1. Donald Stan
Flat No 104, Sharada Manor, 290 / B-3, 26
th
cross, Balaji Layout, Kaggadasapura Main Road, Bangalore – 560093,
Mobile - 98452 41255 Email-standonald1276@yahoo.co.in
Executive Summary:
Experienced professional in Global Banking and Markets, 12 years with HSBC Group with a
proven track record of leading the team to achieve its business goals, Supported Senior
Management with Key insights and analysis to take informed Strategic decisions. Consistent high
achiever with Strong leadership skills, embrace challenges while displaying flair for acquisition of
knowledge on varied subjects.
Core Competency:
Operations Management, Streamlining Processes, Risk Management
Professional Experience
Manager Operations – APAC Accounts & SSI Team, Client Data Services (CDS), HSBC
Bangalore (Sep 2012 – Present)
The team consists of an Assistant Manager, Process Trainer, Verifiers & Associates. The process
involves setting up of new On-boarding/SSI’s of Trading Accounts for all asset classes in Global
Banking & Markets for APAC Region (16 Countries).
Achievements
 Spearheaded the CDS Consolidation Project for EMEA comprising of 24 countries
 Developed and implemented Automation tool for the input process to minimize the errors
and improve the TAT to enhance customer experience with a benefit of sustainable
saves.
 Developed a customized Account Onboarding Form for the Banking Middle Office in
London, Poland & Bangalore to ensure the requests are received accurately.
 Significantly reduced the carry overs and ensured all requests are completed on the
same day consistently
 Lead to the various Strategic Projects (COAST Workflow, COAST DATA, COAST LITE0
for the department
 Established a robust framework around Employee Engagement, Training interventions
and Risk Management
 Worked in Malaysia (2012) & (2013) for 3 & 2 weeks respectively to manage the team
while backfilling the Manager’s Position

2.  Worked in the UK (2013) for 2 months to support the onshore team and act as the
Relationship Manager for Global Market Operations while the positions were being
backfilled
Responsibilities / Role
 Financials
• Costs and FTE are rigorously controlled and challenged and targets are
outperformed
• Process re-engineering to deliver efficiencies and capacity benefits
 Client
• Ensure zero client complaints or red/amber rankings related to Operations
responsiveness and issue resolution.
• Participation in monthly meetings with sound understanding of what’s working well
and what needs to be fixed, with timely resolution of issues & sharing of best
practices
 Organization and Efficiency
• Delivery of Global PLA and continue to improve delivery on CDS Account PLAs
• Ensure Quality targets including and Secondary Control Errors are met
 Regulatory Risk & Control
• Increased awareness of the regulatory environment and compliance with all
regulations from an Operations perspective
• Strengthen our Risk Culture & Conduct
• Consolidate and improve existing controls and work with BRCM to deliver robust
control monitoring program
 People
• Maintain connectivity across teams within Business stakeholders / function
• Inspire and influence HSBC Values
• Identification, development and rewarding talent
Assistant Manager Operations – COBAM / First Direct Processes, HSBC Bangalore
(2005-2012)
Achievements
 Spearheaded the Migrations the process to China & Colombo and was one of the first
processes to use Remote Training and was successful.
 Reviewed the Process Capacity to increase the FTE’s for a 7 day working process which
was struggling to keep pace with the day to day activities.

3.  Identified process improvements automation opportunities for the team and lead related
Lean Projects
Responsibilities / Role
 Manage capacity as the process worked for 7 days a week
 Point of contact for all escalations
 Resolving issues as highlighted by the business
 Driving efficiency within the process
Customer Service Executive – Secured E Messaging – HSBC Bangalore (2003-2005)
 Delivered Training to the Contingency site (KL) to achieve BAU
 To Ensure the personal / teams targets are met
Previous Work Experience
Executive – Business Development – Trellisys.net Pvt Ltd (June 2001 – May 2003)
 To market web development solutions
 Responsible for the Customer Satisfaction in terms of Service Delivery.
 To liaise with the Development Team to ensure Optimum delivery and customer
satisfaction
 Study the Customer / Market Products and needs to arrive at competitive marketing
strategy
Customer Care Executive – Mandovi Motors – Cardrobe (June 1997 till June 2001)
 Responsible for in-house sales activities.
 Effective communication to customers on product information and services
Educational Qualification
Bachelor of Science – Computer Science
St. Josephs College, Bangalore University
Diploma in Computer Applications – St. Josephs College, Bangalore
Honors Course in Personal Growth and Interpersonal Relationships from St. Joseph's College,
Bangalore.
Date of Birth: 13th
December 1976