1. AHMED I AL-KOKAH
• Kuwait
Ahm.netccnp@hotmail.com • +965.972.4.9307 • Citizenship:Jordanian • Born & BY:KT in 1980
PM_ IT INFRASTRUCTURE
EDUCATION & TRAINING QUALIFICATION
BACHELOR OF INFORMATION TECHNOLOGY - 2004
Al-nelien university, Al Sudan – Resident in Amman – Jordan.
Diploma, Information System - 2000
The Arab Academy –Amman – Jordan.
Professional Development
642-812: Building Converged Cisco Multilayer Switched Networks (BCMSN)
642-901: Building Scalable Cisco Internetworks (BSCI)
642-832: Troubleshooting and Maintaining Cisco IP Networks (TMCIN)
642-874: Designing Cisco Network Service Architectures (DCNSA)
Cisco Certified Network Associate (CCNA)
Aruba Certified Mobility Associate (ACMA)
ITIL Ver 3, certified
MS Project
PMP, Proffisional Course training 35+25 hours (PMI certificate in progress)
ISO 270001 LA and LI
Brief Proficiencies:
Certifications: Cisco Certified Network Associate (CCNA, Cisco Certified Network Professional
(CCNP: 642-901, 642-812, 642-832) ID# CSCO11128510.
642-874: Designing Cisco Network Service Architectures (CCDP)
Networking: Cisco Multilayer Switches, Cisco Routers, Load Balancing, HSRP, L3
VoIP: Cisco IP telephony technologies
Security: Cisco PIX Firewall Services Module, NetScreen-108 (Awareness)
Management
Service:
UTM “Check Point”, SCSM, “CA Unicenter”, Concord Spectrum, Citrix, Sniffer Pro
IT Support: Create workflow, incident management, Documentation for IT & Network sections
processes, IT access security & policy
ITIL Certified
PMP Course training professional training- in progress PMI certificate
Cobit5
Foundation
ISO 27001
Arwaness session
2. PROFESSIONAL SUMMARY
An experienced professional in Information Technology Infrastructure enterprise levels of
business solution progressively from Sr. IT Support till achieving the actual responsibility as an IT-
Infrastructure “Project Manager” , with 12+ years experience Governmental Fields where the
engagement of the BOT project in KUWAIT Customs.
My professional experience along of this period included Implemenaion the tools and techniques that
helpful and useful during the Project Management. Worked as a project coordinator, project lead and
project manager- consultency with a lot of success projects established such as Migration services
from DR to new DC (Disaster occurred), Rearrangements and new implementation of network racks
smoothly (in sites worked 24/7), New DR (Coordination & Project Management), Prepare OJT “On
Job Training” related to site readiness and documentation. As well as, using IT Service Management
thru Incident Management document, service catalog and documentation management.
Since the communication skills considering in the most important for modern enterprises, I’ve
focused on the stakeholders whom can be provided an enough information by analyzing and
identifying the project requirement, in order to achieve the objectives based on tasks.
With regards to the best way of dealing with the clients from the staff level all the way to the senior
management level. Insight into the politics within customs was very valuable, allowing to
communicate better and advancing the project
Although that the career progression at the same enterprise “Agility GCS” reflect the
reliability,loyalty and professionality in the tasks and projects assigned to me, so that you have to
do the best and cooperate with PMO's colleagues to how keeping the work performance in high
availability and aligned with sponser "Senior management" and stakeholder "Customs" visions the
future.
Professional experience fields are included, but not limited to:
- Project Management,Coordinated integration of infrastructure projects into the Project
Management Office in addition to prepare template utilize in project phases
- Utilize the project management processes and project phases to obtain project deliverables in
order to ensure project objectives achieved
- Designing and formulate project progress status according to PMO template standard in order
to track project progress, including project schedule, achievement, planning tasks,
dependencies, issues and risks within project lifcycle
- Manage, monitor, track contractor performance of infrastructure related projects and services
for new Customs buildings to ensure best practices were being followed and projects were
completed successfully
- Develop, review and provide recommendations for Statements of Work and contract
- Design & build contingency and DRP, Monitor an implementation BCP that applied on
Customs DR for the Core App system by using all resources required to begin of preparation
the network infrastructure till test the core App system thru end users
- Create a business case for new services based on Sponsor request, related to an extend the
infrastructure to accommodate business needs
- IT service Management,in order to align our business needs
- Preparing access management depends on information security management, IT Security
Management process describes the best tested methods of having a secured IT
infrastructure, by creating procedures derived from ISO/IEC 27001 controls
- Analyze and coordinate workflow process transition: including review, revision and
implementation of new standard operating policies and procedures
3. - IT Operations Management by executing day-to-day routine tasks related to the operation of
IT Infrastructure components
- Identifying and documenting project roles, responsibilities, required skills and reporting
relationships in order to create an HR management plan in relevant to IT Infrastructure
team.
