1. Brandon Friedman
Phone: 402-659-3357 / Brandonfrito@gmail.com / LinkedIn: http://www.linkedin.com/pub/brandon-
friedman/5b/aa0/6a3/
Summary
Known for providing best-in-class customer service and communications in a
variety of business settings. Blends experience in analytics and business
administration with hands-on experience in sales and operations support to
offer employers a track record of delivering on tasks accurately, efficiently,
and quickly.
Skills
• Process Improvement • Systems and Process Training
• Customer Retention • Account Management
• Escalated Phone Calls • Sales
Experience
CHI Health Alegent Creighton Home Medical – Intake Specialist
October 2014 - Present
• Troubleshoots service issues
• Enter tickets for service calls or for medical equipment
purchases/rentals
• Resolve incoming phone calls and emails
The Benefit Group – Claims Service Specialist
January 2014- July 2014
• Account Management
• Developed SharePoint Sites and Workflows
• Processed/Adjusted medical and dental claims
Mutual of Omaha – LTD Analyst
May 2013- January 2014
• Analyzed Applications and Contracts
• Worked with employer groups, brokers, hospitals, and members
• Created training manuals and process maps
Blue Cross and Blue Shield of Nebraska – Senior Specialist
February 2008- May 2013
• Handled escalated phone calls
• Researched and addressed social media complaints
• Trained new hires and current staff on new system upgrades and
system migrations

2. • Answered phones/emails for all lines of business
• Reviewed internal reviews and established processes to resolve
administrative errors
• Assessed members’ needs; recommend appropriate products or
policy modifications.
Education
Northwest High School – Omaha, Ne
2000 – 2004