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1. Talent Development Manager with 5 years of experience developing and delivering engaging and motivational programs designed
to improve employee performance, build a healthy culture, and exceed organizational goals and expectations.
As a Talent Development Manager for your company, I will:
• Assess employee performance and engagement levels and your culture’s characteristics with precision and through a
strength-based lens to identify areas that need improvement as related to your goals and objectives.
• Develop and implement an effective strategy to promote exceptional employee performance, attitude, skills, and motivation
that establishes a positive and engaging culture and aligns with your vision, mission and philosophy.
• Design and facilitate creative and meaningful programs that support employees needs and your priorities; integrate unique
and personalized content to inspire and empower employees including mindfulness and creativity.
• Provide employees with mentorship and resources and collaborate with outside experts to meet individual, team and
organizational goals.
• Create a sustainable and purposeful talent development program that grows with your organization, guides the recruitment
and retention of qualified and valuable staff, and promotes ongoing organizational success.
• Evaluate and assess talent development strategy and program results to ensure ongoing effectiveness and achievement of
desired outcomes, adapting as needed.
Assistant Administrator
St. Columban’s on the Lake Retirement Home Silver Creek, NY 5/15 – 8/18
Drove a succession plan designed to allocate responsibilities and authority and increase growth potential. Directed leadership
development training to increase management’s competencies. Designed a Talent Development Initiative intended to engage and
educate employees with a focus on core values, defining best practices, aligning with mission and vision, skill development, safe
practices, positive culture, etc. Empowered employees to recognize strengths, set SMART goals, and access resources. Developed
essential operational policies and procedures to improve employee performance, simplify complex processes, and achieve optimal
organizational outcomes. Defined quality assurance standards and measurements. Managed 35 staff; coordinated all employee
relations including recruitment, hiring, evaluations, benefits and compensation, recognition, and discipline. Facilitated employees’
Family Leave, Disability, Unemployment, Worker’s Compensation and Group Benefits. Advisor to Administrator regarding executing
effective strategies to meet organizational objectives; partnered with Board on capital improvements and fundraising events.
Collaborated with local businesses to expand opportunities, stay informed of industry trends, and access critical resources.
• Developed a functional organizational model to illustrate “How We Work.” This was the first illustration of the relationship
between teams that demonstrated how each discipline impacts the organization’s mission and vision. Upon survey, team
members reported increased clarity on what part they played in the larger whole.
• Designed and facilitated Creative Problem Solving (CPS) sessions utilizing research-based tools and techniques to help
teams generate new ideas, assess potential solutions, develop optimal choices, create an action plan, and evaluate
outcomes. Positive outcomes included reassigning managerial responsibilities to a more qualified individual, restructuring
work assignments to save time and improve performance, and creating a new support position to improve services.
716-380-5721
tamijomsmith@gmail.com
Elma, NY 14059
linkedin.com/in/tamijosmith

2. • Created an annual auditing process for the purpose of evaluating performance, and compliance with DOH regulations. The
audit intercepted significant potential violations in 2016 & 2018, saving SCOL tens of thousands of dollars in fines and
preventing a shift from long-standing inspection excellence.
• Established a Pay Grade Structure by position and skill level, based on market research, including progressive pay
increases, descriptive grades/levels, basic qualifying criteria for each grade, and evaluative creative based on merit. This
tool enabled SCOL to keep up with NYS’s increasing minimum wage and therefore remain competitive in the marketplace.
• Developed and implemented research-based Self-Evaluations and Employee-Evaluations of managers’ leadership
competencies. Managers reported identifying strengths and weaknesses and began setting personal goals. Within 6
months, lacking competencies began to improve, and one manager was re-assigned to a different role because SCOL
identified a lack of leadership skills despite additional training.
• Designed and executed SCOL first ever Non-Smoking Policy in February 2014 by which the organization and its campus
became a Smoke Free. This policy resulted in three employees quitting or reducing their smoking habits in the first two
years. In addition, SCOL resident families expressed approval at this health-conscious decision and SCOL had another
marketing highlight. Employee breaks were reduced to NY’s mandatory lunch and break every four hours.
• Developed a Strengths Based Employee Evaluation in 2015, the first of its kind for SCOL, to harness and emphasize
employees’ positive attributes and encourage individual coaching and engagement and improved retention rates. This tool
became useful with three challenging employees within its first year of application, giving them opportunity to improve
performance and behaviors. It also served as a teaching tool for the newly assigned team managers.
Director of Case Management
St. Columban’s on the Lake Retirement Home Silver Creek, NY 9/13-4/15
Managed caseload of approx. 50 residents; developed programs designed to improve quality of life. Expanded fitness program to
include goal setting and progress measurements. Partnered with dept. heads to holistically meet resident needs. Coordinated
resident benefits and remarketed with better benefits and rates. Networked with community to create socialization opportunities.
Educated employees with programs on Person-Centered Care.
• Created “Lifelong Learning” program designed to promote memory retention and sense of community.
• Designed and hosted “Coping with Change,” grief support group for residents, staff and community.
The program had a turn out of over 30 people, a positive impact on participates and was requested again.
• Developed the first ever resident meditation program, 6 weekly sessions called “Creative Relaxation.”
Senior Personal Care Specialist
St. Columban’s on the Lake Retirement Home Silver Creek, NY 8/08-9/13
Managed medication and health assessments of approximately 50 residents. Supervised all staff and addressed emergency
situations and resident family concerns after hours. Developed electronic charting format.
Bachelor of Science in Community Health & Human Services
Empire State College Fredonia, NY 5/12
Master of Science in Creativity & Change Leadership – Concentration in Organizational Development
Buffalo State College Buffalo, NY 5/15
• Trained in Creative Problem-Solving theories, tools and techniques – specifically the Foursight Model
• Proficient in Microsoft Word, Excel, and PowerPoint
• Skillful and engaging public speaker and talented writer
• Experience with instructional design, adult education concepts, and accelerated learning.