1. IBETH VILLALOBOS
13542 W Desert Flower Dr 623.326.2053
Goodyear, AZ 85395 ibethvillalobos@gmail.com
Employee Development Expert
A top-performing professional with a robust work ethic, a proven record of career growth, and the ability to thrive in
both individual/team environments. Equipped with extensive training with the United States Postal Service, the title of
Sexual Harassment Fact Finder, a history of successfully leading teams, and a deep understanding of Human Resources.
Possesses proficiency in Microsoft Office, databases, and HR/Postmaster functions. Background includes memberships
on review boards (such as Selecting Official for external postings) Lean Six Sigma Green Belt certified.
Areas of Expertise
 Employee Training/Development
 Team Building
 Database Management
 Human Resources
 Staff Supervision
 Needs Assessment
 Job Descriptions
 Data Analysis
 Problem Resolution
Professional Experience
USPS AZ DISTRICT, PHOENIX, AZ
TRAIN TO RETAIN MANAGEMENT FACILITATOR (October 2014 – Present)
 Develop program to improve City Carrier Assistant retention and improve its current/future workforce.
 Implemented management knowledge to training program to provide newly hired employees a deeper
understanding of their job responsibilities and expectations during the initial training process.
 Customized curriculum for the training class as feedback was received from the field to prepare new hires to
succeed in their employment.
ADDRESS MANAGEMENT FOR GOODYEAR POST OFFICE, TOLLESON POST OFFICE, WADDELL POST OFFICE (February
2007– Present)
 Communicate requirements to business customers to provide accurate address management to ensure postal
service operational efficiency.
 Act as point of contact for builders during the planning phase of master planned communities to place delivery
points that were customer service oriented and fiscally responsible to the Postal Service .
 Developed method of placing delivery points for 54,000 addresses that allow for future growth with no disruption
to mail service.
OIC POSTMASTER AVONDALE/GOODYEAR (September 2011 – March 2013)
 Played a key role in new Local Negotiations to establish ground rules for meetings as well as to reach a compromise
between Management and Union teams based on performance ratings.
 Oversaw the budgeting of $8.7 million across 153 employees in 2 locations to include city/rural/contract delivery,
financial responsibilities throughout, the growth of deliveries, and the providing of exceptional customer service.
 Streamlined staff performance/customer service efforts by keeping all Supervisors involved in job duty evaluations,
position requirements, work hours, job postings, and Union involvement.
Employment History: USPS December 2000-present
SUN CITY WEST POST OFFICE, Sun City West , AZ
STATION MANAGER (April 2016-present)
WADDELL POST OFFICE, Waddell, AZ
POSTMASTER (January 2014 –April 2016)
BUCKEYE POST OFFICE, Buckeye, AZ
OIC POSTMASTER (October 2008 – January 2009)
GOODYEAR POST OFFICE, Goodyear, AZ
CUSTOMER SERVICE SUPERVISOR (November 2004 – March 2013)