1. Steve Pacheco
B.Com, MBA
H. No. B553
Shanthi Villa
Convent Road
Haliyal - 581329
Mobile: 8971104091 / 9449827182
Email: pacheco.1982@gmail.com
Career Objective
Professional with high degree of commitment and integrity. Energetic and self-motivated with excellent time
management, inter-personal and communication skills. Adaptable to fast-paced environment. Possess
adequate technical and analytical skills and sound knowledge of relevant software applications. Highly
analytical in problem-solving and developing appropriate solutions and evaluating results.
Professional Experience:
April 2007 to April 2012
Worked as a Team Leader at Xchanging Broking Services, Bangalore.(International KPO).
Areas of Expertise:
Process Management: (Accounts Receivable / Payable)
 Prioritizing and Allocating work to Team Members
 Client Query and Escalation Management
 Data generation and Reporting
 Process Training to new joiners and refresher training to experienced
 Conducting team meetings and briefing of day’s work and previous day’s new learning.
 Attending Conference Calls and meetings with clients
 Providing daily updates / reports to Management
 Conducting Training and knowledge transfer
 Setting up individual KRA’s
 Presentations to Management and Client
 Updating of process manuals
 Ensuring SLAs are met
 Creation of process check lists
 Resolving client queries
Quality System Implementation & Assurance:
 Ensuring compliance of the client requirement
 Identifying Process Improvement Opportunities on a continuous basis

2. Technology Management:
 Good working knowledge of MS Office and client systems (Auganiser, IBIS (Mocha Soft), Insurance
portal, ATLAS.
Successfully completed Transition and Knowledge Transfer from UK for a Credit Control Process
April 2012 to Present
Involved in family business.
Academics:
Master of Business Administration (2004 - 2006) - Marketing (CGPA 6.73/10) - Regular
Post Graduated from the Institute of Chartered Financial Analysts of India (ICFAI)
Bachelor in Commerce (2001 - 2004) - Commerce (64%) - Regular
Graduated with 64% from Mangalore University with Bachelor of Commerce degree
Personal Details :-
Date of Birth : Oct 30th
1982
Marital Status : Single
Nationality : Indian
Holding a valid passport
References
Available upon request.
I declare that the above information furnished is true to the best of my knowledge
Steve Pacheco