Tarsh Cuddy is seeking a career change utilizing over 10 years of experience in customer service, organization, communication and relationship building. She has a strong work ethic and can work autonomously or as part of a team. Her experience includes roles as a Service Delivery Officer at Pacific National, Administration & Operations Coordinator at TNT Express, Recruitment Officer at Manpower Recruitment, Office Administrator at TOLL Liquids Distribution, and Owner/Manager of her own business. She has extensive skills in scheduling, data entry, payroll processing, and office administration.

1. 19 Black Street, Mackay, QLD 4740•0402 806 345•mrsbugga@internode.on.net
Tarsh Cuddy
Objective
To facilitate a career change that will allow me to utilise my current skills as a committed and motivated Office
Administrator with over 10 years providing exceptional customer service, excellent organisation, communication and
relationship building skills and the running of daily operations.
I have a strong work ethic, professional demeanour and can work equally well autonomously or as part of team.
Experience
June 2015 – Current Pacific National - Paget Mackay, QLD
Service Delivery Officer
 Assisted with KPI’s by providing up-to-date train & crew information
 Communicating with employees, Pacific National staff & customers regarding shift schedules & changes, freight
movements and time frames – via various mediums
 Liaise with EDI maintenance crews for repairs to both PN and BMA services & lodge necessary MAXIMO
service request forms online
 Make bookings/cancellations with various accommodations for train crews needing to stay close to mines
 Contacting train crews for shift starts/changes via IVR system and maintaining correct call times and shift
information within
 Data entry of tracking times through various stations along routes into multiple computer systems for tracking and
revenue purposes
 Assisting with rostering of train crews
 Varied office duties (filing, reporting, faxing etc)
April 2011 – June 2015 TNT Express - Mackay Mackay, QLD
Administration & Operations Co-ordinator
 Achieved excellent KPI’s which promoted TNT Mackay to both “Most Improved” & “Best in Category” also
resulting in a climb from Bronze level to Silver
 Communicating to both employees & customer regarding freight movements (both inbound & outbound) time
frames & quotes – via phone, e-mail and internal company enquiry program
 Allocating jobs to employees via Collection Planning software
 Data entry of freight collections & deliveries into multiple computer systems for tracking and revenue purposes
 Arranging for the collection & delivery of priority, time sensitive & hand-to-hand jobs
 Scheduling bookings for vehicle & building maintenance, driver medicals & Staff itineraries
 Collating & reconciling documentation for invoicing & audits
 Payroll entry via KRONOS and Staff Leave
 Varied office duties (filing, reporting, faxing etc)
May 2010 – Aug 2010 Manpower Recruitment Mackay, QLD
Recruitment Officer
• Recruit labour hire for positions available within the Mackay workforce
• Process resumes - conduct Manpower Recruitment inductions, as well as any inductions required for specific
companies
• Reconcile working candidates timesheets & enter data into Payroll systems, ensuring the close-off deadlines
were met
• Handling sensitive & confidential documentation regarding Candidates & Clients
Dec 2009 – Sept 2010 TOLL Liquids Distribution Mackay, QLD

2. Office Administrator
 Answering enquiries & scheduling fuel deliveries for BMA mine sites
 Collating delivery documentation and entering data into DOS invoicing programs
 Bookings for accommodation, travel arrangements & driver medicals
 Reconciling paysheets & timecards for Payroll
 Writing weekly/monthly reports for auditing
Mar 2006 – Sept 2009 Ascension Internet & Gaming Mackay, QLD
Owner / Manager
 Payroll & BAS
 Rostering of Staff
 Banking, Accounts Payable / Receivable
Pre-March 2006 Various Positions
 Thomas Borthwicks – Receptionist, Quality Assurance & Shipping Documentation
 Austar – Sales Representative
 Telstra – 013 Directory Assistance (QLD & Tas)
Computer Programs Known
 MYOB
 Microsoft Office Suite
 Various DOS based programs used for scheduling & invoicing
 Kronos (payroll)
 SAP/ERP
Certificates and Licences
 Car Licence
 First Aid and CPR (02/06/2015)
 Basic Dangerous Goods training
Work Referees
 Renee Cochrane – 1300 788 414
Pacific National Supervisor
 Christine Nash – 0407 110 594
Admin/Ops Co-ordinator - Maroochydore
Personal Referees
 Ashlee Carroll (Steel Pacific Insurance) – 0466 624 692
 David Bearden (Battery Pro) – 0408 186 113