1. SCOTT L. JOINER
20842 NW 19th
Street
Pembroke Pines, FL 33029
954-812-6690
Sjoiner@keystonefirstpa.com
PROFESSIONAL GOAL
To contribute to my employers success through the effective and efficient use of my experience in staffing,
recruitment, targeted human resources consulting, and training and/or organizational development interventions.
SELECTED PROFESSIONAL EXPERIENCES
AmeriHealth Caritas, Philadelphia, PA 3/12 – Present
Corporate Senior Recruiter--Human Resources
• Provided on-going talent acquisition and recruitment support for current lines of business in Florida, Louisiana,
South Carolina, and Pennsylvania, as well as, expanding lines of business throughout the country.
• Supported new business expansion recruitment for the State of Iowa’s Medicaid transition from a state run
system to a Managed Care format. Our team recruited and filled over 250 positions in order to meet the “go
live” dates set by CMS and the State of Iowa.
• Supplied corporate talent and acquisition support for our PBM’s new Specialty Pharmacy in Orlando, Florida.
• Supported recruiting, staffing and interviewing for Jacksonville Operations Service Center start-up. The Service
Center required the hiring of approximately 200 new employees over a six month period of time.
• Supported a Managed Care start-up partnership with Florida Blue by providing staffing, recruitment and HR
generalist services to Florida True Health executive management and staff.
American Recruiters, Inc., Ft. Lauderdale, FL 3/06 – 2/2012
Division Manager/Recruiter
• Managed a team of Executive Healthcare Recruiters for a national Healthcare Recruitment firm. Averaged
$200K in personal billings and collections 2007 to 2009. Team collected over $700,000 annually over the same
period.
• Developed marketing strategy, set individual and team goals and built client relationships, managed inter agency
contracts and negotiated contracts and fee agreements.
• Total Collections in excess of $1,000,000 for the period of March 2006 to February 2012.
Big Brothers Big Sisters of Miami, Miami, FL 7/05 – 02/06
Vice President of Programs
• Managed staff of 26 in support of large non-profit agency’s annual growth goal of increasing children served by
25%. Reached 65% of goal completion at mid-year. Increased Mentor growth by 16%.
• Improved organizational effectiveness by analyzing agency culture and implementing a well-known experimental-
based Teamwork intervention that developed a strategic plan for employees to be involved in the improvement of the
organizations effectiveness.
• Streamlined Customer Service Unit to increase intake to process volunteers more timely. Improved the recruitment
process to behaviorally assess candidates for increase quality in agency hiring.
Florida Blue, Miami, Florida 1/00 – 7/05
Organizational Development & Learning Consultant, HR Director
• Achieved an estimated $150,000 in annual savings by implementing claims improvement team recommendations to in a
managed health care service company of over 9,000 employees.
• Lead consultant on the 2002 & 2003 Workplace Survey and subsequent action planning efforts. This work set the
direction of the unit’s Organizational Effectiveness and training goals.
• Facilitated improvement teams that identified improvements that represented more than $4M in annualized savings,
reduced risk and hundreds of labor hours streamlined from existing processes.
2. Scott L. Joiner Page 2
Florida Blue, Miami, Florida Continued
Interim Human Resource Director
• Directed seven Human Resources staff located in Orlando and Miami, Florida as the Interim Human Resource
Director. Supported numerous projects to improve human resource retention, recruitment and improvements that
streamlined process and improved customer service.
• Provided counsel and leadership regarding human resources practices, policies and programs to the Senior
Leadership Team and liaised between employees and the corporate HR Team.
• Supported numerous projects to improve human resource retention, recruitment and improvements that
streamlined processes and improved customer service. We realized cost savings over $200,000 as a result of process
improvements.
City of Tallahassee, Florida 8/93 –12/99
Training & Organization Development Manager
• Managed the development and implementation of training processes, methods and measures to support over
2000 employees. Member of Self Directed work team of Organizational Development and Training professionals and a
budget of $1 million for the delivery and administration of the staff training and development systems.
• Managed the identification of and assessment of internal training capability and resource availability that
identified the need for additional resources to expand training to meet employees’ needs.
• Supervised an instructional system design process that produced instructor led computer based training courses
that saved $51,000 in program costs.
