1. William Thomas Jackson
40971 North Annapolis Circle, Canton, MI, 48188 • 773-850-8916 (H) • 773-960-0903 (C)
williamjackson2k1@hotmail.com
Summary of Qualifications
A proven administrator with a team philosophy possessing 10 years’ experience in railroad operations to include Trainmaster,
Yardmaster, conductor and remote control locomotive operator. With a Master of Business Administration and Bachelor’s
degree in management possesses a solid background, education, and work experience in handling managerial issues
successfully. Experience also includes strong managerial skills in customer service and production. An innovative thinker,
self-starter, with strong interpersonal skills, has a cooperative attitude and is able to accomplish multiple projects with no
supervision. Possess extensive experience in Microsoft word, Power Point Presentations, Excel spreadsheet preparation, and
similar applications. Experience level brings 27 years of work experience in a variety of field to include security, computers,
and the military.
Professional Experience
CSX Transportation Inc.: Dearborn, MI
Trainmaster 2013 – Present
 Due to supervisory skills and abilities increases on time originations which resulted in getting product to customers on time and
even early; thereby, saving CSX money.
 Collects and analyzes facts and other supporting evidence pertaining to train accidents and highway grade crossing incidents.
 Oversight for safety and efficient handling of freight equipment within the terminal and on the line of road.
 Reports the facts, the cause along with reasons for cause, and estimated costs of billable and non-billable train accidents to the
appropriate authorities utilizing the designated forms.
 Direct supervisor for train and engine service employees.
 Collaborates with Field Operations, Terminals, the Crew Management Center, and Labor Relations to ensure appropriate
handling of crews.
 Conducts operational efficiency tests and makes daily safety observations to ensure strict adherence to company operating and
safety rules.
 Performs certification rides for Remote Control Operators.
 Manages and coordinates the execution of the Terminal Operating Plan.
 Handles daily issues dealing with power and/or crew necessities in order to maintain operations according to plan.
 Makes tactical decisions to manage local resources within budget guidelines.
 Coordinates with Operations Center to ensure tactical decisions achieve greatest customer satisfaction.
 Provides immediate response while communicating with Customer Service to bring instantaneous resolution to customer issues
and complaints.
 Follow-up with customers to define/redefine service requirements and address service performance issues.
 Validates employee payroll and arbitrary claims.
CSX Transportation Inc.: Riverdale, IL
Yardmaster 2012-2013
 Ensured the safe and efficient operation of yard service for on-time movement of trains.
 Ensured compliance with all railroad rules and regulations for safety, operations, and the Federal Railroad Administration (FRA).
 Supervised the movement of inbound and outbound trains and yard crews for on-time movement of freight consistency with train
schedules, and within or below the set budget.
 Assigned work to yard crews, mechanical, train and engine, and maintenance of way employees.
 Supervised employees directly engaged in the switching, blocking, classifying, and handling of cars and trains within the yard.
 Coordinated yard work and prompt movement of cars; thus ensuring cars are placed, pulled, handled, and forwarded in
accordance with classification and waybill instructions.
 Oversight for the movement of yard engines in humping cars, movement of freight, and building of outbound trains.
 Knowledge and understanding of physical characteristics surrounding specific mileposts, switches, other pertinent locations, and
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2. well versed in restrictions on assigned tracks and/or territory.
 Imputed, transmitted, updated, and/or retrieved information via computer terminal and documented train arrivals and departures.
 Prepared brief summaries to describe work status, repairs, inspections and/or problems encountered.
 Mounted and dismounted locomotives in order to monitor crews at work.
 Coordinated traffic with train dispatcher and crew dispatcher.
 Reviewed waybills and/or other shipping documents indicating material to be loaded or unloaded, tonnage of cargo, type of
carrier, and planned routes.
 Communicated effectively by radio, telephone, computer, intercom and/or other communication devices daily.
CSX Transportation Inc.:
Riverdale, IL
Conductor/Remote control locomotive operator
2006 – 2012
 Supervised train crews on freight trains and coordinated switch engine crews.
 Placed cars to best facilitate loading and unloading, the makeup and breakdown on trains in rail yards, industrial plants, and/or
similar locations.
 Ensured compliance with all train orders, signals, and railroad rules and regulations for safety, operations, and the FRA.
 Reviewed instructions from dispatchers and yardmasters, and discussed with locomotive engineers and train crews.
 Inspected all equipment on cars prior to departures.
 Received and transmitted information by radio and telephone.
 Thoroughly read and had knowledge of bulletins, work orders, and switch lists.
 Maintained oversight for instruction of and assistance to crews concerning coupling and uncoupling cars, operating switches, and
making minor repairs to railcars, which included replacing heavy couplings and/or air brake hoses.
 Worked with customers to guarantee accurate movement and placement of cars.
 Maintained awareness of surrounding area and suspicious activities to safeguard rail safety.
 Proficient in operating locomotive equipment through the use of remote control device.
 Expertise in rapid and repetitive precision of adjustments in moving controls of machines and/or vehicles to exact positions.
 Sharp-witted responses (hand, finger, and/or foot) to visual symbols, signals, and displays such as sound, lights, pictures, etc.
Lama Temple of Chicago Chicago, IL
Advisor/Sales Representative 2003 – May 2006
 Counseled clients by providing sound and innovative advice and ideas to increase their customer base and sales. Examples of
such included one-time promotions, giveaways, and feasible new products to their perspective clients.
 Skilled in creating specialized products for sales customers.
 Oversight for providing expert packing and shipping of orders to clients.
Education
Almeda University, Boise, ID
Master of Business Administration, 2008
Almeda University, Boise, ID
Bachelor of Arts in Management 2006
Tinley Park High School, Chicago, IL
Relevant Certificates
Chicago City Wide College: Emergency Medical Technician Course, 1990
United States Army Armor School: Turret Vehicle Systems Mechanic Course, Diploma 1992
AMDG Freight Conductor Railroad Training, Certificate 2006
CSX Transportation Conductor Training Program, Certificate 2006
National Labor College George Meany Campus: Hazmat Transportation-Chemical Emergency Response Training,
Certificate 2010
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3. National Labor College George Meany Campus: Modular Emergency Radiological Transportation Training,
Certificate 2010
References Available Upon Request
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