not just window’. The
company has global expertise in providing free
consultancy to all its customers. The advice and
information given to its customers saves them for making
mistakes.
For its tremendous contribution to the sector, the firm has
been bestowed with India’s Most Promising Brands
2017; Zak Awards for Excellence in Window Execution -
2017 and again in 2018; Magppie Estate Awards 2017;
Prestigious Brands Rising 2017; and last but not the least
INEX Realty Plus 2018.
Future Openings
While talking about the future, the firm revealed that
currently, it is one of the leading manufacturers of UPVC
and soon launching their new Smart windows. Though it
is present in all major cities, it is still looking to expand
its dealer base.T R
July | 2019 |37

40. The stationery industry is a diversified business
group allied with schools, colleges, offices, and
serves as an influential part of the work in any
organization. It consists of a wide range of products such as
exercise books, notebooks, stitch, glue & tape pads, refill
pens, flaps over brushes, topic cards, metal cover cards, and
so on. The huge greeting card market, autograph books,
party invites, etc., are also a part of this segment.
Supporting the small and medium-sized enterprises in most
nations, the stationery industry has a lot to give in,
especially in the aspects of jobs, tax revenue, a significant
supplier of fresh innovative products, comprehensive local
resource knowledge, and a significant business supplier for
bigger organizations.
Sharda Stationery is one such notable firm, which adds to
the country’s economy by helping small to medium-sized
enterprises. It is the go-to shop for many organizations,
which has never let down people whose requirement is
periodic inventory and regular supply for the office
stationery. Consequently, it has become a reputed name in
the market in the field of supplying a wide range of
corporate stationery products and its reputation is spoken by
the clients’ word of mouth. Currently, leading in BOPP
Adhesive Tapes suppliers and dealer in Mumbai, Sharda
offers complete range in various households, schools,
colleges, institutes, offices, hospitals, bank, and so on.
The Business Methodology
The firm has three core values in its business, which are:
Deep understanding
The firm works closely with its clients to gain a deep
insight into their businesses. They take time to fully
understand the client’s requirements and their vision. This
vision is completed through the right assembled team of
business, drawing on their professional network.
Flexibility
Today’s business world requires you to balance stability
with rapid change. Sharda work around stability and rapid
changes alongside responding swiftly to the challenges. The
team at Sharda tackles your issues enthusiasm, helping you
achieve your requirements.
Integrity
The firm acts with integrity, having mutual respect and is
open and honest in everything they do.
Satisfied Clients
Throughout its illustrious journey, the firm has now become
a home to some major brands such as Cross, Faber-Castell,
July | 201938|

41. Honeywell, Logitech, Maped,
Reynolds, Sandisk, Seagate, Sheaffer,
Staedtler, Western Digital & many
others. It supplies products such as
Pencil, Eraser, Sharpener, Ballpoint
Pen, Ruler, Pencil Box, Crayons, Glue
stick, Scissors, Notebook, Lunch box,
Backpack & such to cater to the
clients’ end-to-end demands. “With
more than two decades of experience to
our credit, we have evolved with time
and take pride in our commendable
customer service that is undertaken by
our highly skilled, helpful and tactful
staff members. Some of them have been
with us for almost 10 years now,”
states Manji.
Scaling the Future
The firm will continue to deliver the
best of stationery products to the
education as well as the corporate
sector. Interestingly, the firm has now
forayed into the manufacturing of
plastic sacks and is operating on fresh
concepts to catapult the business
towards a booming route. Sharda
Stationary, being the inherent
component of education, is strongly
engaged in CSR operations and
promotes a plethora of NGOs such as
Amol, DBM, Shankaralayam, Pragatee
Foundation, and Girija Ghar. The shop
provides them stationary at the cost
price and promotes nearly 10,000 kids
every year. Sharda Stationary has
always been around to give stationary
value products and has been keeping
the roots for 21 years. So far, the firm
has sustained a steady growth of 0.9
percent and hopes to surpass this
amount for a stronger future.T R
July | 2019 |39