• Managed training effectiveness, created customized training interventions, facilitated skill building team events,
managed external and internal resources to meet customer development needs.
Employee Relations Analyst & Trainer
• Learning and Development consultant for the City of Tallahassee. Built inter-departmental coalitions to
collaborate and deliver organization wide training efforts and customer services initiatives.
• Created and conducted organizational training needs analysis, and developed a quantifiable evaluation
instrument to measure customer satisfaction for measuring training development.
• Monitored, evaluated and revised human resource evaluation and performance management processes,
developed and supported the revision of administrative policies and procedures, and revised recruitment interviewing
processes.
• Conducted employee performance counseling sessions and instructed managers and employees on the skills
associated with behavioral interviewing. Improved staff’s ability to conduct and participate in the interview process.
Department of the Navy, Mayport, Florida 9/89 – 7/93
Human Resource Development Manager
• Managed a regional leadership development program to over 1800 participants annually at locations in the Southeastern
U.S. and Caribbean geographic regions. Conducted over 43 on-site and 20 off-site one-week training sessions per year.
• Certified Quality Leadership instructor to Fleet Training Center Mayport. Trained over 500 Navy, Marine Corps and
Coast Guard personnel in the application of continuous quality improvement tools and methodologies.
• Supervised a staff of senior consultants delivering competency-based leadership training that focused on, human
behavior, problem solving, diversity, critical thinking and effective management techniques.
• Master Training Specialist (MTS), Instructor of The Year, Enlisted Surface Warfare Specialist, Honorable Discharge.
EDUCATION
Graduate Certificate in Public Administration with a concentration in Human Resources, Florida State University.
Certified Public Manager, Florida State Center for Public Management, Florida State University.
B.S. Education, Workforce Development (Adult Ed.), Southern Illinois University at Carbondale, Illinois, (3.94 GPA).
3. B.S. History/Sociology, Excelsior University; Albany, New York, (4.0 GPA).
Scott L. Joiner Page 3
PROFESSIONAL DEVELOPMENT
Montage Video Interviewing Training, AmeriHealth Caritas, Philadelphia, Pennsylvania.
Taleo Business Edition Training, AmeriHealth Caritas, Philadelphia, Pennsylvania.
Success Factors Applicant Tracking System Training, AmeriHealth Caritas, Philadelphia, Pennsylvania.
Performance Outcomes Management United Way Miami Dade.
Program Management Training Big Brothers Big Sisters of America, Chicago, Illinois.
Six Sigma Black Belt DMAIC Training, Breakthrough Management Group, Inc.
Lecturer/Trainer, Professional Development Center, University of Miami, Coral Gables Florida.
Reader’s Panel Member for the 3rd Edition Team Handbook by Peter Scholtes.
Greater Miami Chamber of Commerce Leadership Miami Graduate.
FranklinCovey Seven Habits Certified Instructor.
Zenger-Miller Facilitator Certification.
Organizational Development Skills for Internal Consulting, Easton & Associates.
MBTI Qualified Certificate, Center for Applications of Psychological Type.
PROFESSIONAL AFFILIATIONS
American Society for Training and Development (ASTD) - Past President Miami & Tallahassee, Florida Chapters.
Leadership Miami Alumni – Former Executive Board Member and Committee Chair.
Greater Miami Chamber of Commerce – Former Board of Governors/HR Committee/ Leadership Miami
Facilitator/2002-2004 Executive Board/2005-2006 Vice Chair Senior Executive Orientation.
SELECTED VOLUNTEER EXPERIENCE
Volunteer
• Caregiver Participant for annual American Cancer Society Relay for Life, Pembroke Pines, FL.
• Lead a team of volunteers that visit Vitas Hospice patients and their families at Pembroke Memorial Hospital
in Pembroke Pines, FL since 2004..
• Provided, scheduled and on-call bereavement and personal counseling, and bedside support to adult and
pediatric patients and their families in at-home Hospice care, and in-patient settings. Primarily in the
Memorial Healthcare System Hospitals (West; Pembroke; Regional and Miramar) in Broward County Florida.
Other Broward County hospitals include West Side Hospital and University Hospital (HCA) and Broward
General Hospital.
• Served as a Port Chaplain, Port Everglades, Ft. Lauderdale, FL.
