1. RESPECTED SIR,
PLEASE CONSIDER THIS LETTER OF INTRODUCTION A STRONG EXPRESSION OF MY INTEREST IN
EXPLORING EMPLOYMENT OPPORTUNITIES WITHIN YOUR ORGANIZATION.THE ENCLOSED
RESUME SUPPORTS MY QUALIFICATIONS AND CREDENTIALS.
HAVING 9 YEARS EXPERIENCE IN SHIPPING LINE, MY MOST RECENT CURRENT POSITION AS A
CUSTOMER SERVICES EXECUTIVE, FOCUSED EXTENSIVELY ON VALUEABLE CUSTOMERS.
MY SOLID CUSTOMERS SERVICES BACKGROUND HAS BEEN EXTREMELY BENEFICIAL IN
ACHIEVING QUICK RESULTS WITH INQUIRIES AND SEVERE ADVERSE REPORTING.
IN ADDITION, I OFFER AN EXCEPTIONAL WORK ETHIC, STRONG COMMITMENT TO CUSTOMERS
AND A PROVEN DESIRE FOR ACHIEVEMENT AND CONTINUED PROFESSIONAL GROWTH.
THOUGH MY RESUME SUMMARIZES MY CAREER HISTORY, THERE IS MUCH MORE TO RELATE. I
WOULD APPRECIATE AN INTERVIEW WITH YOU TO FURTHER DISCUSS MY QUALIFICATIONS AS
WELL AS LEARNING ABOUT YOUR REQUIREMENTS AND ORGANIZATIONAL OBJECTIVES. I AM
CONFIDENT THAT WITH MY MOTIVATION AND SENSE OF RESPONSIBILITY, I CAN QUICKLY
BECOME A PRODUCTIVE MEMBER OF YOUR STAFF.I LOOK FORWARD TO HEARING FROM YOU
SOON, AND APPRECIATE YOUR TIME AND CONSIDERATION OF MY CANDIDACY.
SINCERELY,
IBAD-UR-RAHMAN.

2. IBAD–UR –RAHMAN
A-6, HOOR PALACE.BLOCK 11, GULSHAN-E-IQBAL, KARACHI.
CELL:0315-2671230 E-MAIL : kar.irehman@cma-cgm.com,
Ibad710@gmail.com
OBJECTIVE:
CONTRIBUTE STRONG CUSTOMER SERVICES FOCUS IN A CREATIVE, EXCITING
MARKETING – ORIENTED SETTING.
ACADEMIC QUALIFICATION:BACHELOR’S DEGREE FROM
KARACHI UNIVERSITY,1995.
OTHER QUALIFICATIONS:
QUALITY MANAGEMENT DIPLOMA: COMPLETED DIPLOMA IN QUALITY MANAGEMENT FROM THE
CHARTERED INSTITUTE OF LOGISTICS AND TRANSPORT INTERNATIONAL IN COLLABORATION WITH THE
QUALITISTS(AMERICAN SOCIETY FOR QUALITY, USA), WHICH COVERED THE FOLLOWING MODULES:
• PRINCIPLES OF MANAGEMENT
• QUALITY LEADERSHIP
• QUALITY MANAGEMENT SYSTEM
• INTERNAL AUDITING
• STRATEGY FORMULATION AND DEPLOYMENT
• SUPPLY CHAIN MANAGEMENT
• QUALITY IMPROVEMENT TECHNIQUES
• CUSTOMER RELATION MANAGEMENT AND
• COURSE PROJECTS
COMPUTER : HAVING COMMAND IN THE FOLLOWING PC ENVIRONMENT:
• WORKED ON AS-400 (HANJIN SHIPPING)
• WORKED ON NIS SYSTEM (HANJIN SHIPPING)
• MICROSOFT WORD
• MICROSOFT OUTLOOK EXPRESS
• FULL COMMAND ON INTERNET
• TRANSPORTATION CHAIN LINK (SHIPPING SOFTWARE CMA-CGM SHIPPING)
• LARA (ONLINE CMA-CGM SYSTEM)

