1. NISCHAL JAIN
CONTACT NO.: +91 9826598191 E-MAIL: nischal.071992@gmail.com
Address: 185, ANJANI NAGAR, NEAR MALWA HOSPITAL, AIRPORT ROAD,
INDORE (M.P.)- 452005
To serve in a challenging job in an organization with leading edge technologies,
where I can utilize my knowledge and can have a continual advancement of skill.
Synopsis:
Deftness in handling overall functioning of processes & implementing processes in line
with the pre-set guidelines. Competent in assessing and implementing effective CRM
solutions with an aim to ameliorate customer contentment and customer loyalty thereby
generating repeat and referral business. Proven abilities in planning, development,
customer relationship management with interpersonal communication and organizational
skills. Possess excellent business acumen to forecast business prospects through project
feasibility study. Ensuring that process surpasses achievement of service norms for
clients.
Core Competencies:
Operations Management
 Framing work direction & plan for associates after assessment of capabilities.
 Preparing & presenting various weekly/monthly MIS reports pertaining to
process/productivity.
 Spearheading process improvement initiatives.
 Adhering to targets, SOP & SLA, setting and maintaining CTQ (Critical to
Quality) / CTP (Critical to Process) targets.
Process Management
 Mapping business requirements and coordinating in developing and implementing
processes in line with pre-set guidelines.
 Monitoring the overall functioning of processes, identifying improvement areas and
implementing adequate measures to maximize customer satisfaction level.
 Conducting internal process audits & process reviews for ensuring strict
adherence to the process parameters/systems as per defined guidelines.

2. Customer Relationship Management
 Mapping client’s, identifying improvement areas & implementing measures to
maximize customer satisfaction levels.
 Ensuring continuous interaction with the customer to make sure that area of
concern can be worked upon for improved service levels.
 Setting out quality standards for various operational areas, ensuring a high-quality
customer experience while adhering to the SLA’s and work processes.
Team Management
 Managing team functions as induction, performance appraisal, training, etc.
 Leading, mentoring & monitoring the performance of team members to ensure
efficiency in process operations and meeting of individual & group targets.
Occupational Contour
Deputy Manager- Kotak Mahindra Bank Ltd, Bhopal (September 15th
2015
to till date)
Responsibilities
 Banking operations – Inputting and Authorising the entries done at branch.
 Conducting internal process audits & process reviews for ensuring strict
adherence to the process parameters/systems as per defined guidelines.
 Customer Relationship.
 Complaints solving and issues.
Academic Credentials
 2014 Dec–September 2015, Post Graduate Diploma in banking operations and
Finance from Manipal Academy of Banking Bangalore and secured 8.54 CGPA.
 2010-2014, Bachelor of Technology from Amity University Rajasthan, and
secured 6.9 CGPA.
 2009-2010, Pre University education at Sarafa Vidya Niketan, Indore and secured
80.60%
 2008, Secondary School Leaving Certificate (SSLC) at Garments Public School,
Indore and secured 78%.
IT Skills
Operating System : Windows (98, NT, 2000, XP, vista,7, 8, 10)
Software Packages : MS-Office, Adobe Photoshop, AutoCAD.
Core banking Software : Finacle and Profile.
E-Mailing Software : Outlook Express.

3. Volunteer/Extracurricular activities
 Experienced knowledge in Conducting, Coordinating and Managing various
indoor and outdoor Events.
 Conducted Interbank Table tennis tournament in PGDBOF programme.
 Other responsibilities include Designing, Advertising & Marketing.
Achievements

NISM(National institute of securities markets) Certified for Depository operations
& Mutual fund distributors.

Member of ‘Indian Trinity’ who earned the ‘Guinness world records’ certificate
for Maximum comments on a Facebook post.

Earned ‘Power searching’ certificate from Google.

Earned ‘Fundamentals of Google Android’ certificate from Alison.

Won Gold medal in Kho-Kho Competition at Inter-School Competition.

Won Gold Medal in Drawing Competition at School level.

Won Silver medal in Table-Tennis Competition at Inter-School Competition.
Personal Dossier

Father’s Name : - Mr. Praveen Jain.

Permanent address : - 185, Anjani Nagar, Airport Road, Indore (M.P)-452005

Date of birth : - 11th July 1992.

Languages known : - English, Hindi & French (Intermediate).

Nationality/Religion : - Indian/Hinduism.

Interests & hobbies : - Social Networking, Table-Tennis & Photography.
Declaration

4. I do hereby declare that the above information is true to the best of my knowledge and belief.
Nischal Jain