1. Thomas Caputo
1119 White Fence Lane
Addison, IL 60101
tvcaputo1@yahoo.com
Phone: 630 854-0827
SUMMARY
Provenleaderasa seniorcorporate officerwithextensiveexperience inmanagingunionandnon-union
personnel. Effectivecommunicatorwhobelievesinthe principlesof teamworkandhasachieveda
proventrack recordin managingpeople. Highlymotivatedandthrive onthe successof myteam and
businessunit.Effectiveinincreasingprofitability,managingcosts,andmeeting servicelevels.
PROFESSIONAL APPLICATIONS
 Leda teamof 7 peersand their400 associatesonDiversityTraining
 Managed a group of associates toensure compliancy inthe BusinessCode of Conductcourse
 Site InspectoronAuditTeamto inspectlocal andcountrywide sitestoensure clean,neatand
safe policies,alongwithenvironmentalandhealth policies were beingmet.
PROFESSIONAL EXPERIENCE
VERIZON BUSINESS,Chicago,IL 1999 – 12/2014
Service,Deliveryand Assurance Manager
Manage all operationsand20 techniciansonVerizonnetworkside
 Responsible forthe infrastructure inoff networkPointsof Presence throughoutthe cityof
Chicago.
 Manage the service of voice, data,andvideotrafficfor4 nodescarryingcommunications
throughoutthe UnitedStatesandabroad.
 Maintained99% service level fornointerruptionof service toourcustomersbyperforming
preventivemaintenance andupgradestooursystemstoensure network reliability.
 Effectivelymanaged departmental budgetbyminimizing overtime and reducingexpenses
 Ensured all technicians mettrainingrequirementsof aminimumof 60 hoursa year
 Drove businessresultsbybuildinganddevelopingastrongdiverse team andmaximizingteam
performance.Specificmeasuresinclude:
o Settingandcommunicatingobjectives,priorities,andprovide ongoingdirection
o Completingall requiredperformancedocumentsandconductingassociated
performance discussions(performance agreements/objectives,mid- yearandyearend
reviews) byrequireddeadlines
o Providingongoingperformance feedback,coaching,traininganddevelopment
o Takingappropriate performance improvementactionoradministeringappropriate
disciplinewhenemployees donotmeetperformance standardsorexpectations.
o Ensuringa safe and ethical workenvironmentbycomplyingwiththe Code of Conduct
and all Companypolicies

2. Priorto those responsibilitiesIworkedforGTE CommunicationswhomergedwithBell Atlanticto
become whatisknowntodayas Verizon.
My firstpositionwasanonsite Managerat Wellpoint/Unicare facilitysupportingtheirinfrastructure for
theirCall CenterOperations.We hada team of 6 technicianssupportingover800 users
I was promotedand manageda teamof 15 Uniontelephonytechnicians providingsupporton
installation andmaintaininglarge PBX’sinthe ChicagoandCentral Wisconsinmarkets.Customers
rangedfrom50 usersto over1000 users. Responsibilities alsoincludedmaintainingthe profitabilityof
my businessunitandkeepingmytechnicianutilizationabove 85% andensuringtheyhadthe latest
trainingavailable tothem.
Workedwiththe salesteaminansweringandwinningRFP’sandestablishingSLA’stoensure
expectationswere attainable. We were awardedthe contractwithCBS to provide theirvoice anddata
communicationsfortheirbroadcastof the NCAA Final Four.We successfullysupportedthateffort8
consecutive years.
MICROAGE,ChicagoIL
Service Manager 1997 to 1999
Managed a teamof 12 techniciansservicingChicagometroarea.Businesspartnerswere IBM,HP,
Compaqand Toshiba.Ourwarranty repairdollarsincreased40% overmypredecessor.Interfacedwith
salestopromote our service offeringstothe endusercommunity
GE CAPITAL, Bensenville,IL 1994 to 1997
Hiredas a LogisticsManager and builtaninventoryof over$1M inspare parts and whole units. Iwas
promotedtoservice managerone yearlatermanaginga teamof 15 onsite andfieldtechnicians.I
increasedourT&M revenue fromvirtuallynothingtoover30K monthly. WorkedwithSalestotransition
these accountsfromT&M to customerswithannual maintenance contracts. Iwasaccountable forthe
profitabilityof mybusinessunitthusensuringexpense andrevenueshitthe G/Lin the same billing
cycle.
EDUCATION
Northeastern Illinois University
Bachelors in Business and Management