1. Raymond Chow
Block 1G, 14th floor
Hong Sing Garden, Tsang Kwan O, Kowloon, Hong Kong
86-18101873338 (Mobile)
raychow1238@yahoo.com
RESUME SUMMARY
Latest Position Senior IT operation governance manager
Years(s) of Work Experience > 20
Latest Job Function IT Management
Latest Industry Sector Banking
Latest Career Level Senior
Highest Education Attained Non-Degree Tertiary
Authorized to work in Hong Kong Yes
Availability After - 01/10/2016
PERSONAL PARTICULARS
Gender --
Age --
Date of Birth --
Nationality Canada
Marital Status Married
Has Driving License Yes
EXECUTIVE SUMMARY
Name : Raymond Yiu Kwong Chow
Nationality : Canadian and Hong Kong / China citizen
Language: fluent in Mandarin and English
Mobil Phone : 86-18101873338
Email ID: raychow1238@yahoo.com
* Experience summary:
Raymond is an experienced IT professional with over 40 years of IT services under IBM. Work scopes expand from IT hardware, networking, IT service managed service support,
Data Center operation support and IT infrastructure solution design consulting service. Work locations including Hong Kong, China and Canada.
* Availability:
Raymond just home relocated from Shanghai to Guangdong. Available to start work after October 1st. Job location is flexible in Hong Kong, Shenzhen or Guangzhou.
EDUCATION
1966 - 1970
Aberdeen Technical School, Form 5 Cerfiticate (major: mechanical engineering)
WORK EXPERIENCE
IBM China
Senior manager of IT operation governance
07/2015 - 06/2016:
Worked in Commonwealth Bank of Australia (Shanghai China) as Senior manager of IT operation governance, an out tasking job by IBM. Work
scopes including oversee a group of 50+ third party service vendors, to validate performance of data center operation, change, incident and
problem procedure process and documentation. To provide guidance and improvement plans. To ensure the SLA and KPI are meet to service
contract.
Jul / 2015 - Jun / 2016
HK$ 50000
IBM China
Senior IT managed services solution manager
2009 - 2015:
Senior IT managed services solution manager, IBM China Shanghai. To understand customer requirement, lead a technical resource group
and work with IT managed service sales team on customer IT solution design proposal. Services including data center build, data center
hosting and colocation services, IT infrastructure design and managed operation services.
Jun / 2009 - Jun / 2015
HK$ 50000
IBM Service Support Center (ISSC) Shenzhen
Senior Delivery Project Executive
2007 - 2009:
Senior delivery project executive, IBM Global Delivery Center (Shenzhen China). To lead a technical IT service delivery team to support various
IBM Hong Kong banking customers, including DBS, DSB, Citic, and telco customer PCCW. Work scope including daily operation, batch jobs,
monitoring, incident/problem and change management.
Sep / 2007 - Jun / 2009
HK$ 50000
IBM China
Senior Service Delivery Manager - eBHS
2004 - 2007:
Senior service delivery manager - IBM China Managed hosting services. To lead a technical team and provide data center managed services for
various IBM China customers. Data centers including Beijing, Shanghai and Shenzhen.
Oct / 2004 - Sep / 2007
HK$ 50000
IBM Hong Kong
Managed Service Consultant
2003 - 2004:
Managed service consultant - IBM Hong Kong. To join a network project team on major data center relocation project for DBS bank in Hong
Kong.
Oct / 2003 - Oct / 2004
HK$ 60000
IBM Canada
technical consultant
1982 - 2003:
Had been in various jobs including hardware technical specialist, network design planner, data center managed service consultant - IBM
Canada
Apr / 1982 - Oct / 2003
HK$ 50000
IBM Hong Kong
IT hardware service specialist
Worked as hardware service engineer majority was to support banking customers on hardware maintenance services, customers including:
HSBC group, BOC group, Wing On Bank,
Jul / 1970 - Apr / 1982
HK$ 20000
LANGUAGES (OPTIONAL)
Spoken: english, chinese

2. Written: english, chinese
PROFESSIONAL QUALIFICATIONS (OPTIONAL)
ITIL
ITIL , 2006
Professional IT specialist
IBM Canada , 1998
Project manager I and II
IBM Canada , 1996