Mariela Rodriguez-Garcia is an information technology professional with almost 20 years of experience in the pharmaceutical and delivery services industries. She has led large projects, managed budgets and resources, and prepared regular metrics and management reports. She creates a culture that builds loyalty and delivers exceptional service. Rodriguez-Garcia has experience supervising IT employees and participating in projects such as setting up new IT infrastructures. She has strong project management, troubleshooting, and problem-solving skills.

1. MARIELA RODRIGUEZ –GARCIA
16539 Cagan Grove 105
Clermont, FL 34714
prieta28@yahoo.com
787-447-9861
INFORMATION TECHNOLOGY PROFESSIONAL
 Informationtechnologyprofessionalwithalmost20yearsof experience inpharmaceutical andDelivery
Services. Lead large projects, manage budgets,tools and resources necessary. Preparedregularmetricsand
case managementreportsforManagement. Achievedgreataccomplishmentswiththe service level
agreement.Createsaculture thatbuildsbrandloyaltyandexceptionalservice delivery. Excellent
resource planningskillsandpeople-managementskillsinasharedservicesenvironment. Service
attitude, teamwork,responsible,proactive,quicklearnerand dynamic. Receivedawardsforcustomer
service satisfaction. Demonstratedabilitytolearnandteach new concepts,easilyadapttochange and
manage multiple concurrenttasks. Core competenciesare:
 ITIL Process
 Service Level Agreement
 Security Administration
 People Soft, SQL
 Troubleshooting
 Problem Solving
 Service Delivery
 A+ Certified
PROFESSIONAL EXPERIENCE
Compucom (Outsource Company) 2011-2016
DSS Team Leader
Supervise DSSemployees of Merck Sharp& Dohme andAvara Pharmaceuticals. Participatedinlarge
projectslike, startupof ITinfrastructure of the new companyAvara.Researchand recommend
hardware and software development,purchase anduse. Strong project-managementskillsincluding
experience inorganizing,planning,andexecutingprojects.
Develop,modifyandexecutecompanypoliciesthataffectthe immediate operations.
 Supportfor all computer-relatedhardware,software,mobiledevice,videoconferencing,
network resources andspecialtyequipment
 Lead projectsasmultifunctional printing(MFP) andshopfloorsystems
 Identifygapsandresolve issuesusingsupportableand repeatable methodologies
 Meetprojecttimelines,communicate risks&progressanddocumentresults
 Make networkandhardware recommendations
 Troubleshootsoftwareissues
 Make software configurationchanges
 Workingwiththe EmpowerandLAC/E for laboratory

2. Onsite DeliveryManager
FieldServicesinCompucomPR.
• Workedwith TechnicianHR(e.g.mentor,coachand motivate Technicians,Time andExpense
approval, Performance review/improvementplans,PTOapproval) creatingaculture that builds
brand loyaltyandexceptional service delivery.
• Operational Excellence
• DrivesSLA performance andoperational goal attainment
• Providesinputstoservice improvementandon-goingCPIprojectsandintoBusinessManagement
drivers
SelectedAchievements:
 Completedthe Windows10migrationina weekendforAvaraPharm.
 Managing the transitionprocess/project,ie,new infrastructure,hardware andsoftware forthe
new AvaraPharmaceutical andMerial
 AssistMerckin transformingtothe Changingworkforce andaligntolowerIT budgets
 Reducedthe expensesusedbytechnicianstodothe work
 Completedsome projectsinstallingthe cardreadersandothersutilitiesinall Home Depotsin
justa weekend
 Service Agreementwasover98% in eachmonth
Merck Sharp& Dohme, PuertoRico 1996-2011
SystemAnalyst
Coordinatedsecuritypermissionenhancementswithendusers.Research,plan,install,configure,
troubleshoot,maintainandupgrade operatingsystems.Troubleshot,diagnosedandcorrected hardware
and software issues.Workedwithvalidatedsystemslike EmpowerforLaboratoryandxMAMfor SAP.
SelectedAchievements:
 Conductedtrainingclassesandinitiative forapplicationdevelopment department.
 Ensuredthat endusersworkedwith moderntechnology.
 Contributedtothe successof the companywiththe installationof SAPworldwide.
 Developedthe virtual machinesforthe manufacture areas.
 Service Agreementwasover99% in eachmonth
EDUCATION
Bachelor of Computer Sciences
University of Puerto Rico Mayaguez Campus
TECHNICAL SKILLS
A+ Certified
CiscoNetwork
VMWare,Empower,LIMS
OperatingSystems: All Windows Versions
MicrosoftOffice,Oracle SQL
People Soft,ActiveRoles,Remedy, Clearvision,SAP