- Improving competencies, team member interaction and overall team environment to enhance
project performance. In addition to evaluating and tracking the staff professional and ethical
behavior
- Member of consultancy team and evaluate PRF related to network infrastructure by
formulating standard template included scope of work, business benefits and justifications for
approvals
- Member of professional team whose constructed Customs Data Center and Disaster Recovery
in progress. Exceptional interpersonal and organizational skills; provide High-level technical
service in a global environment. Dependable and supportive team player adept at capitalizing
on IT resources to achieve outstanding results.
- Technical skills, it has been adapted and oriented to network infrastructure and helpful in
evaluating the structure of built DC and DR
- IT video documentary, by prepared script that highlighted project objectives and document
project phases.
- Arranging with a QC/QA team so that using benchmarking and checklist tools in order to
ensure the project deliverables had been completed as per standard during phases and end
of the project.
Highlights of Expertise:
• Collect Business Case
• Project Charter
• Using proper software to make a
project schedule (MS-project)
• Review and update Projects schedule
on EPM Sys
• Incident Management & IT Service
Management
• Access Management & IT Access
Policy
• Routing/Switching/Remote Access
• Network Engineering & Maintenance
• VoIP “Cisco” Methods & Technologies
• Build Greeting Msg System
• Member on team's reviewed &
Implemented DRP & BCP
• Migration Plan (KGAC Project) from
old DR to new DC
• Quality of Service & Performance Tuning
• Network & Systems Monitoring
(Operation Management)
• Troubleshooting & Problem Resolution
• Diagramming & Technical Documentation
• Managing & auditing Incident report,
relevant a Network Infrastructure
• DC & DR Proposal and Build from scratch
• Acting as a project Manager in several Network
Infra Projects
4. PROFESSIONAL EXPERIENCE
GLOBAL CLEARING HOUSE SYSTEM (AGILITY LOGISTICS), Kuwait March/2005 – till now
Project Lead – IT Infrastructure 09/2012- Present
Defining, planning, tracking and managing the IT Network projects assigned. Responsible for
identifying key resources and providing the direction required for meeting the project objectives.
Presented/Managed project plan(s) for Kuwait Customs related to listed:
• Planning and Managing responsible projects and following all by performance review meetings
• Network Cabinets arrangement; included Micro-plan approval, Downtime schedule, ensuring that
services return without interruption, documented workflow and stakeholders confirmation.
• Analyze and evaluate 14 Customs locations with all Network requirements.
• Implement an Intelligent UPS System on monitoring operation room “Command Center”, in order
to obtain alarm notification whenever occurs.
• Upgrading team growth to be compatible with Customers ambitions.
• Membered of professional team who built a new Data Center, on tier 3.
• Worked as PM “from owner side” in a KWT Customs new DR that hosted in MoP building
• Consultancy and auditing the BCP and DRP according to current environment.
• Working as a Project Manager in KGAC DR; devlop Project Charter, HL milestone, WBS,
stakeholder register and monitoring the project phases.
• Greeting Msg on KWT Customs operator system
Network Administrator
Play key role throughout the design, implementation, and support of a Cisco-based network
infrastructure connecting 14 Department of Customs sites with a central data center and disaster
recovery site. Deliver world-class customer service while increasing system operability through
expert configuration and maintenance of network devices, and support and monitoring tools. Actively
participate in the development of high-speed core network implementing STP and HSRP for high-
availability and reliable failover mechanisms. Implement EIGRP for faster network convergence in
case of link failure, conduct regular tracking and reporting of key metrics, and service scheduled and
unscheduled events. Provide guidance and training to helpdesk teams.
Key Contributions:
• Provided vital input into all areas of network infrastructure development, from core layer and
IP telephony system design to IP addressing, network security, and routing protocols.
• Strengthened public image of Agility Logistics by providing outstanding technical support,
ensuring solutions are cost effective, and finishing all projects on time and on budget.
• Built solid professional relationships with clients, team members, and managers by
conducting thorough site assessments, performing accurate requirements generation, and
delivering quick turnaround times.
