1. Sandeep Kumar
Contact: 9958633884 / E-Mail: kumarsandip.2007@rediffmail.com
Senior Level Assignments
Project Management~ IT Infrastructure~ Service Delivery~ Customer Servicing
A versatile, high-energy technocrat with the distinction of executing prestigious projects of large magnitude within strict
time schedule
Profile Summary
• A competent professional with nearly 09 years of experience in:
IT Governance IT Operations Project Management
Process Management Program Management Customer Relationship Mangement
P & L Accountability Service Delivery Change Management
Change Mangement Vendor Mangement Manpower mangement
• Currently serving Softbrain Computech Technologies as Head – IT & Operation
• Proficient in handling SDLC including mapping business requirements, technical documentation, application design,
development and troubleshooting for information systems management
• Holds the credit of implementing standard governance, reporting & escalation processes across responsible accounts
• Contributed significantly towards process mapping & analysis with special reference to IT service management
processes compliant with ISO 20000, ISO/IEC 27001
• Impressive fast track career driven by challenges and desire to be successful with an expertise in leading
multiple projects like Please mention the projects
• An effective communicator with exceptional relationship management skills with the ability to relate to people at any
level of business and management
Core Competencies
• Mapping client/business requirements and providing customized software
solutions involving finalization of product specifications & selection of
appropriate techniques
• Conducting system study and coordinating with team members for system
design & integration, application maintenance, etc.
• Handling various technical aspects such as designing software scheme, coding
modules, monitoring critical paths & taking appropriate actions
• Managing end-to-end project right from floating RFP,techno-commercial aspects,
selecting appropriate vendor for the implementation and defining vendor SLAs
till project completion
• Designing & executing test plans and gap analysis to ensure that business
requirements & functional specifications are tested & fulfilled; generating unit
test defect / review reports
• Verifying change requests and defects; documenting, tracking & communicating
test plans, test results and unresolved problems; updating error log / suggestion
log and explaining system bugs to programmers
Organizational Experience
Since Jul’11 with Softbrain Computech Technologies, Delhi as Head – IT & Operation
Key Result Areas:
• Coordinating with the senior management team by developing & executing strategic plans to optimize the use of
information technology in support of organization’s business objectives
• Responsible for the following:
o Completeing IT Hardware Uptime and establishing & implementing policies to cover all aspects of security
o Risk Mitigation Plan (BS 25999) - Automation of Backup, Restoration, Recovery so on
o Defining and assessing enterprise architectures including application architecture and deployment architecture
o Redesigning/optimizing the IT organization and service delivery functions (IT Transformation) to translate
business strategy in to IT Strategy
o Presale activities, Corporate Presentations to customer, RFI, POC, Demos.
o Prepare & Present Technical Architecture to customer from different cost perspective
o Zone wide field services, spares management, client relationship management, SLA compliance
o CSAT (Customer Satisfaction), ESAT (Employee Satisfaction) in the engagement
o Minimizing the support cost and ensure profitability by 1X

2. o Preparing the Monthly support cost report customer wise & region wise and Forward the report to CEO
• Carrying out management of IT human resource capital, IT organization design
• Handling application portfolio and project portfolio management. Application portfolio analysis including assessment
of business impact and relevance. Expertise in Shared/Managed services Implementation
• Implementing standard governance, reporting & escalation processes across responsible accounts
• Process mapping and analysis with special reference to IT service management processes compliant with ISO 20000,
ISO/IEC 27001; assessing and defining IT governance and control mechanisms
• Maintaining 63+ Enterprises Customer with providing them the IT, Telecom & Network Services.
• Offering techno-Commercial Proposals for existing clients after renovation (Technical & Commercial) in proposal as
per the customer requirement. Negotiation with different departments of customer (IT, Purchase & Accounts)
• Accumulating the SLA, SLO, NDA as per the Services mentioned in Purchase order from Customer
• Creating & completing after signing from both parties to ensure uptime percentage in Telecom Services Contracts
from CIO / IT-head of Customer & our organization
May’09-Jul’11 with HCL Infinet Ltd, Noida as IT Manager (Area Manager)
Key Result Areas:
• Created IT plans & implemented the same at plant level in Global businesses have challenges because of the local
cultures, regulations, customizations & support requirements
• Acted as member of Architecture Review Board for reviewing design, implementation & deployment of all applications
/solutions from Infrastructure & security point of view.
• Handled Budget & Capacity planning for System Support Group functional areas keeping in mind future trends.
