1. SYAHIDAN HAMIDON
SENIOR LEVEL MANAGER
Accomplish numerous experience and capabilities in operations in industries of retailing, services and food &
beverage. Flexible in adapting to different operation needs to deliver set target and delivering profitable bottom line.
Believe in strong communication, coach and guidance to have strong team to achieve set goals.
Participative management professional; results focused, entrepreneurial and practical. Progressive leadership
experiences have created a passion for surpassing financial and service objectives via a combination of world class
service delivery, lean operating methods, renewed marketing directions, and incentive driven rewards for team
achievement. Derive genuine pleasure from transforming high-potential staff into outstanding leaders
demonstrating the creativity critical to financial and operational success & to convey complex concepts in
understandable terms.
EXPERTISE SHOWCASE
CAREER PROGRESSION
Aeon Big (M) Sdn. Bhd
(total of 27 stores operating in Malaysia)
Store Manager (November 2011 to Present)
Manage operations, develop business and increase profitability for the company. Have strong understanding of
every department in the store ; Storage management, Groceries, Fresh Food, Non Food, Textile, Loss & Prevention,
Customer Service and general maintenance. Ensuring each HOD’s work towards a common goal. Change
management and continuous coaching to produce great leaders. Work closely with marketing team to deliver
excellent sales result for every promotion invested.
Key Achievement:
• Managed “Halal Store” at Putrajaya Store in Alamanda shopping complex. Key focus on highest community
shopping needs. Deliver yearly average sales of 110mil. (November 201 1 – April 2013)
• Managed store in Sutera Mall Johor Baharu, hypermarket with additional focus on client for big purchase which
supported additional sales for the store of average 1 million on monthly basis. Focus on different customer
profile and needs to achieve the highest productivity level in stock order management, people, known and
unknown losses, and profitability. (April 2013 – current)
No 586, Jalan Kenanga 6,
Taman Bukit Chedang,
70300, Seremban, N. Sembilan
(019 – 3858324)
syaz2804@yahoo.com
• Operations Management • Project Planning & Development • Coaching & Mentoring
• P&L Management • Risk management & Inventory control • Team Building & Staff Retention
• Business Development • Cost Reduction & Budget Control • Human Resources Management
• Sales, Product & Market Analysis • Customer Relations & Satisfaction

2. Tesco Malaysia (M) Sdn Bhd
(total 48 stores operating in Malaysia)
Store Manager (2004 to November 2011)
• Led all aspects of operations, including the development of people, sales, and profits for the store. Focus
was on managing the store wastages and unknown losses.
Key Achievements:
• Gain various profile in the store operations from Customer Service, Risk Prevention, Groceries and Fresh Food.
• Help develop communications department in HQ for smooth and effective communication between all
department and store operations.
• Involved in store opening for outlets: Kajang, Seremban2.
• Lead team in storage management and organization in Puchong as trial store, was successfully.
Previous Positions: Trading Manager (department head)
ADDITIONAL EXPERIENCE
The Coffee Bean & Tea Leaf (M) Sdn. bhd
(Total 75 Stores)
District Manager (1998 to October 2011)
Ensuring that managers and branches comply with company standards. Coaching staffs and Managers to ensure
customer service standards are up kept. Focus in achieving multi skilled managers to managed outlet overall
operations. Creating processes to ensure losses is at the minimum.
• Responsible for the overall operations management of the company through effective management of its
daily operation to contribute to the profitability of the business.
Starting up the processes structures and taking the leadership in optimizing profit and efficiency in Sales,
People and Service.
Earn the trust of guardians by attending to even the smallest details while supervising child.
Organizing event and scheduling upon receive special request from customer.
Overseeing the management of general HR functions.
Ensuring and adhering to the policies and procedures set by the company, monitoring each outlet’s P&L and
their manpower requirement and operating cost of each outlet.
Ensuring customer satisfactions are met and motivating staff and setting a benchmark for staff to adhere to
which is according to compliance
Key Achievements:
• Best district performance from “Mystery Shopper” checking 2010 for North
• Best district performance from “Mystery Shopper” checking 2011 for Central
• Proposed and open outlet Penang Gurney Drive
•

3. Previous Positions: Outlet Manager
EDUCATION & PROFESSIONAL DEVELOPMENT
National Productivity Centre 1992-1994
Diploma in Hotel Management
Batu Pahat High School, Johor 1991-1992
Sekolah Menengah Sains Kluang, Johor 1988-1990
Sijil Rendah Pelajaran
Kuwait International English School, Jabriah Kuwait 1982-1987
REFERENCES
Misnadi Mat Piah Corine Boudville
Regional General Manager (RGM) Director of Store Opening
Aeon Big (M) Sdn Bhd Tesco Malaysia
Subang Jaya Mobile - 012 3797623
Selangor
Mobile – 012 7282886
Mohd HanafiahOmar Brendan Sta Maria
Regional Operation Manager Regional Director
SVS Papua New Guinea (Ex-Superior in Tesco) Tesco Malaysia
Mobile - 017 6802514 Mobile – 012 2971177