1. Dear To Whom It May Concern,
I highly recommend Luke on his excellent communication skills both written and verbal as well as
his high levels of self motivation and eagerness to grow within an organization.
Luke's technical expertise and ability to supervise large groups demonstrates his dedication to his
work. Luke is highly effective teaching, training and coaching individuals and groups on both
written and verbal communication skills as well as product knowledge and technical support
queries.
Luke has years of customer service skills and knows how to deal with the most difficult of
customers turning them around and always ensure great customer satisfaction.
Luke wastes no time in ensuring all issues are resolved in a timely manner with the best solutions.
Luke is hardworking, smart, reliable and loyal to his employer ensuring that all required standards
of the work place are ment on a daily basis.
Kind regards,
Siphamandla Mpande
smpande@staff.iinet.net.au
Senior Customer Service Manager
084 317 1645