2. What we need you to do:
Maintain a personal development plan, be honest in identifying your areas for improvement and agree
with your line manager the action to address them
Make use of the Civil Service Learning portal and self diagnosis tools
Provide feedback on the performance of your leaders to help them improve and develop
Actively manage your own development to become as good as you possibly can be
Demonstrate good behaviours and inspire others to do the same
Take responsibility for your five days learning a year and maximise the opportunities available to you
3. Commercial, Change, Leadership and Knowing the business,
Customer service
Change, Leadership, Knowing the business, Customer service,
H&S
Business and change, Attendance management, RM, DMA
Performance Management, digital, CVs, customer service, H&S,
coaching, managing TU relationships, leadership & quality, M.I.
Business and change (technical), HRT and MAB, Digital, CVs,
Labour Market knowledge, customer service (app. 1), leadership
& quality
Business and change (technical), customer service
(app. 2)
West London Priority Learning Areas – what SLT worries about
G6/7s
SEOs
HEOs
And PTLs
EOs
AOs
4. Every member of staff in West London must access the following:
TRAINING FORMAT SOURCE
DSE E-Learning CSL
H&S E-Learning CSL
H&S for Managers E-Learning CSL
Security Training E-Learning CSL
Security Training for Managers E-Learning CSL
Keeping Safe E-Learning CSL
Responsible for Information - General E-Learning CSL
Delivering Excellent Customer Service - Part 1 E-Learning CSL
Delivering Excellent Customer Service - Part 2 E-Learning CSL
6. The rest is over to you:
JOB ROLES
TYPE TRAINING FORMAT SOURCE
Assistant
Work Coach
Financial
Assessor
NJI Band B
Interviews
AO Decision
Makers DMA
officer
Work
Coach
JSA
Work
Coach
ESA
Work
Coach IS DEA PETL
Employer
Adviser
Account
Manager
DSE E-Learning CSL Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
H&S E-Learning CSL Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
H&S for Managers E-Learning CSL Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Security Training E-Learning CSL Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Security Training for Managers E-Learning CSL Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Keeping Safe E-Learning CSL Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Responsible for Information - General E-Learning CSL Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Delivering Excellent Customer Service -
Part 1 E-Learning CSL Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Delivering Excellent Customer Service -
Part 2 E-Learning CSL Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Access to Work, Awareness Workbook,
open learning OLT2161 Various Via RM No
Action Planning and the JSAg OLT2248 Various Via RM Yes
Adviser Skills Workshop 1, facilitated
event JCP1514 LDO facilitated Via RM Yes
Adviser Skills Workshop 2, facilitated
event JCP1515 LDO facilitated Via RM Yes
Adviser Skills Workshop 3, facilitated
event JCP1516 LDO facilitated Via RM Yes
Adviser Skills Workshop 4, facilitated
JCP1517 LDO facilitated Via RM Yes
Adviser Skills Workshop 5, facilitated
JCP1518 LDO facilitated Via RM Yes
Adviser Support Skills Event LDO facilitated Via RM Yes
Advising 16/17 Year Old Customers LDO facilitated Via RM No
Advisory Team Manager Routeway Various Via RM No
Advocacy Skills for Personal Advisers LDO facilitated Via RM Yes
Appointment Bookings on LMS, open
learning with emulations JCP1613 Various Via RM No
Assistant Adviser Learning Routeway Various Via RM No
ATM Workshop 1 - Working Together to
Achieve Success LDO facilitated Via RM Yes
ATM Workshop 2 - Adviser Skills and the
Jobsearch Process LDO facilitated Via RM Yes
ATM Workshop 3 - Using the QAF to
Improve Performance LDO facilitated Via RM Yes
ATM Workshop 4 - Coaching LDO facilitated Via RM Yes
ATM Workshop 5 - Managing
Performance LDO facilitated Via RM Yes
ATM Workshop 6 - Action Learning Set LDO facilitated Via RM Yes
Backdating & TAM dates Various Via RM No
Benefit Quick Learn and Customer Service
A-Z, open learning JCP1537 Various Via RM Yes
Better off Calculation Workbook, open
learning JCP0926 Various Via RM Yes
Better off Calculator, facilitated event
JCP1615 LDO facilitated Via RM Yes
Case Management, facilitator led
JCP1510 LDO facilitated Via RM No
Caseloading Workbook, open learning
JCP1618 Various Via RM No
CIS E-Learning 19247 (RM) E-Learning Via RM No
Claimant Commitment (JSA Regime) LDO facilitated Via RM Yes
CMS modules 1 - 26 (RM) E-Learning Via RM No
Conditionality, refer to guidance ESA
Sanctions Training* Various Via RM No
Core Key Skills for Excellent Customer
Service LDO facilitated Via RM Yes
Core Key Skills for Excellent Customer
Service - Fast Track LDO facilitated Via RM Yes
MANDATORY
WEST LONDON L&D PLAN FOR ALL STAFF - this list is not exhaustive, refer to the CSL website for a full list of developmental learn
Double click the table above for the whole DWP
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