1. TAMMY HENAULT
2906 South 260th Lane #C301, Kent, Washington 98032 ♦ (253) 529-8843 ♦ tammylou444@msn.com
OBJECTIVE
Administrative Assistant position allowing for parlay of demonstrated organization, customer service, communication,
and multi-tasking skills proven by 22 years of successful experience throughout the healthcare organization.
PROFILE
Motivated, personable business professional with an associate’s degree in Information Technology. Created and
maintained Information Technology project website for large health organization. Received several “Star Awards” for
outstanding work performances. Demonstrated history of producing accurate and timely projects along with daily
assignments.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated
ability to easily transcend cultural differences. Sharp, dedicated professional who is very dependable and works well
under pressure. Self-motivated and works well independently. Excellent team-building skills.
SKILL SUMMARY
♦Customer Service ♦Scheduling Meetings ♦Multi-tasking Expertise
♦Computer Savvy ♦Filing & Organization ♦Budget/Expense Reports
♦Written Correspondence ♦Professional Presentations ♦Provider Scheduling
♦SharePoint Schedule tracking ♦LMS Training ♦Web designer
PROFESSIONAL EXPERIENCE
Communication: Reports/Presentations/Technology
♦ Provide support for two clinical operations managers for Specialty medical clinics.
♦ Temporary lead for 6 months over (5) administrative specialists.
♦ Schedule meetings through Outlook calendars.
♦ Meeting minutes.
♦ Create and facilitate clinical work orders.
♦ Input and prepare clinical nursing and provider payroll reports through Kronos Time Management System.
♦ Create monthly physician’s on-call schedules through Amion software and post on the GHC website.
♦ Process expense reports through Concur software system.
♦ Prepare budgets for clinics using the Hyperion Reports software.
♦ Collect clinical data and create excel reports and graphs for presentation boards.
♦ Create nursing staffing continuing education reports using access software and running quarterly queries.
♦ Daily staffing of morning sick calls and providing clinics with float pool staff if needed.
♦ Patient registration; created and updated accounts; scheduled appointments; cashiering (co-pays and pharmacy) through
ARPA (Appointment Scheduling, Registration, Patient, and Accounting) software computer integrated system.
♦ Data entry using CPT-4, ICD-9 codes.
Customer Service: Problem Solving, Organization, Training
♦ Organized the pulmonary sleep group apnea study class with impeccable customer service. Prepared class materials,
greeted patients and served refreshments.
♦ Coordinated with facilities on clinic's redesign work which included reconstruction of employees' work areas and
equipment moves. Prepared work orders and scheduled carpenters, movers, and technicians.
♦ Trained clinical staff on MS Office, concur budget system, and amion provider scheduling system.

2. TAMMY HENAULT
2906 South 260th Lane #C301, Kent, Washington 98032 ♦ (253) 529-8843 ♦ tammylou444@msn.com
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Customer Service: Problem Solving, Organization, Training, continued
♦ Supervised two volunteer students in data entry that involved tracking daily patient referrals in the Specialty clinics.
♦ Coordinated the “50 Years of Caring” celebration. Placed and tracked T-shirt orders for 100 people and made catering
arrangements for the party.
♦ Volunteered in the Children’s Christmas Giving Program.
Personal Achievements:
♦ Web manager for the LastWord 4.1 Upgrade project including creation and maintenance of web pages using HomeSite,
allowing customers access to updated information regarding this project.
♦ Created excel and access account purge statistics using calculations, charts, and forms to show how long the nightly
accounts ran. Prepared and entered financial data into an Excel spreadsheet and created monthly reports to keep track of
the facilities and program budgets.
♦ Received “Star Award” for outstanding work performance.
♦ Appeared on KOMO Channel 4 news participating in a sunburn study for the dermatologist.
EMPLOYMENT HISTORY
GROUP HEALTH COOPERATIVE, Seattle, Washington 1992 – Present
Administrative Scheduling Specialist C, Central Specialty Administration (2004-Present)
Administrative Specialist B, Central Specialty Administration (2003-2004)
Administrative Specialist B, Information Services (1998-2002)
Administrative Specialist B, Eastside Specialty Administration (1996-1998)
Patient Care Representative, Downtown Seattle Medical Center (1994-1996)
Secretary III, Information Services Division (1992-1994)
EDUCATION
Certificate, Crystal Reports
New Horizons - Computer Learning Center, Bellevue, WA 2007
Associate of Arts, Information Technology / Programming
Bellevue Community College, Bellevue, WA, 2001
Int./Adv. Excel; Int./Adv. Word; Int./Adv. PowerPoint; Beg. Access
New Horizons - Computer Learning Center, Bellevue, WA
Certificate, Word Processing (one-year program)
Highline Community College, Seattle, WA
Diploma, Receptionist Program
Knapp College of Business, Auburn, WA
COMPUTER SKILLS
Adobe PhotoShop, MS Project, MS Access, MS Visio, MS Excel, MS Word, MS Note, MS SQL Server 7.0, MS Visual
Basic 6.0, Business Objects, Crystal Reports, Taleo, HomeSite 4.5, Acrobat Reader, Tandem SQL Server, Tandem
LastWord client, FTP, Telnet, HTML, AMION (provider scheduling software).