1. Emily Proctor
763 Sunset Hills Drive, Middleville MI 49333
Cell: 248-880-1060 - emilyanneproctor@gmail.com
Summary
Current Manager,Social Media manager, and Personal Trainer with 8+yearsexperience in customer service. Proven
competencyin sales, retention, and leadership. Strengths include building long-term customer relationships, meeting
strict deadlines, criticalthinking, and working independently.
Highlights
MS Office proficiency Excellent professionalcommunicator
Detail-oriented Self-motivated
Exceptional time management Confident public speaker
Experience
Manager/SocialMedia Manager/Personal Trainer
November 2014 to Current
Snap Fitness Grand Rapids - Grand Rapids, Michigan
Promoted to management within 3 weeks of hire.
Membership sales, retention, and in-club marketing.
Manage day-to-day operations including on-site problem solving to enhance member'sexperience.
Manage content and advertising for the Facebook,Instagram, and Twitter accountsbelonging to the 10 gyms in
the company.
Write and perform television segmentsfor weekly 'Fit on Fox' segments on Fox17-WXMI.
Create and deliver personalized programs for clientsto help in reaching fitness goals.
Sales Desk
August 2013 toNovember 2013
The Inn at St. Johns- Conference Center - Plymouth, Michigan
Guest services for conference center guests.
Assist salesteam with appointments and clients.
Processpayments and accounting for large eventshosted atthe conference center.
Sales and Front Desk
April 2012 to March 2013
Hollywood Tanning - Novi, Michigan
Membership and product salesto current and prospective customers.
Processpayments bimonthly for current members.
Handle all customer inquires.
Recruiter
December 2011 to April 2012
Staffline LLC - Redford, Michigan
Interview and hire temporary employees.
Fill daily quotas for multiple shifts of workers needed byclients.
Assess attendance reportsof temporary workers and manage their accounts accordingly.
Education
BBA : General Business,2016
University of Michigan-Flint - Flint, Michigan, United States
Lifetime member of Beta Gamma Sigma: an honor societyrecognizing excellence in business.
Associate of Arts :2013
Schoolcraft Community College - Livonia, Michigan, United States
Personal Training Certification :2013
National Academy of Sports Medicine