Presentation of building a culture of improvement within a company

1. Heather Melendez
HSCI 480: Health Services Administration
Dr. Nicole Henley

2. How often should an organization reassess its values
and identify opportunities for cultural improvement?

3. Alignment
• Communicate clearly
• Goals of the organization
• Progress towards the organization’s objective
• Share the big picture with the team members

4. Organizational Commitments
• Organizational commitments should include community outreach
• Implement sponsoring local charitable events
• Allow employees to donate work-time toward a local cause
• This creates a face-to-face interaction with the community
• Emphasize the importance of quality every-day through action

5. Work Processes
• Encourage employee suggestions for improvement
• Review performance efficiency for signs of weakness
• Innovations to streamline employee efficiency and effectiveness
• Update and get new equipment
• Remodel the facility to improve employee engagement and better work flow

6. Manager Performance
• Management needs to be open, honest, and realistic about the way
the organization is performing
• Management should perform a self-assessment
• Employees do an assessment on management to see how well they
align
• Cronyism and favoritism can lead to poor performance on behalf of
favored employees and disgruntled employees on the other end of
the spectrum
• If adaptations are unable to create a positive change in the
managers or employees, then they may not be suited for an evolving
organization

7. Continual Training and Development
• Forecasting for the future relies on employee’s knowledge and
expertise in their roles at the organization
• Evaluations should be made on what training can help
advance/develop employees
• Further efficiency and possible advancement in future positions with
the organization
• Decide the best type of employee training to develop employee skill
sets

8. Employee Treatment and Respect
• Reassess work/life balance policies for changing times and
employee situations
• Do employees feel they can share information without retribution
from managers or other employees
• Always having an open-door policy by managers
• Give the employees a place to voice their concerns
• One-on-one meetings, private or anonymous suggestions or call
hotline can allow employees express their feelings on topics

9. Reward and Recognition
• Review pay/benefit program to see if it is competitive or
lackluster
• Research the needs of the employees
• Find out what rewards may be more enticing to maximize
employee productivity
• A good system should be in place to recognize employees on a
regular basis as well as group recognition

10. Sustaining the Organization
• Involve the employees with boots-on-the-ground action to deliver
feedback on the changes to the local community they see
•
• This not only helps the organization, but establishes personal investment
that creates employee retention
• Everyone has a different perspective in ways to modify the organization
• Utilize the information to modify the organization
• Forecast the future needs in all aspects of the organization establishes
the longevity of the organization

11. References
• Mark Mallinger, P., Don Goodwin, M., & Tetsuya O’Hara, M. (2017). Recognizing Organizational Culture in Managing Change | Graziadio
Business Review | Graziadio School of Business and Management | Pepperdine University. Gbr.pepperdine.edu. Retrieved 27 January 2017,
from https://gbr.pepperdine.edu/2010/08/recognizing-organizational-culture-in-managing-change/
•
• Jon Katzenbach, a. (2017). 10 Principles of Organizational Culture. strategy+business. Retrieved 27 January 2017, from
http://www.strategy-business.com/feature/10-Principles-of-Organizational-Culture?gko=3e299
•
• Nicolay, C. R., Purkayastha, S., Greenhalgh, A., Benn, J., Chaturvedi, S., Phillips, N., & Darzi, A. (2012). Systematic review of the
application of quality improvement methodologies from the manufacturing industry to surgical healthcare. British Journal Of Surgery,
99(3), 324-335. doi:10.1002/bjs.7803
•
• 11 Statistics on the importance of employee feedback -. (2017). Feedbackacademy.dk. Retrieved 20 February 2017, from
http://feedbackacademy.dk/en/11-statistics-on-the-importance-of-employee-feedback/
•
• Son, S. (2015). The Ultimate Employee Feedback Action Plan. Tinypulse.com. Retrieved 20 February 2017, from
https://www.tinypulse.com/blog/sk-employee-feedback-action-plan