1. SUDHIR YADAV
Mobile: +91 92 430 798 23 Email: Sudhir_yadav_2005@yahoo.com, sudhir.yadav.2005@gmail.com
Aiming Senior Level Position in Cloud Infrastructure Management / IT Infrastructure Management / Service Delivery
Management / Data Centers Management & People Management with a growth oriented organisation.
Professional Synopsis
· A dynamic professional with 16 years IT Experience in Cloud Infrastructure and Data center's operations Service Delivery Management:
Managing IT Infrastructure Accounts , New engagements, Transition and steady state Service Delivery management, Incident
Management ,Problem Management , Change Management, Vender Management , Risk management , Strategic Planning , Cloud enabled
Data center's operations & Capacity Planning, Data Center Consolidation & Servers Virtualization Management.
· A Technical Service Manager & Project Planner with Technical Service Delivery expertise across all Service Lines (UNIX ( Linux ) , Intel,
Storage, Network, TSM, Lotus Domino/ Notes ,Sametime, Middleware, etc.) for Physical ,Virtualized , RIM, Cloud ,DevOps ,OS &
Middleware infrastructure to ensuring delivery of projects / Deliverables within the SLA / time and cost parameters.
· Managing Data Center's Consolidation, Virtualization & Cloud implementation Projects.
· Skilled in mapping client requirements, scope management, activity sequencing, resource allocation, risk management, effort & cost
estimation and negotiations aligned to pre-set guidelines.
· Skilled in conducting system / Process study for project planning, scoping, estimation, tracking. Implementation of project plans within
deadlines within the budgets.
· Skilled in team formation, deployment, monitoring, development & defining best practices for project support and documentation.
· An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational
abilities. Possess a flexible & detail oriented attitude.
Professional Certifications and Training's
· ITIL Foundation Certificate in IT Service Management (EXIN).
· Global Delivery Center (GDC) Leadership Development Initiative.
· Service Delivery Excellence.
· Information Technology Security and Controls.
· Project Management.
· Lotus Certified Professional in R 5.1
· IBM Certified System Administrator – Lotus Notes and Domino R 6/6.5.
Awards
IBM Service Delivery Bravo Award.
Best Technical Support Award for exceptional performance (Wipro).
Organisational Experience
Since May 2011 with IBM India Pvt Ltd :- Cloud Infrastructure and Data center's operations Service Delivery Management: ( GBS-GD IBM
Global Account-DST ): In Cloud Infrastructure and Data center's operations Service Delivery across all Service Lines (UNIX / Linux , Intel, Storage,
TSM, Middleware, etc.) for Physical ,Virtualized , RIM and Cloud Infrastructure along with New engagements, Transition, Problem Management,
Change Management, Risk management , Strategic Planning & Data center operations.

2. Key Responsibilities
· Single point of contact: Cloud Enabled Data Center Operations, Capacity Planning and Service Delivery, Clients Management and the
account management.
· Managing Cloud enabled service environment, Hosting of different kind of Cloud services ( IaaS , PaaS and SaaS) on Private, Public &
Hybrid cloud across all Service Lines (UNIX, Intel, Storage, TSM, Middleware, etc.)
· Monitors & Manage service-delivery performance with established governance.
· Managing seven Data center operations and Infrastructure (physical & virtualized) service delivery.
· Managing service quality and improvement of service delivery processes.
· Manage billing automation of Cloud hosted services & work out of flexible plans for clients.
· Assess "Cloud Affinity" for Applications & Data Center to provide right Cloud solution to customers on IaaS, PaaS and SaaS in Private, Public
and Hybrid Cloud.
· Planning & Preparing Infrastructure Yearly Budget, Maintenance and upgrade calendar, New Product analysis, Vendor negotiation /
Coordination, Device procurement and implementation management.
· Making audit readiness & Ensure delivery support team adherence of all defined process.
· Design, Plan, Execute and Manage Data Centers Consolidation, Migration of Traditional Hosting data centers environment and IBM Internal
application to Private Cloud enabled virtual environment /Data Centers.
· Design, Plan and Execute and Manage Business Continuity and Disaster Recovery.
· Develop technical talent and leadership in the team & Encouraging Team innovations and good ideas.
· Manage cost including annual DOU/interlock plan negotiations between service delivery and the DPE/PE.
· Understand customer requirements and identifying new business opportunity, guidance, support and closure.
· Manage and coordinate problem, Incident and change across the delivery organization.
· Provide account leadership/direction and technical support.
· Ensure service quality, Positive client satisfaction and client relationship is maintained for service delivery.