3. WORK EXPERIENCE
WORKED 11 YEARS IN SHIPPING LINE, IMPORT DOCUMENTATION DEPARTMENT AS WELL AS IN
CUSTOMER SERVICES DEPARTMENT.
SENOIR CUSTOMER SERVICES EXECUTIVE
CUSTOMER SERVICES DEPARTMENT
CMA-CGM (FRENCH LINE)
OBJECTIVE : Export Bs/L checking with T.Rs
SUMMARY : Ensure to cross check export BL particulars with Terminal receipts
(T.R) of vessel.
DESCRIPTION:
• To check all particulars ( weight, cartons, destination, form E number , commodity, containers &
seal numbers) of each Bs/L with TRs after sailing of each vessel.
• Checking Bs/L of Freight forwarders according to circular of state Bank of FEE02.
• Checking all the T/Rs, email customers if there any difference.
• Collect L.O.I with customers in any discrepancy in documents.
• Make amendments in B/Ls.
• Follow up with the customers through e-mails and phone calls.
• For roll over containers and any other operational issue follow-up with operation dep’t.
OBJECTIVE : Export B/L amendment after status 30.
SUMMARY : Ensure to amend/correction in b/l if required after status 30.
DESCRIPTION:
• VIP account H&M, DAMCO, DHL,etc. check all detail of shipment and correct them with revised
format and check with multiple TRs.
• After sailing of vessel, not loaded containers removed from b/ls .
• Do all the amendments in B/L
• Shipper’s, Cee’s name, packages, Marks and numbers, gross weight, net weight ,etc.
• To roll containers if not loaded on specific Vessel.
• Make sure with the customer if there any amendment charges or any other related charges.
• Cross check with the T/Rs and B/Ls all the description.

4. OBJECTIVE : Call Closure of vessel.
SUMMARY : Close all the vessels on given time period.( 5-6 Days)
DESCRIPTION:
• To Print all the B/Ls
• To print all Freight Invoices on system one by one, e.g. if we have 300 B/Ls in a vessel, all the
B/Ls printed one by one, not by Mass Printing option in LARA.
• All journey legs should be matched with LARA voyage.
• Remove extra Bookings from vessel ( if any)
• Inform other ports also, if load moves are not properly entered.
• Communicate with sales, pricing team in case of expire S.Qs, due to which Call Closure Report
interrupted.
• Resolve journey leg problems.
• Do all amendments in B/Ls.
TECHNICAL / PROFESSIONAL
• THE NATURE OF THE WORK INVOLVES MEETING CUSTOMER NEEDS WHILST BALANCING
COMPETING PRIORITIES, AVAILABLE RESOURCE AND REGULATORY CONSTRAINTS IN A BUSY
ENVIRONMENT.
• RESPOND TO CUSTOMER ACTION REQUESTS, ENQUIRIES AND TRANSACTIONS (COUNTER) IN
A PROFESSIONAL, ACCURATE AND EFFICIENT MANNER.
• PERSONAL PRESENTATION IS PROFESSIONAL AT ALL TIMES.
• ABLE TO SERVE AS A CENTRAL POINT OF CONTACT FOR CUSTOMER ENQUIRIES,
TRANSACTION AND ACTION REQUESTS.
• ESCALATE CUSTOMER ACTION REQUESTS, ENQUIRIES AND TRANSACTIONS AS APPROPRIATE,
TO OTHER CORPORATE OR OPERATIONAL AREAS FOR RESPONSE
• ABLE TO ASSESS A SITUATION WHERE CONTRADICTORY INFORMATION EXISTS AND MAKE
DECISIONS WITHIN ORGANISATIONAL POLICIES, PROCEDURES AND REGULATIONS.
• PROVIDE QUALITY SERVICES TO INTERNAL AND EXTERNAL CUSTOMERS.
• PREPARE ALL REPORTS OF IMPORT AND SEND THEM TO PORT OF LOADING OFFICES, AS
WELL AS TO HEAD OFFICE.
• ABILITY TO RESOLVE CUSTOMER'S PROBLEM AT COUNTER.
• CORRESPOND TO PORT OF LOADING VIA E-MAILS REGARDING CONSIGNMENT STATUS OF
THE CLIENTS.