• delivering quick turnaround times.
5. IT Support/ Sr.IT Support/ Site Supervisor 03/2005 – 07/2008
GLOBAL CLEARING HOUSE SYSTEM (AGILITY LOGISTICS), Kuwait
Member of professional team constructed Customs Data Center and Disaster Recovery in pro-
Spearheaded complete physical infrastructure overhaul to modernize a poorly designed data center.
Installed a UPS and cabinet racks to rebuild server room, and negotiated with vendors to implement
1 to 3 levels in IT supporting. Managing and implementing systems required. Exceptional
interpersonal and organizational skills; provide High-level technical service in a global environment.
Dependable and supportive team player adept at capitalizing on IT resources to achieve outstanding
results. Before that, worked as IT support based on work processes I had been associated to
establish and implement the phases
IT HD 06/2004 – 01/2005
AL-DHILAL GROUP FOR COMPUTER AND NETWORKS AMMAN-JORDAN
PROJECT HISTORY
I ENGAGED A LOT OF PROJECTS DURING PROFESSIONAL EXPERIENCE AS A PM,
PROJECT LEAD OR PROJECT COORDINATOR, THE FOLLOWING ARE SOME OF THEM:
PROJECT DESCRIPTION (TITLE/RESPONSIBILITY) WORKED AS A
• DEPLOYING WIRELESS INDOOR COVERAGE IN
ORDER TO USE THE KWTCUSTOMS SYSTEM (DATA)
AND VPIP (CISCO VOICE), BETWEEN 13
LOCATIONS
• ENSURE THAT SECURITY AND STRENGTH COVERAGE.
AS WELL AS, TEST THE SERVICES ACCORDING TO
CHECKLIST MADE IT FOR THIS PURPOSE
- PROJECT LEAD
- SINCE THE TESTING
REQUIRED, QC
• BUILT FROM SCRATCH NEW DC, DURING 5 PROJECT
PHASES
• COLLECT REQUIREMENT, ENV PERMISSION
REQUIRED, DEFINE PROJECT STAKEHOLDERS,
MEETINGS, DASHBOARD, DOCUMENTATION THE
PROJECT “VIDEO DOCUMENTARY”
- PROJECT COORDINATOR
• PREPARE BUSINESS CASES FOR THE NEW ORDERS
THAT WILL HELPFUL TO IMPROVE THE IT SERVICES
AND USING TO ENGAGE NEW PROJECTS OR
PROCUREMENT
• NEW MACHINES (DESKTOP, LAPTOP,
- DESIGN AND REVIEW THE
DOCUMENTS
6. PRINTER,..ETC.)
• DOCUMENTING IT INFRASTRUCTURE WORK
PROCESSES
- PROJECT MANAGEMENT,
ANALYZE AND REVIEW
DOCUMENTS
• DATA MIGRATION FROM THE OLD DR TO THE NEW
DC
- PROJECT COORDINATOR
• TRANSFER DATA CONTENTS OF CISCO CM FROM
OLDER VER TO NEW ONE
- NETWORK ADMIN
- PREPARE SCHEDULE PLAN
• HOSTED NEW KWTCUSTOMS DR AT MOP
BUILDING
• VIDEO DOCUMENTARY
- PM
- CONSULTANCY AND
DEVELOPMENT
• GREETING MESSAGE ON CUSTOMS OPERATOR
SYSTEM “CISCO CM”
- PM
• DRP NETWORK HARDWARE, BCP, EMERGENCY AND
CONTINGENCY PLANS (PHYSICAL CONNECTION,
BACKUP SW)
- OPERATION,
COORDINATION & PM
• IMPLEMENTING ISO 27001 - PROJECT COORDINATOR
(IT INFRASTRUCTURE)
• G2G PROJECT AND INTEGRATION BETWEEN KWT
MINISTRIES, THRU KUWAIT INFORMATION
NETWORK (KIN)
- PROJECT COORDINATOR
• GCC INTEGRATION SYSYEMS - PROJECT COORDINATOR
- NETWORK, PROJECT
MANAGER
• DR OF GCC, DATA CENTER CLOUD - EVALUATE TECHNICAL
PROPOSALS (UAE, KSA)
• INTELLIGENT ROOM PROJECT; IT CONNECTIVITY,
VIDEO WALL SYSTEM AND SECURITY ACCESS
- BUSINESS CASE FOR VIDEO
WALL SYSTEM