· Track & Ensure all Service requests must address with in defined SLA.
· Resource allocation & planning (in conjunction with People Managers) Facilitate KT transition from client and track KT Progress till closer.
· Identify risks, Issues related to project delivery and Take appropriate action.
· Conducting System / Process Study for project planning, scoping, estimation, tracking.
· Implementation of project plans within deadlines within the budgets.
· Managing CIO Driven initiatives: Data Center's Consolidation, Virtualization & cloud implementation Projects.
May 2009 to May 2011 with IBM India Pvt Ltd :- Service Delivery Manger ( GBS-GD IBM Global Account-DST ): Service Delivery across all
Service Lines (UNIX, Intel, Storage, TSM, Middleware, etc.) for Physical ,Virtualized Infrastructure along with New engagements, Transition,
Problem Management, Change Management, Risk management , Strategic Planning & Data center operations.
December 2006 to May 2009, With IBM India Pvt Ltd : - Technical Leader Service Delivery & Groupware Project Management (ITD –SO-ABB):
Managed Groupware Infrastructure Projects and steady Service Delivery , New engagements and Transitioning New Projects , Strategic Planning
& Data center operations for ABB India & ABB Global.
March 2005 – Dec’2006 with HCL Comnet for Cummins Inc. as Senior System Specialist Groupware Messaging & Application (L3 Support).
Jan’2004 – Mar’2005 with Wipro InfoTech for ONGC, New Delhi as Senior Resident Customer Support Engineer
July’2001 – Jan’2004 with EIKONIMMY (Computer) Services for UTI as Senior Resident Customer Support Engineer.
Sep’2000 – Jun’2001 with ESTEEM Info systems as Senior Customer Support Engineer.
Dec’1999 – Sep’2000 with TEAM Computers as Customer Support Engineer.
Oct’1998 – Dec’1999 with NITI Computers as Computer H/W support Trainee Engineer.
Projects Managed
· Title: Mission Cloud enabled DST New Data Centers Reediness & Existing Data Centers Optimization.
Organisation: IBM India (IBM Global account - GBS-GD)
Scope: The project for new data centers reediness and Existing Data Centers Optimization as part of the IBM CIO-WW DST mission
2014 – 2015.
· Title: Mission GBS India Data Centers Consolidation & capacity planning.
Organisation: IBM India (IBM Global account - GBS-GD)
Scope: The project for Consolidation of all the GBS GD India Data Centers / Server hosting's as part of the IBM CIO-WW DST

3. Mission 2014 – 2015
· Title: Mission GBS Group 3 & 4 Servers Transition and Migration.
Organisation: IBM India (IBM Global account - GBS-GD)
Scope: The project for Transition and Migration of all the GBS GD India Group 3 & 4 Server from IBM GTS to IBM GBS under
DST Service support as part of the IBM CIO-WW DST mission 2013 - 2014.
· Title: Mission GBS Servers Consolidation and Application Migration.
Organisation: IBM India (IBM Global account - GBS-GD)
Scope: The project for Consolidation of all the GBS GD India Group 1, 3/4 server systems and Applications.
Under the DST umbrella as part of the IBM CIO-WW DST mission 2013 – 2014.
· Title: Mission GBS – DST India TSM Infrastructure Consolidation.
Organisation: IBM India (IBM Global account - GBS-GD)
Scope: The project for Consolidation of all the DST managed GBS GD India TSM server / Backup & Restore
Infrastructure consolidation as part of the IBM India DST Infrastructure consolidation mission 2012 – 2013.
· Title: Mission Building GBS India – DST MTP D-3 Data Center and Cloud Hosting Enablement.
Organisation: IBM India (IBM Global account - GBS-GD)
Scope: The project for Building of New Data center at MTP D-3 Bangalore to host DST managed GBS GD India cloud server as
Part of the IBM India DST Infrastructure enhancement and Cloud computing enablement mission 2012 – 2013.
· Title: Mission GBS servers Virtualization.
Organisation: IBM India (IBM Global account - GBS-GD)
Scope: The project for Virtualization: Migration of all GBS IGA physical servers to
Virtual instances on The CIO Dev/Test (DST) Cloud Infrastructure Mission 2011-2012.
Academic Qualifications
Post Graduate Diploma in Computer Applications (PGDCA) from Kurukshetra University.
Diploma in Computer Science & Engineering from B.S.F. Institute of Technology, Bangalore.
Personal & Other Professional Details
Current Location : Bangalore.
Notice Period : 90 Days < Flexible / Negotiable >