conflict resolution

1. CONFLICT
RESOLUTION
AND
TEAMWORK SKILLS
EFFECTIVE

2. Have you ever had a
conflict with
someone?

3. When conflicts go unaddressed, they can have a negative
impact on productivity and teamwork.
Using conflict resolution strategies in the workplace will help
maintain a healthy work environment. Conflict resolution
requires specific leadership skills, problem solving abilities and
decision making skills.

4. . Listen, Then Speak Out
. Gather the Group
. Be Impartial
. Do Not Postpone Conflict Resolution
. Promote Teamwork
. Broadcast Praise
Conflict Resolution Techniques

5. . Believe it or not, just listening to an employee’s issue is the
first and most important step in resolving conflict. You
should simply listen to all parties involved to completely
understand the nature of conflict, and then start
troubleshooting solutions.
Listen, Then Speak Out

6. . As a leader, you’ll need to arrange a meeting with all
involved parties to discuss the issue. Give everyone a
chance to speak; this is agood opportunity to hear all sides
and gain a full understanding of the conflict. Having a
group meeting may also expedite a resolution that will
satisfy everyone.
Gather the Group

7. . Don’t take sides! In a leadership position, you shouldn’t
display any sort of opinion that favors one person over
another. If you are partial towards one person, try to access
the situation from all sides to come up with a fair and
reasonable solution.
Be Impartial

8. . Address the conflict immediately. Otherwise, the situation
could escalate and could affect employee performance.
Just make sure not to address the situation too quickly or
without careful consideration, as your decision will directly
affect the demeanor and performance of your staff.
Do Not Postpone Conflict Resolution

9. . Encouragement and motivation are powerful. Remind your
staff of successful projects that required teamwork to
complete. This is one of the most effective conflict
resolution techniques and will really make the employees
think about the importance of working in a team.
Promote Teamwork

10. . As stated above, the power of encouragement and
motivation can be multiplied when it is spread to recognize
those who are modeling the teamwork and cooperation
that is desired within any conflict. Try to give suitable
models in these instances because behavior modeling can
be risky if there are elements in the model that are
undesirable.
Broadcast Praise

12. . Working well in a team means:
• Working with a group of people to achieve a shared goal or outcome
in an effective way
• Listening to other members of the team
• Taking everyone’sideas onboard, not just your own
• Working for the good of the group as a whole
• Having a say and sharing responsibility
What are teamwork skills?

13. . A successful team is one where everyone’s unique skills and strengths
help the team achieve a shared goal in the most effective way.
. If you have good people skills you’ll make a good team player, and
skills like communication and having a positive attitude make a team
great.
What are teamwork skills?

14. . Teamwork is vital if you want to work well with colleagues and
teammates.
. The better you work with others, the more successful your
team will be in achieving their goals.
. Even if you work well on your own, using key life skills like self
management, being a team player is a valued skill for most
jobs.
Why are teamwork skills important?

15. . can explain their own ideas
. express their feelings in an open but non-threatening way
. listen carefully to others
. ask questions to clarify others’ ideas and emotions
. can sense how others feel based on their nonverbal
communication
Communication Skills

16. . will initiate conversations about group climate or process if
they sense tensions brewing
. reflect on the activities and interactions of their group and
encourage other group members to do so as well
Communication Skills

17. . Regular open communication, in which group members share
their thoughts, ideas, and feelings, is a must for successful
group work.
. Unspoken assumptions and issues can be very destructive to
productive group functioning.
. When students are willing to communicate openly with one
another, a healthy climate will emerge and an effective
process can be followed.
Communication Skills

18. . To work together successfully, group members must demonstrate a
sense of cohesion. Cohesion emerges as group members exhibit the
following skills:
• Openness
• Trust and self-disclosure
• Support
• Respect
Skills for a healthy group climate

19. . Group members are willing to get to know one another, particularly
those with different interests and backgrounds.
. They are open to new ideas, diverse viewpoints, and the variety of
individuals present within the group.
. They listen to others and elicit their ideas.
. They knowhow to balance the need for cohesion within a group with
the need for individual expression.
Openness

20. . Group members trust one another enough to share their own ideas and
feelings.
. A sense of mutual trust develops only to the extent that everyone is
willing to self-disclose and be honest yet respectful.
. Trust also grows as group members demonstrate personal accountability
for the tasks they have been assigned.
Trust and self-disclosure

21. . Group members demonstrate support for one another as they
accomplish their goals.
. They exemplify a sense of team loyalty and both cheer on the group as a
whole and help members who are experiencing difficulties.
. They view one another not as competitors (which is common within a
typically individualistic educational system) but as collaborators.
Support

22. . Group members communicate their opinions in away
that respects others, focusing on “What can we learn?”
rather than “Who is to blame?”
Respect

23. Make a simple slogan about EFFECTIVE CONFLICT
RESOLUTION AND TEAMWORK SKILL.
ASSESSMENT