5. ASSISTANT EXECUTIVE OFFICER
( EXPORT DOCUMENTATION)
MEDITERRANIAN SHIPPING
MEGA & IN GROUP OF COMPANIES.
• PREPARE MANIFEST CORRECTORS TO HEAD OFFICE
• CHECKED FREIGHT MANIFEST PORT WISE ALL OVER THE WORLD.
• DOCUMENTATION CORRESPONDANCE FROM ALL SHIPPING SISTER CONCERN COMPANIES
ROUND THE WORLD.
SENOIR ASSISTANT SALES OFFICER(REEFER DEPTT.)
HANJIN SHIPPING LINE
MEGA & IN GROUP OF COMPANIES.
SALES SUPPORT
• CREATE NEW CUSTOMER BASE.
• CORRESPOND, COMMUNICATE & MAINTAIN FOLLOW-UP WITH PORT OF LOADING OFFICES TO
RESOLVE CUSTIMERS/CLIENTS PROBLEMS.
• RESPOND TO AND FOLLOW UP SALES ENQUIRIES BY POST, TELEPHONE.
• CARRY OUT MARKET RESEARCH, COMPETITOR AND CUSTOMER SURVEYS.
• MANAGE THE EXTERNAL MARKETING AGENCY ACTIVITIES OF TELEMARKETING AND RESEARCH.
• SHARE WITH COLLEAGUES AS APPROPRIATE, PERSONAL KNOWLEDGE OF ALL RELEVANT
IMPORT/EXPORT PROCEDURE.
• MAINTAIN APPROVED & VALID LIST OF CREDITS OF CUSTOMERS.
• CO-ORDINATE WITH THE OPERATION DEPARTMENT.
SKILLS
• CAPACITY AND WILLINGNESS TO LEARN A VARIETY OF ADMINISTRATIVE SKILLS AND
PROCEDURES.
• WELL-DEVELOPED WRITTEN AND ORAL COMMUNICATION SKILLS.
• CAPACITY AND WILLINGNESS TO LEARN ABOUT COMMUNITY EXPECTATIONS AND
RELATIONSHIPS.
• ABILITY TO EFFECTIVELY WORK INDEPENDENTLY AND WITHIN A TEAM.
• STRONG COMMITMENT TO CUSTOMER SERVICE.

6. PERSONAL
SELF-DRIVEN, RESULT ORIENTED WITH A POSITIVE OUTLOOK, AND A CLEAR FOCUS ON HIGH QUALITY
AND BUSINESS PROFIT.A NATURAL FORWARD PLANNER WHO CRITICALLY ASSESSES OWN
PERFORMANCE.MATURE, CREDIBLE, AND COMFORTABLE IN DEALING WITH SENIOR CLIENTS.
RELIABLE,TOLERANT,AND DETERMINED.EMPATHIC COMMUNICATOR,ABLE TO SEE THINGS FROM THE
OTHER PERSON'S POINT OF VIEW.WELL PRESENTED AND BUSINESSLIKE.KEEN FOR NEW
EXPERIENCE,RESPONSIBILITY AND ACCOUNTABILITY.
DETAILED OF MY ABOVE RESUME YOU WILL FIND A SOLID BACK GROUND IN CUSTOMER SERVICES,
SALES AND IMPORT DOCUMENTATION, I AM CONFIDENT THAT MY EXPERIENCE IN THESE FIELDS WILL
PROVE TO BE AN ASSET TO YOUR ORGANIZATION.
I AM LOOKING FOR A CREATIVE, CHALLENGING AND GROWTH ORIENTED POSITION AND WOULD LIKE
THE OPPORTUNITY TO LEARN MORE ABOUT YOUR COMPANY.
I LOOK FORWARD TO HEARING FROM YOU IN THE NEAR FUTURE TO SCHEDULE AN INTERVIEW, DURING
WHICH I HOPE TO LEARN MORE ABOUT YOUR COMPANY PLANS AND GOALS AND HOW I MIGHT
CONTRIBUTE TO THE SUCCESS WITH YOUR TEAM.
SINCERELY YOURS,
IBAD-UR-RAHMAN.