1. KAVYA KURUP. V
MANAGER OPERATIONS
Six sigma (Green Belt) Email:
kavyakurupv@gmail.com
MBA HR, MHM, PGDIM. Mobile: +91-9663371837
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JOB OBJECTIVE: To secure rewarding assignment to lead company to its next level through skillful
management & by motivating, training & supporting the team to achieve higher
standards of performance and to work with a growth oriented organization which give
opportunities to utilize my knowledge and skills to optimum in tandem with company’s
goal
CAREER HISTORY :
A) ING VYSYA BANK is now KOTAK MAHINDRA BANK , (Retail Deposit & Investment
operation) Bangalore
Period: June 2010to till date
Position: Manager Operations - Alternate & Branch channel
Project Handle: 1) Part of ING VYSYA bank merger to Kota Mahindra Bank
2) Migration to New internet banking using finacle software &
Six sigma projects for Deliverables TAT Reduction
Job Profile:
• Ensure that the day-to-day operations of a business run smoothly & monitoring the
activities by executing Maker and Checker concept.
• Makeup annual budgets and report on performance against budget
• Co coordinating with the projects team to do a six sigma projects on End to End
deliverable TAT to increase the overall performance
• Designing Standard Operations Procedures (SOP’s) for all tasks within the team
which leads to minimize the errors and smooth functioning of work without any
financial loss
• Making monthly provisions & Processing all the vendor Bills
• Analyzing Customer Complaints & Queries to reduce operational issues and to
increase the performance
• Identifying, developing and implementing best practice to the team for ensuring
optimum performance for all operational related issues.
• Tracing & Publishing FTR & FTNR reports to the Sr Management.
• Ensure complete Pre verification through KYC Checking and activation of
Business Banking & Wholesale banking to the corporate using Finacle software
• Proper Auditing of various back end activities and Co coordinating with internal
audit team for the CAPA Quality review
• Preparing various type of monthly Reports & MIS like MOR, SQ Reports to
evaluate the Quality of performance.
• Acting as an Alternate for banks to support customer
B) APOLLO GROUP OF HOSPITALS, Bangalore
Period: October 2006 to: June 2010
Position: Sr Executive Operations
Project Handle: Purchase procedure and policies in Apollo Hospitals, Chennai.
Job Profile:
• Assigned the tasks of coordinating, supervising and managing daily activities of
the health care departments
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2. • Operational In charge for OPDs & Main Reception
• Preparing & Allocating duty rosters for staffs and OPD slots for doctors
• Responsible for ensuring the availability of sufficient health care staff to carry out
administrative tasks efficiently
• Responsible for preparation & Execution of purchase order and sending the same
to suppliers & Sub contractors
• Exposure in Maintain Materials storage, locations, FIFO as per requirements
• Experienced in Ensuring timely supply of Materials Tools, life saving Instruments
to the ward & OT
• Preparing and publishing various type of reports like Utilization report, Budget vs
Revenue ,Dr Accounting, Hospital daily MIS, specialty wise revenue etc..
• Coordinating with all TPA & insurance department for the timely payment
• Handled the tasks of implementing plans for health programs, services and quality
initiatives ,also a part of JCI Audit
• Quality analysis through VOC Voice of customer to improve the overall
performance
• Maintaining AMC ,RC etc
• Project Coordinating with Mckinsey & Company for Business Analyst and
strategic Business management
PRFESSIONAL SUMMARY:
• Part of ING Vysya bank merger to Kota Mahindra Bank.
• Over 5+ years of rich & Quantities experience in Banking & Hospital operation
• Part of JCI Audit
• Coordinating with Mckinsey & Company for Strategic Business Management and
lean six sigma for quality Improvements
• Migration of 12000+ corporate customer to new internet banking using Finacle
ACCADEMIC CREDENTIALS:
• Possess Master of Business Administration in Human Resources Management
(MBA HR) in First Class from IGNOU.
• Possess Master of Science degree in Hospital Management (MHM) in First
Class from Amrita Institutions, affiliated to Cochin University .
• Possess Bachelor of Science degree in Chemistry (BSc) in First from St.
Xavier’s College Trivandrum, affiliated to University of Kerala
COMPUTER SKILLS:
• MsWord, MsExcel (vlookup, hlookup,pivot, macros etc) and MsPowerpoint
• Hospital Information System
• Finacle Banking software.
PROFESSIONAL SKILLS:
• Flexible and Level Headed under pressure
• Willings to learn ecyensively and take responsibilities
• Adaptability to new Technology and Environment
• An effective communicator with excellent team leadership skills & strong
analytical, problem solving abilities;
• Inter-personal Skill
• Service oriented and Hard working.
PERSONAL DETAILS:
• Permanent Address : Pulikkalathu Veedu, Chirayinkeezhu PO, Trivandrum, Kerala.
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3. • Mailing Address : T1.Ittina sarva 2, Hegur Hubli road, Bommanahalli, Bangalore
• Date of Birth : Dec 09, 1982
• Passport Number : H 2672207
• Nationality : Indian
• Marital Status : Married
• Languages Known : English, Hindi, Malayalam, Tamil & Kannada
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