• Responsible for managing the overall Technology Architecture, the management of multiple information &
communications systems & projects, including ERP, Wide Area Network, Messaging System, entire voice & data
infrastructure including Data
• base Management, Data Centre Management, MPLS VPN infrastructure. Network, Office automation, etc.
• Manageded change / new technology implementation – as business with their focus on cost & delivery, while running
on the existing technology may be reluctant to change. Anticipate & react to major technology changes within
industry to ensure that the Company remains in pace with the new developments
• Oversaw IT Infrastructure framework design, execution and ERP implementation plan and execution for new locations
(India); integrated new project management processes to enhance overall management & activity tracking.
• Managed Data storage, Application service providers, Network service providers and Facilities Management
providers in line with SLAs, quality of service and other deliverables
• Provided skill set requirement, assisted HR department in hiring & training of personnel for IT department
Highlights:
• 2.35 Million $ Cost Savings on Various IT Initiatives. Strategy Planning & execution of new facility from IT-
Infrastructure perspective.
• Ensurred smooth functioning of IT systems including ERP in all the plants. Database & system
administration/Development -Installation & maintenance of software’s, upkeep with the objective of zero deviations
-System analysis & ERP implementation.
• Successfully guided Incidents, Problems, Data Centre & Network Support Team to track the service levels.
• Offered secure remote data access solution especially SAP for the mobile users by implementing SSL VPN & 2 factor
authentication with NeoAccel SSL VPN Accelerator; increased the end user productivity & efficiency
• Establishing common products & related norms & standards. Providing required guidance & support for same
• Industry standards for IT effectives & performance management (e.g., ITIL, CMMI) as well as cost management &
benchmarking
• Identified & implemented policies, process control documents & SOP for Datacenter & systems operations
• Spearheaded the following:
o Business Continuity Management & Disaster Recovery for Risk Mitigation Plan
o Disaster Recovery & BCP planning according to BCM/BS25999, Major Deliverables include: defining, planning,
teaming, testing, reporting, gap analysis of BCP test results. This also includes: Submission of final report to
management
Previous Experience
Sep’08-May’09 with Team Computers Pvt Ltd as a Service Manager – IT (Infrastructure Management Operations & DC)
Dec’07-Aug’08 with Progressive Infotech Pvt Ltd, Noida as an System Administrator IT
Education
• MBA (Information Technology) from Advance College of Mgmt & T,ech, Gr. Noida with A+ Grade
• B.Tech in Electronics & Communication Engineering, Manav Bharti University, HP

3. Certifications
• CCNA (Certified), ITIL v3 (Certified), MCSE, PMP (Trained), DISM (Diploma in Software Management)
IT Skills
Servers: IBM / HP (Blade) / DELL / FujitSu, IBM X Series etc.
Routers & Switches: Cisco, Dax, Maipue, Neptune, Nortel, Avaya
Server OS: MS Windows 2012/2008 Standard/Enterprise Server.
Mail Server: Microsoft Exchange Server 2010/2007 Standard/Enterprise Server.
Client OS: MS Windows 8, 7, Vista
Application: ERP (SAP, JD Edwards & Microsoft Navision) Tally, CRM, MS Office Suite 2013, 2010,
2010. HIS (Hospital Information System), Windows Domain (AD, GPO)
Backup Tool: MS DPM, VERITAS, Quantum PX720 & NetVault.
Remote Mgmt. Tools: RDP by windows, Team Viewer, NetOp Remote Control.
Enterprise Security: Cisco ASA Firewall, Sonicwall Firewall, Symantec Corporate Edition, Trend Micro &
Websense
Disk Storage: EMC DMX4, IBM System Storage DS3400 & Expansion Kit-EXP3000
Monitoring Tool: What’s Up Gold (Enterprise Edition) Windows Network Monitor Tool & Windows Event
Viewer
Database: Microsoft SQL Server 2008, 2012 / Oracle 10G.
• Exchange Server, Hyper – V, MS System Centre Suite, Citrix – XenDesktop & HSD, Store Policy, Active Directory
Infrastructure, Group Policy, AD Backup, Software Deployment, User & Groups Management.
• Routing Protocol (Static & RIP, IGRP, EIGRP, and OSPF.BGP), MPLS, Unique Internet Gateway, ISDN lines. IP v4 & v6,
Multicasting, DMZ. Connectivity via Serial Lease Line, Radio Link (Ethernet)
Personal Details
Date of Birth: 1st
March 1980
Address: F – 18, Kalkaji, New Delhi - 110019
Languages Known: English and Hindi