1. Terrell J. Douglas
19320 Greenfield Road, Apartment 514, Detroit, Michigan 48235 (313) 920-4243
rell2005@yahoo.com
LEADERSHIP POSITION AND/OR ENTRY LEVEL POSITION
SUMMARYOF QUALIFICATIONS
 Highlydrivenandsuccessful qualitycontrol analystwitha proventrackrecordand reputationof
achievingresultsinOperations,Research,andCustomerCare.
 Provenabilitytoeffectivelyleadteams,implementchange,exceedtargetsanddrive
organizational growth.
 Possessaunique combinationof analytical andleadershipskills,withexcellentorganizationand
prioritizationabilities.
 Work closelyandeffectivelywithmanagementinvariousfieldsof businesstoexceed
expectationof businessplans.
PROFESSIONAL EXPERIENCE
XPRESS TRANSPORTION, Southfield,Michigan 2014-CURRENT
Transport Operator/Driver
 Serve aspersonal attendanttodisabledpatientsduringtransportbetweenmedicalfacilities.
 Load and secure medical equipmentsuchaswheelchairsand/oroxygencanistersfortransport.
 Administer,onlywhennecessary,CPRtopatientduringtransport.
 AdultandinfantCardio Pulmonary Resuscitation certifiedaswell asAutomatedExternal
Defibrillatorcertified.
*Chauffeurslicense
General Motors/Aerotech,Detroit,Michigan 2013-2014
Social MediaAdvisor
 Excelledinanalyzingissues involvingconcerns betweenconsumersandvehicledealerships
regardingdisputeswithsalesorservices,performingrootcause analysis,andinterfacingwith
multiple groups/organizationstosolve problems.
 Servedasa liaisonbetweenconsumers anddealershiptoresolveconflictstothe satisfactionof
the consumer.
 Maintaindocumentationregardingactionstakentoresolve conflictsandreportresultstothe
appropriate divisionstodetermineif there were areasof opportunity whichwouldassistwith
developingpathof improvementsforfuture methodsandprocedures.
*MicrosoftWord (Typingproficiencyof 42-50 wpm)/MicrosoftExcel (Spreadsheet)/PowerPoint.

2. FitzgeraldFinishings,Hamtramck, Michigan 2012-2013
Quality Control Technician
 Verifypaintcoatingconsistency onvariousparts,PHbalance,viscosityrange aswell as
temperature viasample collectionsthatwere labtested.
 Collecthazardouswaste materialsforcontainmentandtransportfordisposal viaforklift
(propane andelectricpowered).
Uccello’sSportsLounge & Restaurant, Grand Rapids, MI 2009-2012
Security Team Leader/ Take-Out Manager
 Checkguests’IDsand licensesforproperage
 Providingasafe andfriendlyrestaurantandbarexperience andcrowdcontrol
 Verballyandonoccasion,physically,deescalateandresolve conflictsbetweenguests.
 Manage and assistthe take-outboothteam.
 Approve guestandemployee discountsandotherspecial deals.
 Resolve conflictswithguestsandincorrectorders.
 Emptyand count the cash registerandsubmitthe reportto the GM.
 Lock downand close the facilitiesafterhours.
EDUCATION
CrockettTechnical HighSchool Detroit,Michigan – 4 yearsJROTC
Grand ValleyState University –Bachelor’sDegree inBroadcast,Communications(Film/Video/Audio
Productions)
COMMUNITYINVOLVEMENT
Marines– Toy forTots Volunteer
Memberof ResurrectionChristianCenter